Customer Service Data Entry
Resume:
Alma Abdullah
Indianapolis, IN 46220
**************@*****.***
Work Experience
Refund Plus Coordinator
Allied Solutions
September 2022 – Present
Contact dealerships, providers, credit unions, etc. to obtain needed documentation and assist in the process for necessary information that has to be input into Refund Plus and F&I systems. Data entry, Database Maintenance, Customer Service, Research and Problem Solvong.
Junior File Handler
IAA Insurance Auctions - Indianapolis, IN
December 2017 to December 2019
Customer service with external clients to obtain needed information to be able to process necessary information and documentation for total loss insurance. Contacting banks, lienholders, credit unions and owners for vital information. Customer service skills are excellent and extremely important to be able to complete any and all claims.
Defense Compliance Coordinator – Purchasing
Rolls - Royce North America – Indianapolis, IN
June 2016 to April 2017
Document Retention
Perform policy reviews and made changes where appropriate.
Created an inventory process to verify current records are accurate.
Set max number of files that can be checked out to any buyers at one time.
Set weekly reminders to Buyer to notify them of current state and coordinate return.
Scheduling
Worked with Outlook to ensure appointments are scheduled and follow-ups are managed
Scheduled meetings for attendees in UK and US through WebEx.
Coordinated meeting rooms for several time zones including EST, PST and UK
HS&E (Health Safety & Environment)
Provided monthly Health, Safety or Environment message for Purchasing Development Team
Prepared notification to be displayed regarding the monthly HS&E message
Other Duties
Schedule meetings, appointments, and manage and maintain the Executive Team calendars.
Assisted preparing efficient filing system in a database
Maintained and purchased office supplies.
Maintained office work with personal information in a professional manner for the Executive Team
Provided excellent customer service to our internal and external customers
Performed duties in detailed and professional disposition
Administrative Assistant
IUPUI
November 2015 to March 2016
Responsibilities
Office and administrative duties.
Education
High School Diploma/ or Equivalent
Ivy Tech Community College
Skills
Microsoft Office User Specialist
Word, Outlook, (Certified), (10+ years)
Microsoft Office
Typing
Data Entry
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