Customer Service Representative

Gemima Kuyama

A*** Via Verona Avenue, K*j*j*, Ottawa

Cellulaire : 613-***-****

**********@*****.***

Objectif : To obtain the position of Customer Service Representative

Profile :

● Over one year of experience in customer service roles, including cashier duties.

● Strong interpersonal communication skills, openness to learning, integrity, organizational skills, ability to convey information, strong relational skills, diplomacy, team player, goal-oriented, committed to excellent customer service; initiative, creativity, self-management, collaboration, and attentiveness

Good adaptability/resilience, sense of responsibility, and strong identity-building.

● Ability to work under pressure or in a fast-paced environment, adaptability to different situations and work environments, and problem-solving skills.

Languages :

● Fluent in French and English.

Technical Skills:

● Proficient in Microsoft 365 (Word, Excel, Outlook), Google Sheets, and Google Docs.

Professional Experience

Door-to-door customer service, New Hires Database

● Persuaded clients to become members and donors.

Cashier, Customer Service Representative, and Sales Associate, Winners, Ottawa

(August 2020 – January 2024)

● Welcomed customers.

● Assisted with pre-sales and after-sales services (trials, explanations, answering customer inquiries, and guiding them when necessary).

● Handled cashier duties.

● Ensured a clean work environment.

● Organized and sorted clothing items.

Technical Support for Clients, Carrefour Des Femmes Et Familles (CAFEFA), Ottawa (June 2020 – August 2020

● Identified the challenges faced by the person in charge.

● Assisted the individual in accessing the platform used.

● Explained basic IT concepts.

● Demonstrated how to use IT tools.

Volunteer Work

Supervision of children during recreational activities, Ottawa (April 2016)

● Organized and cleaned dishes and other manual tasks at home.

● Distributed food during family group recreational activities.

● Maintained the workplace clean, wiped furniture, and arranged shelves. EDUCATION

University of Ottawa – Social Sciences Studies, Ottawa (September 2023 – Ongoing)

High School Diploma, St. Mother Teresa High School, Ottawa (June 2023)

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