Customer Service Administrative Assistant

SHAMA GRAFTON

410-***-**** ********************@*****.***

PROFESSIONAL PROFILE

Self-directed and detail-oriented professional with strong administrative, organizational, and customer service skills. Proven ability to support executives, staff, and clients with scheduling, correspondence, record-keeping, and workflow management. Skilled in Microsoft Office Suite, data entry, and maintaining confidentiality. Seeking to leverage a diverse background in healthcare, customer service, and security to excel as an Administrative Assistant. Notary Commission – Baltimore, MD Notary Public

Verify authenticity of documents and serve as impartial witnesses when signing legal documents EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2023 WORK EXPERIENCE

BTI Security - Washington, DC 07/2023 - 05/2025

Special Police Officer

● Maintained daily logs and detailed incident reports using strong record keeping and documentation skills.

● Strengthened workplace safety through organization and problem-solving, implementing efficient access control and visitor tracking systems.

● Delivered professional front-line customer service by assisting staff, clients, and visitors in a secure and welcoming environment.

● Utilized technology proficiency (CCTV, radios, and reporting tools) to improve communication and response efficiency.

● Supported leadership with administrative tasks, including report preparation and filing systems, enhancing office workflow.

Maxim Healthcare Services - Columbia, MD 01/2023 - 07/2023 Reimbursement Specialist I

● Managed patient accounts with high attention to data entry accuracy and confidentiality.

● Resolved insurance claim issues by applying communication and critical thinking skills in timely outreach to providers and clients.

● Assisted with payroll processing, verifying employee time entries and ensuring accurate compensation through strong organization and record keeping.

● Created bi-weekly Excel reports showcasing technology proficiency in Microsoft Office Suite for management decision-making.

● Collaborated across departments to maintain teamwork and consistent communication, improving workflow efficiency.

● Protected sensitive information by following HIPAA compliance and confidentiality standards. Walmart – Baltimore, MD 09/2022 – 02/2023

Project Team Associate / Customer Service

● Delivered outstanding customer service by resolving inquiries and supporting safe, positive shopping experiences.

● Assisted management with administrative tasks such as updating signage, documenting workflows, and reporting progress.

● Coordinated remodeling projects by applying organization and time management skills to ensure timely completion.

● Supported leadership with scheduling and inventory tracking using strong attention to detail and problem-solving abilities.

Department of Corrections – Baltimore, MD 01/2008 – 06/2021 Correctional Officer

● Performed clerical and administrative duties for the Security Chief, Assistant Warden, and HR, including documentation preparation, filing, and data entry.

● Drafted detailed incident and shift reports, demonstrating written communication and accuracy in record keeping.

● Maintained inmate records and activity logs with strong confidentiality and compliance knowledge.

● Monitored safety operations through technology proficiency (CCTV, control center, and radio communication systems).

● Applied problem-solving and conflict resolution skills to maintain order and support leadership in high-pressure situations.

● Managed calendars for supervisors, scheduling meetings, appointments, and internal briefings to maintain workflow efficiency.

● Supported the new hire process by preparing onboarding documents, conducting initial orientations, and assisting with HR paperwork.

● Coordinated travel arrangements for staff and leadership, including scheduling transportation and lodging.

Contact this candidate