Customer Service Patient Care

Alexis Taylor

**** ***** ****, **********, ** ***11

n ***********@*****.*** n 205-***-****

Professional Summary

Compassionate and dependable healthcare professional with experience in patient care, customer service, and rehabilitation support. Skilled in vital signs monitoring, blood sugar checks, daily patient care, and creating a positive environment for patients. Strong background in customer service with the ability to build trust and ensure satisfaction. Seeking a role where I can provide quality care with compassion and responsibility. Experience

Elite Nursing & Rehab – Nursing Assistant

June 2023 – April 2025

• Provided daily care for 7–10 patients, assisting with bathing, grooming, feeding, toileting, and mobility support.

• Monitored vital signs, blood sugar levels, and patient progress, reporting changes to nurses for timely intervention.

• Supported rehabilitation plans by encouraging exercise and mobility routines.

• Ensured patient safety by maintaining clean and organized rooms, following infection control procedures, and preventing falls.

• Built strong relationships with patients by offering emotional support and creating a positive, compassionate environment.

• Collaborated with nurses and healthcare staff to deliver quality care and improve patient satisfaction. Princeton Hospital – Patient Care Technician (PCT) January 2021 – May 2023

• Performed 12-hour shifts providing direct patient care under supervision of RNs and physicians.

• Accurately recorded and reported vital signs, blood glucose levels, and patient observations to support medical decision-making.

• Assisted patients with ADLs (Activities of Daily Living) including feeding, bathing, repositioning, and ambulation.

• Transported patients safely between departments and supported admissions and discharges.

• Responded quickly to patient calls, ensuring comfort, dignity, and safety at all times.

• Gained experience in fast-paced hospital settings by managing multiple patients and prioritizing urgent needs. Walmart – Customer Service Associate / Cashier

January 2017 – May 2021

• Delivered excellent customer service by greeting shoppers, assisting with purchases, and addressing concerns professionally.

• Operated cash registers and self-checkout systems, handling cash, credit, and returns with accuracy.

• Maintained knowledge of store promotions and assisted customers in locating products.

• Resolved complaints quickly and effectively, improving overall customer satisfaction.

• Trained new team members on customer service standards and cash-handling procedures.

• Contributed to store efficiency by restocking shelves, keeping registers organized, and supporting team coverage as needed.

Education

Clay-Chalkville High School – Diploma, Graduated May 24, 2016 Additional Studies: Virginia College, Chicago School of Education

Contact this candidate