Call Center Dental Assistant

Kim Kovac

**** *. ********* **. *****, Idaho ****6

208-***-**** ************@*****.***

Skills:

A.Over 30 years of Customer-related experience.

B.Excellent listening and verbal communication skills.

C.Strong writing & editing skills.

D.Ability to multitask, with a strong attention to detail.

E.Strong computer skills; using MS WORD, EXCEL, ACCESS, OUTLOOK, EMAIL, POWERPOINT while using many other graphic programs & available resources.

F.Producing professional videos:

•Professor Mir Seyedagheri’s Conference & Workshop lectures,

•Complete Master Gardener’s Series

•4H Leadership Training

G.Offering empathy & emotional support while providing a compassionate de-escalation.

H.Accurately and confidently work with budgets & yearly proposals.

I.Provide a detailed (DAR) Daily Activities Report.

J. Maintaining detailed records of client interactions.

K.Ability to work independently and manage time effectively.

L.Resolve customer issues and complaints promptly and effectively.

M.Reliable internet connection and a quiet home office, detached from main house.

Education:

a)(Graduated Mid-term 1980) Parkway High School, Bossier City, Louisiana.

b)(Jan. 1981-June 1981) Bossier City Community College.

c)(1981-1983) Louisiana College, Pineville, Louisiana. Major: English, Writing & Journalism

d)(1984-1985) Red Cross Dental Assistant Training Program, Barksdale AFB, Louisiana.

Business Owner:

1.(10 years) Kim & Friends Cleaning Service; Business & Residential accounts, contract with Air Force Base Housing.

2.(Currently) KimKo Indie Enterprizes; partnered with Mountain Rain Videos producing: Feature-length films;

•Gray Area

•Ghost of a Chance; Awarded Best Film, Best Lead Male & Best Make-up

•Short films,

a)Shade of Gray Area

b)Tievel

c)Bruneau

d)Sweetie

e)Await

•Documentaries,

•Commercials,

•Campaign videos.

3.(2010) KimKo Kommunications: Produce professional presentations, academic papers & research assistant.

4.Remote call center, Live Ops.

5.Editor; Novels & Screenplays.

6.(Currently) Freelance Technical Writer; Published Christian skits, & 6 screenplays in Writers Guild.

WORK HISTORY:

A.(10 years) University of Idaho, Elmore Extension, Professor Mir Seyedagheri’s Assistant/Office Manager,

Agriculture, Master Gardener & 4H Assistant Management. Microsoft Office Word, Outlook, Excel budgets, databases, graphic design, website developer, technical writing; research reports & academic papers.

B.Writing monthly articles published in 2 newspapers. Fact sheets, website articles & Research/Academic Reports.

C.(3 years) Walmart Customer Service Manager of front end cashiers, shutdown cash registers & balance reports.

D.(5 years) Three Springs Juvenile Detention: Juvenile Care Worker; managed up to 15 youth, monitor group daily activity & keep behavior records.

E.(15 mths)LiveOps: Remote Call Center.

F.(9 years) Developed & Managed a new dental office as an Expanded Duty Dental Assistant in Louisiana & Mountain Home, Idaho.

(MSWORD/MY DOCUMENTS/ Sept12025-Resume)

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