Security Officer Customer Service

Patrick Hammond

Experienced Supervisor

Baltimore County, MD

(443) 522 - 3023

***********@*****.***

Professional Summary

Dynamic leader with 13 years of steering teams, safeguarding operations, and turning chaos into efficiency. Adept at juggling priorities, communicating with clarity, and elevating safety and quality standards; delivering measurable results in workplace security and performance. A proven strategist in boosting team morale and customer satisfaction, all while making leadership look effortless.

Work History

December 2021 - Current

Elite Police Protection - Baltimore, MD

Security Officer - Site Supervisor

Maintained a safe work environment by improving equipment and safety standards

Maintained a thriving work environment, resulting in a 36% reduction in complaints

Supervised and delegated assignments to 12 employees

September 2024 - May 2025

Pep Boys - Randallstown, MD

Manager

Managing store operations, including opening and closing procedures, cash handling and inventory management

Ensuring operational efficiency by managing payroll, paperwork, and store guidelines

Maintaining a safe, clean and inviting work environment

October 2012 - April 2019

Clopton Concrete & Construction - Baltimore, MD

Laboring Supervisor

Executed company policies, procedures and safety standards to ensure proper cleanliness and safety of the office and equipment

Supervised and assisted the work of several site employees

Managed equipment and safety standards

April 2014 - July 2016

Martin's Caterers - Baltimore, MD

Hall Attendant

Assisted event management regarding wait staff needs, food display prep and organization

Promoted from Dishwasher, to Kitchen Aide, to assisting the Chef with meal prep

Maintained table settings, setup event spaces, and provided excellent customer service

May 2013 - November 2014

Radio Shack - Baltimore, MD

Store Manager

Led a team of 5, boosting sales by 8% through effective staff training and customer engagement

Implemented inventory management system, reducing stock discrepancies by 14%

Coordinated with regional managers to align store goals with company objectives

Education

January 2013 - January 2015

Stevenson University Baltimore, MD

B.A Psychology Psychology

HOBBIES & INTERESTS

Personal Training/Life Fitness, Photography, Poetry, Visual & Audio Arts

Certifications

March 2025

HQL

Skills

Customer Service

Driving/Delivery

Organization

Communication

Teaching

Time management

Microsoft

Security

Problem-solving Abilities

Team leading

Contact this candidate