It Support Business Analyst
Resume:
RUVIMBO RONAH
KWARAMBA
PROFESSIONAL SUMMARY
Detail oriented IT Engineer with experience as an IT support manager, business analyst and product manager delivering cutting edge cross-system IT solutions. Proven track record of effectively delivering results in a fast-paced environment while managing multiple priorities simultaneously. Able to communicate in a clear, concise, and effective manner with technical and non-technical audiences and interact with all types of contacts including technology, business, and management. I am a strong facilitator; adept at running meetings with end-users, gathering, and managing business requirements, and balancing priorities. EXPERIENCE
April 2023 - December 2023
Foot Locker - IT Manager, S'Hertogenbosch, Netherlands June 2022 - February 2023
Supermicro - IT Support Engineer, S'Hertogenbosch, Netherlands January 2020 - May 2022
Magnetic One - IT Support Manager
Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
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Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
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Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
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Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
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Resolved diverse range of technical issues across multiple systems and applications for internal and external users across various time zones
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• Manage Active Directory
• Onboarding and Offboarding of new employees
• Installing software for internal user support
• Used ticketing systems to manage and process support actions and requests
• Monitored systems in operation and quickly troubleshot errors
• Installed and configured operating systems and applications Patched software and installed new versions to eliminate security problems and protect data
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Configured hardware, devices, and software to set up work stations for employees
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• Imaging new workstations/laptops for employees
• Troubleshoot network issues, printers and computers ***********@*****.***
18 Ashburton Avenue
,Chadcombe Harare, 0002
Zimbabwe
EDUCATION
Diploma, Cyber Security
Alison,
January 2025
CISCO Networking Course,
Computer Networking
Alison,
March 2022
Master of Science, Computer
Engineering
Ternopil National Technical
University, Ternopil National
Technical University
December 2021
Bachelor of Science, Computer
Engineering
Ternopil National Technical
University, Ternopil, Ukraine
June 2020
LANGUAGES
Shona: Native language
English: C2
Proficient
Ukrainian: B1
Intermediate
Providing 1st and 2nd line Service Desk support of business-critical applications and services indata migration
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• End user PC analysis & issue troubleshooting
Responsible for supporting clients with information of services provided by the company
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• Taking ownership of the raised issues by cooperating with other teams
• Team and Project Management
Developed and maintained relationships with customers to enhance customer satisfaction
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Analyzed customer service data to identify trends, identify solutions and improve customerexperience
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Leveraged data and analytics to make informed decisions and drive business improvements.
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SKILLS
• Network troubleshooting • MS Office Specialist
• IT infrastructure management • Desktop/customer support
• Google Cloud Operating System(windows and
Linux)
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• Software Diagnostics -Result driven Ticket Support System (Atlassian
,Jira, Confluence,Zendesk)
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• Active Directory and SQL • IT Project management
• CRM -Business Analysis • Team leadership
• Attentive to Details • Analytical Reasoning
• Time Management
REFERENCES
Flip Vanhagen (IT Manager -Supermicro) - *****@**********.*** Chipo Moyo ( Former Supervisor at Foot Looker) - *****@**********.***
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