Customer Service Call Center

BRIDGETTE PUCKETT 629-***-****

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Dynamic customer service professional experience at Vanderbilt University Medical Hospital, I have over a decade experience billing Medical Insurance through Emdeon Billing Services. Skilled I’m problem resolution, adapt at answering extremely busy internal calls, ensuring customer satisfaction, Won awards at conflict resolution.

I took the last 5 years off to become court ordered caretaker of my mother with severe dementia. She passed March 29, 2025

Most recent Employment

June 2025 – current

City Thrift in Smyrna

Manufacture in the back Pricing clothes and entering in computer Cashier as needed

Emdeon Business Services

2003 -2020

Biller III

Billed Medicare Home Health

Assisted Drs when their claims were rejected to get them approved Call Center - Answered calls nonstop Identified issues & resolved them Vanderbilt University Medical Center

1992 – 2003

Medical Secretary –

Center for Professional Health

Course Coordinator

Created Syllabus for course

Scheduled all travel for Drs attending the course from out of town, Coordinate the food to be served,

Course Coordinator

Assisted in many Drs articles submitted in the Medical Journals

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