Customer Service Delivery Supervisor

ROBERT L. JORDAN

Woodbridge, VA 703-***-**** Email: ************@*****.***

A highly effective, results oriented, multi-tasking leader with 8+ years of Retail and Delivery experience at both the associate and supervisory levels. Delivery Supervisor experience – 2 years. Freight associate – 6 years. Successfully managed teams of eight (8) to fifteen (15) members. Experience managing multiple projects, customer/client expectations, and process improvement. Capable of working independently or as part of a team.

Professional Skills

Maintain accurate inventory records and conduct regular stock checks.

Prepare operational, performance, and inventory reports.

Motivate, lead, and train staff.

Create schedules and assigns tasks.

Move materials and products throughout store/warehouse.

Ensure the store is stocked and ready for business.

Loads and unloads deliveries.

Ensures safe and timely last mile deliveries.

Operate forklifts, pacers, reach and other warehouse related machinery.

Maintain and track accurate inventory records.

Adhere to established receiving/warehouse operations and shipping processes and procedures.

Ensures all product and materials are safely, correctly and properly stored.

Perform critical functions for maintaining proper product availability, on-hands and pricing.

Provides excellent customer service.

Certification & Training

HIPAA Training Certificate

Bloodbourne Pathogens Infection Desease Control Best Practices/Precautions Certificate

Transportation Worker Identification Credentials – (TWIC)

Scheduling Concepts for Managers

Decision Analysis Resolution Concepts

Project Financial Management

Project Management

Project Oversight

Project Execution, Tracking & Control

Project Staffing, Scheduling & Budgeting

Project Requirements & Approach

Professional Experience

Release Manager - The Select Group McLean, VA

Member of Production Operations team responsible for Release, Change, Incident, and Problem Management. Collaborates with cross-functional teams and stakeholders to support end-to-end Release Management and sustainment efforts to ensure adherence to policies, processes, and best practices.

DELIVERY SUPERVISOR - Home Depot Woodbridge, VA

Delivery Supervisor ensuring the online orders are filled and ready for timely delivery or customer pickup. Load and unload incoming and outgoing deliveries. Operates forklifts, reach vehicles, electronic pallet jacks and electronic ladders to accomplish critical store functions and maintain proper product availability. Supervised group of eight (8) associates. Engages in direct customer interaction providing excellent customer service.

DELIVERY ASSOCIATE – Amazon Logistics/Magnuson LLC Sterling, VA

As an Amazon Delivery Driver, deliver packages to residential, retail, and other delivery locations keeping Amazon’s commitment to exceed customer expectations and make sure customer orders, large or small, are delivered on time at the right place.

FREIGHT ASSOCIATE – Home Depot Woodbridge, VA

Freight/Receiving associate ensuring the store is stocked and ready for business every day. Load and unload trucks, moving material from receiving area throughout the store, operates forklifts and performs critical functions to maintain proper on-hands and customer pricing. Engage in direct customer interaction providing excellent customer service.

PROGRAM MANAGEMENT OFFICE SUPPORT/ANALYST – ArcSource Group, Columbia, MD

Program Analyst, supporting the Wide Area Work Flow (WAWF) e-Business Suite Program Management Office (PMO), Program Manager (PM) and PMO Team to include the Governance Lead (directly and indirectly) and CM Lead (directly). Assisted government leads on various projects, contributing to multiple audit and auditable events in support of functional and quality objectives, as well as multiple monthly software application and security releases. Supported the WAWF e-Business Suite’s strategic objectives, providing PMO services in the areas of Configuration Management, Quality Assurance, Risk Management and Audit Readiness. Worked in partnership with established project teams, application stakeholders and sponsors to achieve successful outcomes.

EDUCATION

Norfolk State University, Norfolk, VA - BS: Computer Science/Mathematics

Arizona State University, Phoenix, AZ - Certification: CMMI Certification

SECURITY CLEARANCE:

Current: PUBLIC TRUST

Highest: SECRET

TECHNICAL SKILL & TRAINING

Google Maps, Waze, MS OFFICE 365 (Word, Excel, Access, PowerPoint), MS Project, Visio, SharePoint, Serena CM Tools (Dimensions, PVCS Change Manager, and Tracker), REMEDY, Application Lifecycle Management (ALM), VersionOne, and ServiceNow.

Cross-Functional Personnel Management, Team Building & Mentoring, Client Relations & Presentations, Requirements Analysis, Costing and Budgeting, Project Scheduling, Configuration Management, Change Control, Inventory Management, Release Management, Quality Assurance, User Testing and Rollout Support, Custom Software Design & Development, Systems Integration & Migration, PMO Implementation, Stand-up, and support experience.

Contact this candidate