Operations Manager Social Service
Resume:
EXPERTISE
SKILLS
Proficient in MS Office
(Word, PowerPoint, Excel)
Outlook Pro 2010
Teamwork & Collaboration
Effective Communication
CAFÉ Management
Oral Communication
CERTIFICATIONS
Ordained Elder
Minister of the Gospel
Greater St. Stephens Full
Gospel Baptist Church
New Orleans, LA
June 2001
Greater St. Stephens Full
Gospel Baptist Church
New Orleans, LA
April 1998
Program Operations Manager
Social Service Analyst Supervisor
Grant Manager
PROFESSIONAL EXPERIENCE
Directed multiple programs, overseeing 44 staff.
Ensured efficient, timely service delivery.
Delegated responsibilities and managed performance. Achieved departmental goals and improved outcomes. Supervised eight Social Service Analysts.
Led the Fair Hearing process to resolve disputes.
Prepared detailed staff assignment reports.
Managed staff, contracts, budgets, and procurement. Developed policies for inter-agency collaboration. Created care plans for children in kinship care.
Represented the department at national summits.
Department of Children and Family Services
October 2013 - March 2021
Department of Children and Family Services
October 2011 - September 2013
DCFS/Louisiana Kinship Integrated Service Systems
January 2011– September 2011
EDUCATION
CONTACT
PATRICIA A. WASHINGTON
California State University
Bachelor of Science in
Criminal Justice
May 1981
**************@***.***
343 Lakeshore Village East
Slidell, LA 70461
Program Management
Team Leadership
Client Eligibility Assessment
Policy Development
Training & Staff Development
Case Management
Budget Management
Crisis and Emergency
Counseling
Fraud Investigation
Contact this candidate