Customer Service Data Entry
Resume:
Brittany Sparrow
Mount Wolf, PA *****
***.***********@*****.***
Loyal, Reliable, Hard-working, with a solid history of achievements in customer service. Here are some of my Intermediate skills; Data Entry, Attention to Detail, Insurancellĺ Verifications, Prior-Authorizations, medical terminology, and Microsoft Office 365 Healthcare is my passion. I want to be the difference in a patient's day, even if it is a small portion. Motivated leader with strong organization, 9 and dedication. Authorized to work in the US for any employer
Work Experience
Direct Care Professional
Open Systems Healthcare - York, PA
November 2018 to Present
• Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and help with dressing and grooming.
• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
• Plan, purchase, prepare, or serve meals to patients according to prescribed diets.
• Accompany clients to doctor's offices or on other trips outside the home, providing
• transportation, assistance, and companionship.
• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
• Perform a variety of duties as requested by the client, such as obtaining household supplies or running errands.
• Completed patient log sets Remotely.
• Provided Data Entry Remotely.
Medical Customer Service Supervisor
Nations Health Care & Infusion - Owings Mills, MD
February 2012 to June 2017
• Remote On-Call Manager; supervise the after-hours agents.
• Remotely scan client's orders, agents' logs and timesheet for the evening.
• Supervise the work of the customer service employees to ensure quality standards.
• Provide employees with guidance in handling difficult or complex problems.
• Resolve escalated complaints or disputes.
• Answer customers' questions.
• Train or instruct in job duties or company policies.
• Remotely, review records or reports pertaining to shipping to verify details, monitor work activities and evaluate performance.
• Prepare work schedules,
• Remotely maintain inventory, orders, supplies, and machine maintenance.
• Provided Data Entry.
• Attend continuous education/updated In-Services.
• Remotely organize patient delivery scheduling.
• Supply Enteral food/supplies, trachs, suction, vents, and c-pap/bi-paps.
• Oversee Hospital Services.
• Remotely schedule Oxygen and Liquid Oxygen setups. Education
High school or equivalent in General Studies w/emphasis in the Medical Field. Penn Foster - Scranton, PA
September 2008 to June 2013
Skills
• Clerical
• Problem solving
• Time management
• Telecommunications
• Medical terminology
• Direct Care
• Typing
• Data Entry (9 years)
• Customer Service
• Phone Etiquette
• Medical Office Experience
• HIPAA
• Salesforce (1 year)
• Microsoft Office 365 (3 years)
• Home Health
• Administrative Assistant (5 years)
• Medical Information (9 years)
• ICD-10
• Medical Scheduling
• ICD-9
• Medical Records
• Medical Billing
• Medical Coding
• Accounts Receivable
• Medical Receptionist
• Insurance Verification
• EMR Systems
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Patient Care
• Computer skills
• CPT Coding
• Employee Evaluation
• EPIC software (1 year)
• Transcription
• Communication skills
• Filing
• Microsoft Office
• Administrative experience
• Organizational skills
• Epic
• Windows
• Clerical experience
• Documentation review
• ICD Coding
Assessments
Work motivation — Proficient
August 2021
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
November 2021
Identifying and resolving common customer issues
Full results: Proficient
Data entry: Attention to detail — Proficient
November 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Protecting patient privacy — Proficient
May 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Administrative assistant/receptionist — Completed
September 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Typing — Completed
October 2021
Transcribing text
Full results: Completed
Call center customer service — Proficient
April 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Medical billing — Proficient
May 2022
Understanding the procedures and forms used for medical billing Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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