Customer Service Representative

DEASHIA THOMPSON

***************@*****.*** 469-***-**** Dallas, US 75232

PROFESSIONAL SUMMARY

Experienced Customer Service Representative adept at resolving account and service issues, utilizing exceptional conflict resolution and communication skills to boost customer retention rates. Proficient in database management and POS systems, committed to achieving business goals through excellent service delivery. Enthusiastic about building professional relationships to ensure customer satisfaction and contribute to organizational success.

SKILLS

• Time Management (Experienced)

• Fast typing (Experienced)

• Navigating Company Systems (Experienced)

• Documentation (Experienced)

• Leadership (Experienced)

• Metrics Goals (Experienced)

• Employee of the Month

WORK HISTORY

Etech Global - Customer Service Representative

Dallas, TX • 06/2024 - Present

• Handling inquiries: Responding promptly to customer questions and concerns via phone, email, chat, or in-person.

• Providing information: Offering accurate details about products, services, company policies, and procedures.

• Resolving issues: Addressing complaints, troubleshooting problems, and providing effective solutions.

• Processing transactions: Taking orders, processing payments, handling returns or exchanges, and updating customer accounts.

• Maintaining records: Documenting customer interactions, inquiries, complaints, and resolutions in CRM systems.

• Customer outreach: Proactively contacting customers for follow-ups, feedback, and product or service updates.

• Improving satisfaction: Building strong customer relationships through positive interactions, exceeding expectations, and enhancing the overall experience.

• Collaborating with other departments: Working with sales, product development, and technical support teams to resolve complex issues.

Adecco - Customer Service Representative

Irving, TX • 06/2023 - 11/2024

• Facilitated real-time issue resolution across phone, email, and chat platforms while ensuring consistent service quality and reduced response times.

• Enhanced case management efficiency through systematic CRM documentation, enabling precise tracking and streamlined follow-up protocols.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Assisted customers in navigating company website and placing online orders, improving overall user experience.

Chime Solutions - Service Delivery Consultant

Dallas, TX • 01/2020 - 06/2023

• Effectively resolved escalations from clients or team members by taking prompt corrective actions while adhering to company policies and procedures.

• Continuously updated knowledge of industry trends and developments, applying insights gained to enhance service offerings for competitive advantage.

• Created detailed reports documenting project progress, enabling stakeholders to make informed decisions regarding resource allocation and future planning initiatives.

• Streamlined communication channels between various departments within the organization resulting in improved information sharing related to project updates or changes.

• Implemented effective risk mitigation strategies to minimize disruptions in service delivery operations.

• Established performance metrics to monitor progress and identify areas for improvement in service delivery.

• Mentored junior team members, fostering a collaborative work environment that encouraged professional growth.

Sears - Assistant Store Manager

Dallas, TX • 01/2017 - 10/2018

• Conducted thorough post-project analysis to identify lessons learned, best practices, and areas of improvement for future engagements.

• Conducted regular team meetings to discuss project status, address challenges, and brainstorm innovative solutions.

• Reviewed contractual agreements with clients, ensuring compliance with established terms and conditions while delivering high-quality services.

• Developed strong relationships with clients, maintaining open communication channels for smoother collaboration.

• Provided comprehensive consulting services to clients, identifying opportunities for process improvement and cost savings.

• Trained and mentored sales associates in product knowledge and customer service techniques, fostering a high-performing team environment.

• Maintained precise cash handling procedures and end-of-day reconciliation, ensuring accurate financial reporting and compliance with company protocols. EDUCATION

Cedar Hill High School – Cedar Hill, TX • 06/2016

High School Diploma

LANGUAGES

English – Native or Bilingual

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