Hr Manager General

ANIL KUMAR GANGOPADHYAY

New Delhi India +919********* +91-882******* ***********@*****.*** DOB -02 09 1962 www: linkedin.com/in/anil-kumar-gangopadhyay-a4b68a4a APPLICATION FOR THE POSITION OF RESORT OPERATIONS

Summary

Dynamic and results-driven Operations Executive with over 27+ years of leadership in luxury and premium hospitality. Proven expertise in multi-property management, P&L optimization, service excellence, and revenue growth. Skilled in operational restructuring, guest experience enhancement, and brand standard compliance across high-volume, high- performance environments. Adept at leading pre-opening operations, implementing cost-control strategies, and driving continuous improvement to achieve exceptional business outcomes. Skills

• Multi-Unit Hotel Operations Management

& Business Acumen

• Revenue & Yield Management

• Sales & Marketing Strategy Execution

• Compliance, Quality Assurance & Auditing

• Inventory Control & Procurement Optimization

• SOP Creation, Implementation & Training

• Financial Acumen

• Strategic Leadership & Decision-Making

• Communication & Negotiation Skills

• Problem Solving & Analytical Thinking

• Team Development & Talent Retention

• Adaptability in Fast-Paced Environments

• Guest Relationship Management

• Hotel Administration

• Culinary Trends

Experience

Operations Manager & Food & Beverage Management Role 08/07/2024 to Present Hotel Mivaanta Ahmedabad, India

• Spearhead day-to-day hotel operations, ensuring alignment with brand standards and guest satisfaction targets.

• Implement standardized SOPs to maintain operational consistency and compliance with hospitality regulations.

• Lead cross-functional meetings to improve interdepartmental collaboration and service delivery metrics.

• Manage procurement, vendor negotiations, and cost-reduction strategies to maximize profitability.

• Mentor and train staff, cultivating a high-performance service culture and improving employee retention. General Manager 02/11/2022 to 30/07/2023

Hotel Grand Inn Bangalore, India

• Directed multi-department operations, maintaining excellence in service delivery, safety protocols, and compliance.

• Designed and executed budgeting and forecasting processes, achieving improved GOP margins.

• Streamlined operational workflows across housekeeping, F&B, and front office to enhance guest experiences.

• Strengthened vendor relations to secure cost-effective supply agreements and consistent service quality.

• Integrated guest feedback analytics to drive targeted service enhancements and brand loyalty. General Manager 02/07/2022 to15/ 09/2022

Hotel Paradise Ganga Rishikesh, India

• Oversaw all operational functions to deliver world-class guest experiences and maximize property profitability.

• Developed market-specific sales strategies to capture new segments and boost occupancy rates.

• Led sales and marketing teams in implementing digital and offline campaigns to grow market share.

• Established training and development frameworks to enhance staff performance and guest engagement.

• Leveraged customer insights to implement targeted service recovery actions and protect brand reputation. Operations Manager 31/07/2019 to 30/04/2020

Hotel Nimbus Goa, India

• Managed all aspects of hotel operations, including budget control, staffing efficiency, and guest satisfaction.

• Conducted daily HOD meetings to maintain operational alignment and prioritize service delivery improvements.

• Controlled inventory and implemented loss-prevention measures to safeguard revenue.

• Designed training modules to standardize service excellence protocols.

• Oversaw banquet, event, and VIP guest arrangements, ensuring exceptional service execution. Manager Operations 23/ 01/2017 to 25/07/2019

Hotel Palace Inn Mumbai, India

• Directed operational strategy to increase repeat business and customer satisfaction ratings.

• Developed cost-control systems to maintain profitability without compromising service quality.

• Mentored staff to ensure compliance with brand SOPs and enhance service consistency.

• Maintained vendor relationships to ensure uninterrupted supply chain operations.

• Produced performance dashboards for senior leadership to inform data-driven decisions. General Manager & F&B Management roles

• General Manager Operations / Hotel Girish, Kolkata, West Bengal 20 /01 / 2015 to 30 /05 /2016

• General Manager / Hotel Allahabad Regency, Allahabad, Uttar Pradesh 1 /05 / 2012 to 30 /04 /2014

• Assistant Manager - Food & Beverage / Best Western Resort Country Club, Gurgaon, Haryana 28 /03 / 2011 to 30 /04 /2012

• F& B Manager /VM Residency, Delhi

15 /09 / 2010 to 20 /03 / 2011

• F & B Manager / Meriton Hotel and Restaurant’s, Gajrola, UP 05 / 04 / 2007 to 27 / 04 / 2010

• F & B Manager /Hotel Park Regency, Green Park, New Delhi 27 / 01 / 2004 to 31 / 03 / 2007

• Manager Operation / Kabila Restaurant & Bar, Hauz Khas Mkt, New Delhi 14 / 11 / 1994 to 25 / 01 / 2004

• Senior Captain / Hotel Sofitel Surya, New Friends Colony, New Delhi 24 / 08 / 1992 to 10 / 11 /1994

• Captain/ Hotel Swiss palace, New Delhi

26 / 02 / 1992 to 30 / 07 / 1992

• Captain/ Hotel Raj Mahal, Durgapur, West Bengal

01 / 03 / 1990 to 16 / 02 / 1992

• Trainee Captain/ Hotel Hindustan International, Varanasi, Uttar Pradesh 20 / 05 / 1988 to 20 / 05 / 1989

Education

3-Year Diploma Hotel Management, Catering & Applied Nutrition IIBM [1985-1988] Patna

Languages

Hindi: First Language

English: B2

Upper Intermediate

#HRJ#d12b27b7-51e7-457f-a74d-234a728c1d05#

Contact this candidate