Customer Service Representative
Resume:
NATALIE GANT
CUSTOMER SERVICE REPRESENATIVE
CONTACT PROFILE
*******.*******@*****.***
Caring and friendly customer service professional with 10+ years of experience in B2B, BOM, medical, and
manufacture. Active listening and analytical problem- solving skills. The ability to meet and exceed customer needs by providing timely, effective and empathetic support.
SKILLS EXPERIENCE
CRM software
Type 60wpm
Microsoft Excel and Word
Data Entry
Building Relationship
Problem Solving
Point of Contact
White Glove Service
Customer Service Representative
2024-2025 - Sanisure
-Provide accurate information for pricing, quotes, lead times, via phones and emails.
-Review BOM (bill of material) for information.
-Work closely with sales, planning and purchasing
department for accurate lead times and problem issues.
-Process orders.
-Maintained up-to-date customer records in Hub Spot CRM while interacting with customers across email and phone. Customer Service Representative
2022-2024 Human Active Technology
- Collaborating with sales, engineering, quality, accounting, planning and purchasing for all accurate information.
-Process orders.
-Provide trouble shooting for warranties.
-Issued RMA for returns.
-Using Hot Spot to receive all incoming emails to maintain customer accounts.
-Assist in training other CSR.
Customer Service Representative
2011-2020 – Stauff Corporation
-Process orders.
-Work closely with sales.
-Issue RMA’s for returns.
-Answered inquiries and maintained accounts.
EDUCATION
New York Career Institute
2009-2011
Court Reporting
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