Customer Service Store Manager
Resume:
BREANA B. FLORES
Las Vegas Nv 89148
*******@*****.***
Objective:
To assume a Position where my public relation skills and exceptional customer service capabilities will be utilized to achieve management goals.
Qualifications:
* Collaborated with Account Executives to monitor market trends, competitor activities, and customer needs, adjusting sales strategies accordingly.
* Prospected and qualified new clients; developed targeted acquisition plans with internal teams.
* Delivered virtual product trainings, presentations, and managed care sessions to engage various account types.
* Worked closely with specialists to promote Essilor products, identify training opportunities, and support ongoing initiatives.
* Analyzed market data and KPIs to refine sales approaches and call schedules across all account segments, including key accounts.
* Partnered virtually with labs to identify opportunities and adapt business plans.
* Used Brand Sales strategies to build trusted partnerships with ECS, increasing product sales and business growth.
* Applied a consultative selling approach to position premium products and services effectively.
* Managed district accounts using tools like SFDC, OLIK, and PFM; customized sales strategies based on customer segmentation.
* Supported team development and recognition as the District’s Omni Onesight Star Program Lead.
* Committed to delivering excellent customer service by proactively addressing needs, resolving issues promptly, and maintaining professional standards
Education:
2003-2004 Barstow College
1997-2000 Diploma, Barstow High School
Employment:
Sunglass Hut
2018-2025 Store Manager 11
*
* Managed overall store performance, including sales, hiring, training, and developing staff.
* Ensured the store's visual presentation met company standards and seasonal layouts.
* Implemented and followed operational policies and procedures.
* Controlled store expenses such as payroll, supplies, utilities, and phone costs to maximize profitability.
* Developed strategies to increase sales and sales volume.
* Maintained a positive work environment by treating staff professionally and respectfully.
* Provided administrative support, including handling phone calls, correspondence, and documentation.
* Managed financial transactions and monitored store expenses.
* Supervised daily store operations, resolved customer issues, and ensured smooth business flow.
* Set and evaluated sales goals and organizational objectives.
Bebe
2004-2016 Store Manager
Guess Retail Store
2002-2005 Assistant Manager,
Licenses and Certificates
Drivers license in NV
Certificate of Appreciation, Peer counseling,Barstow High School; 2000
Certificate of Course Completion, Back Office Medical Assistant; 1999
Certificate of Course Completion, Medical Terminology; 1999
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