Customer Service Data Entry

Malinda McRae McCallum

**** ***** ****, *******, ** 28383

910-***-**** ️ *********@*****.***

Professional Summary

Goal-oriented and highly motivated professional with 15+ years of experience in fraud prevention, customer service, and account management. Proven ability to lead teams, resolve complex issues, and prevent fraudulent activity using risk analysis and investigative techniques. Recognized for strong communication skills, attention to detail, and ability to thrive in fast-paced environments. Skilled in using digital tools and customer relationship systems to deliver excellent service and operational support.

Core Competencies

Fraud Detection & Risk Management, Customer Account Analysis, Case Investigation & Resolution, Client Retention & Customer Service, Communication & Conflict Resolution, Data Entry & Billing Systems, Microsoft Office Suite & Outlook, Visa Platform, Dispute Processing, Remote Work Proficiency

Professional Experience

Fraud Specialist TSYS - Global Payments – Remote Oct 2022 – Jul 2025

• Monitored customer accounts and transaction activity for signs of fraudulent behavior.

• Investigated suspicious transactions and collaborated with internal teams to mitigate loss.

• Documented findings in compliance with internal fraud prevention protocols.

• Educated customers on fraud prevention best practices and tools.

• Utilized fraud detection software and communicated with impacted clients efficiently.

Customer Service Specialist Conduent – Remote May 2019 – Oct 2020

• Provided Tier 1 support for Apple product users.

• Guided customers through device setup, troubleshooting, and account recovery.

• Delivered accurate and empathetic support in a high-volume contact center.

Customer Support Specialist TeleTech – Remote (Seasonal) Oct 2016 – Feb 2018

• Assisted customers with product support and purchasing decisions.

• Handled payment processing and order tracking.

• Delivered exceptional service while adhering to quality metrics.

CSR II – Front Counter Time Warner Cable – Lumberton, NC May 2002 – Sep 2015

• Managed customer inquiries related to service subscriptions, billing, and technical issues.

• Retained customers by identifying service needs and providing tailored solutions.

• Processed payments and resolved billing discrepancies.

• Achieved and exceeded sales and retention quotas.

Customer Contact Center Representative Time Warner Cable – Fayetteville, NC Feb 1996 – May 2002

• Provided full-service support including appointment scheduling, billing assistance, and sales.

• Researched and resolved complex account issues.

• Ensured compliance with service policies and enhanced customer satisfaction.

Education

University of Phoenix – In Progress

A.S. in Business Administration / Human Resources

East Orange High School – East Orange, NJ

High School Diploma

Certifications

Home Intelligent Alarm Certification

Professional Skills

Fraud Prevention & Risk Analysis, Dispute Resolution (Visa system knowledge), Microsoft Office (Excel, Word, Outlook), CRM Systems & Call Center Tools, Clerical Operations: Faxing, Scanning, Copying, Data Entry & Order Processing

References

Available upon request.

Contact this candidate