Customer Service Front Desk
Resume:
Profile
Highly enthusiastic person who is willing to go above and beyond in the Professional sector. Who is eager to gain the leverage to become more culturally diverse in your reputable organization. I am also a dedicated professional person who will always demonstrate strengths in customer service and time management. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals and will be willing to take on any task to support the team and help the business succeed.
PHONE:
EMAIL:
******************@*****.***
ADDRESS:
New Mills District, Hopewell Post Office, Hanover.
melshehkah Haughton
Front Desk Agent
Education
Faith Allied Nursing Institute
2018-2020
Western Hospitality Institute
2017-2018
St James High School
2012 - 2017
Sudbury All Age School
2006-2012
Qualification:
●5CSEC Subject
NCTVET
●Data Entry/ Operations
●Restaurant and Beverage Service
City and Guilds
●Level 3 Mathematics
●Level 3 English
Achievements:
●Most outstanding in Mathematics
●Most outstanding in 4H
●President of the 4H Club of St James High
●Debating PRO
WORK EXPERIENCE
Royalton Blue Waters (Front Desk Agent) December 2024- August 8, 2025
●Greet and welcome guests, handle check-in/check-out.
●Manage guest reservations and room assignments.
●Handle guest complaints and resolve issues.
●Provide information about hotel amenities and services.
●Process guest payments and handle billing inquiries.
The Learners Centre High school (Teacher). July 2023 - July 2024
●Monitor Student and create disciplinary policies
●Planning and preparing lessons
●Assign home works
●Create Progress report
●Provide feedback to parents and student
Continuum Call Center (Team Lead) June 2022
●Monitoring staff performance
●Conduct training sessions
●Handle escalations
●Drive Sales Outbound
Teleperformance (chat and email agent)
June 2021- June 2022
●Provide daily report
●Liasion with clients and managers
●Set shifts for security officers
●Ensure the location is Properly monitored
SKILL
● Customer Service Skill
●Public Speaking
●Microsoft Word
●Microsoft Excel
●PowerPoint
●Leadership Skill
●Team Effort
●Host & Ent. Coordinator at school
RREFERENCE
Name: Ms. Sherika Barrett
Job position: Dean of Discipline /Teacher
Phone:876-***-****
Email: **.**********@*****.***
Name: Ms. Kimberly Roomes
Job position: Supervisor
Phone: 876-***-****
Email: **************@*****.***
Contact this candidate