Retail Sales Customer Service
Resume:
Crystal Swett
Brooklyn Park, MD *****
*********@*****.***
Professional Summary
Dynamic retail manager with 29+ years of experience leading teams, managing schedules, and driving customer satisfaction in fast-paced environments. Skilled in inventory management, staff training, goal setting, and retail sales. Recognized for strong organizational abilities, multitasking, and effective communication. Holds certifications in food safety,with a proven record of supporting company growth and delivering exceptional customer experiences.
Work Experience
Concierge
NFL/Baltimore Ravens-Baltimore, MD
July 2025 to Present
I meet and greet and welcome guests upon entering their suites during football season. I ensure that they have everything they need to have a great game experience. I host events at the stadium on non game days.
Assistant Store Manager
Green Valley Marketplace/ Food Supermarket-Arnold, MD March 2024 to Present
• Managed daily store operations, demonstrating strong leadership and coaching skills with a focus on staff development and scheduling.
• Delivered outstanding customer service and maintained effective communication with team members and management.
• Organized and maintained inventory, supporting accurate stock levels and timely ordering for multiple departments.
• Assisted with budget monitoring, including Profit & Loss (P&L) oversight, and supported company growth initiatives.
• Coordinated merchandising and event planning activities to enhance the customer experience and drive retail sales.
• Trained staff in company policies, conflict resolution, and multitasking to ensure smooth operations and high organizational standards.
Seafood Manager
Harris Teeter-Baltimore, MD
September 2019 to March 2024
• Provided excellent customer service and engaged with customers to ensure satisfaction and repeat business.
• Managed monthly inventory, tracked sales to purchases, and maintained accurate records to support inventory management.
• Wrote weekly schedules and communicated effectively with team members to ensure smooth department operations.
• Followed food safety guidelines and company policies, demonstrating strong organizational and multitasking abilities.
• Utilized leadership skills to motivate staff and support achievement of department goals. Seafood Manager
Giant Food-Baltimore, MD
May 1995 to September 2019
• Delivered high-quality customer service and built positive relationships with clients and team members.
• Conducted monthly inventory and managed stock rotation to ensure product availability and minimize waste.
• Created weekly schedules, maintained detailed notes, and supported staff in achieving department objectives.
• Implemented company guidelines for food safety and merchandising, contributing to overall department organization.
• Executed price changes and promotional displays to drive retail sales and support company growth. Education
Business (Associate of Arts)
Catonsville Community College-Catonsville, MD
January 2010 to December 2013
Skills
• Customer Service
• Sales Management
• Merchandising
• Time Management
• Inventory Management
• Scheduling
• Budgeting
• Profit & Loss
• Team Leadership
• Retail Sales
• Event Planning
• Organization
• Microsoft Office
• Marketing
• Coordination
Certifications and Licenses
HACCP Certification
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