Customer Service A Difference
Resume:
MACDELLA ACOLATSE
Accountant
PROFILE
About my achievements, I have spent over 20 years of my life in the field of accounting and finance making a difference. I am excellent at managing competing priorities while meeting deadlines, with the ability to interpret complex financial and accounting data. I am self directed, autonomous and yet able to work in an interdependent role.
My strengths are determination and dedication to accomplishment. And an excellent critical thinker. I understand the language of customer first and have had many awards and prizes as a result.
My Goal is to work with an organization that will afford me the opportunity of exploring my abilities and career advancement goal. I intend to use my skills and expertise to make a difference.
Over the years, I have had the opportunity to work in sales, customer service, administration; finance and accounting.
I am excited and look forward to exploring new opportunities
CONTACT
PHONE:
EMAIL:
*************@*****.***
HOBBIES
My hobbies are dancing and playing with kids. I also enjoy counting and finding solutions to problems.
EDUCATION
Keller Graduate School of Management
June 2012 – October 2014
Master’s Degree In Accounting
Argosy University
January 2009 – August 2010
MBA in Finance
WORK EXPERIENCE
Macdella’s Unique Small Bus. Accounting & Consulting –Consultant/Accountant
June 2015– Dec 2022
Small Business Bookkeeping, Tax preparation and consulting. Payroll and HR administration. Identifying process efficiencies and supporting client requests. Attention to details. Attentive to deadlines.
Archway Marketing Services –Accountant
October 2019– September 2021
Responsible for preparing and analyzing journal entries and assembling the proper supporting documentation in accordance with Policy. Responsible for preparing and analyzing general ledger accounts monthly. Preparation of sales planning and monitoring of budget vs actual sales periodically for multiple customers· Ensuring billing and posting collections as needed· Processing of customer claims· Settlement of debit and credit notes of customer · Processing of freight bills · Release of SO’s based on credit limits · Reviewing the age wise outstanding of debtors from time to time to curb the instances of bad debts · Ensuring that supplies are made within the approved credit limits allotted to customers and taking corrective action in case violation of credit limit is observed.
Midcontinent Communications-Customer Care Support Representative
May 2019- September 2021
Create customer loyalty by providing extraordinary service to each customer via inbound and outbound contacts. Work with customers to troubleshoot and resolve service issues, answer questions, and educate on our products and services. Record customer transactions accurately, document each contact, prepare work orders for customer related issues. Apply personal ethics, honesty, initiative, responsibility and confidence with every interaction.
Comcast Cable Corporation -Customer Coordinator
January 2016- April 2019
Save and retain customers by identifying problem reasons, overcoming objections. Help de- escalate upset customers while building value on product and services to customers.
African Assistance Program – Accountant
October 2011 -December 2015
Prepare asset, liability, and capital account entries by compiling and analyzing account information. Document financial transactions by entering account information. Recommend financial actions by collecting information; preparing balance sheet, profit and loss statement, and other reports
SKILLS
Proficient in the use of excel spreadsheet.
Multi-million dollar P&L management expertise
Strong analytical and problem solving abilities
Great at public speaking abilities, great at fundraising.
Contact this candidate