Team Lead
Resume:
AKILESH GOPALAKRISHNAN
CONTACT
Phone
Address
AGARAMTHEN, CHENNAI-
600126
**********.*******@*****.***
Experienced support engineer with a strong back ground in major customer service software and conflict resolution. Confident in my ability to effectively fill the respective role in your company. Over 5 years of experience, honing skills and developing a knack for working at a fast pace to meet tight deadlines. Goal is to utilize proven abilities to provide exceptional support and contribute to the success of your team.
PROFESSIONALEXPERIENCE
OPERATION EXECUTIVE
(Relived as Team Lead)
JULY2021 – SEPTEMBER 2024
RED BLACK TREE TECHNOLOGY
EDUCATION
B.S (MARINE
ENGINEERING) BITS,
PILANI
Helping out employees, in terms of technical issues by troubleshooting steps via SNOW Portal
Collaborate with internal departments/vendor to ensure timely delivery of products or services.
CUSTOMER SERVICE
REPRESENTATIVE
AUGUST 2019 – AUGUST 2020
GROUPON COMPANY
RELEVANT
SKILLS
Zendesk, SNOW
Microsoft Office Suite
O365,Adminportal&
Microsoft Azure
Cyclops, Salesforce, SAP
As a Customer Service Representative I network with all groups and departments involved in customer orders, processing and support etc., via Cyclops, Zendesk, Nuance application
My duties vary from helping customers resolve purchasing problems to assisting customers with order issues, merchant details and other queries as well
Cross Trained in Getaways, so that was able to help customers in booking stays for them
&Team viewer HR ASSISTANT
APRIL 2019 – JUNE 2019 THE WORLD BANK GROUP
Citrix Workspace, AD &
Azure Virtual Desktop.
VPP & HURIS (For all
HR related queries via
JIRA & Successfactor
application portal)
Dell, Periskol, Xerox,
Mobiz, Sourcetoad,
Medicover and Seacare
tool
FileZilla Tool, LAPSUI
&GENESYS
Support one or more of the human resource functions of recruitment, Compensation and benefits, and employee relations.
Maintains company organization charts and employee directory. CUSTOMER SERVICE ASSOCIATE
APRIL 2018 – FEBRUARY 2019 THE SUTHERLAND GLOBAL SERVICES
• As a customer support Associate I handled all inquiries while ensuring the higheststandardsofcustomerservicearemetwithdutiesincludingsigning up new customers, retrieving customer data, presenting relevant product information, and cancelling services
• Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations
Contact this candidate