Financial Services Rio Tinto

Denson Tafadzwa Kalonga

Citizenship : Zimbabwean Date of birth : 30 November 1987

Contact

Cell: +263-*********

e-mail: *************@*****.***

Address

* ***** *****,* ********* Avenue, Harare, Zimbabwe Personal Details

Sex Male

Languages English, Shona

Marital Status Single

Religion Christianity

National ID Number

Driver’s license

63-1323732-X 63

69580LM

Biography

Seasoned I.T professional with over 11 years’ experience in I.T Service Delivery in the Financial Services Sector enabling the delivery of high-quality services to end users, ensuring that Service Support and Service Delivery processes are in place to meet business needs.

Achievements

Resuscitation of Lion Finance I.T infrastructure after period of Curatorship.

Implemented SolarWinds Helpdesk to better track SLAs, incidents, and user queries. This reduced the resolution time on incidents by 30%.

Data Center Management of all systems and hardware. Kept Systems uptime at over 99%.

Implemented the Triple-DES encryption with Zimswitch for better transactional security on the Zimswitch Platform.

Improved Core System performance by implementing Solid State Drives to the T24 system, which resulted in a reduction in time taken to perform the End of Day to be reduced by 70%.

Setting up and maintaining of the Afrasia Bank Live and Disaster Recovery Datacenter.

Setting up of the Microhub Financial Services I.T Infrastructure from the ground up, by formulating information technology strategies, policies, and procedures.

Setting up the Core Banking System (Mambu) used by Microhub Financial Services.

Coordinating and setting-up various systems integrations to the CBS which included Ecocash, SMSs and Credit Reference Bureaus.

Project Leader System Migration from Mambu System to T24 MCB by coordinating resources with system vendors and user departments,

Creating products and reports in the system in line with business requirements and specifications.

Setting up integration between Ecocash and T24 MCB for automation of transactions done on the Biller and Merchant.

Work Experience

Lion Finance Zimbabwe

I.C.T Manager December 2020 – present

Managing I.T staff

Managing 3rd party service providers and Service Level Agreements (SLAs).

ICT strategy formulation and implementation in alignment with business strategy

Provision of ICT solutions and services for the achievement of corporate goals and objectives.

ICT advisory to senior executives and the Board of Directors.

Management of ICT CAPEX and OPEX as well as ICT Assets.

General ICT Management.

Matrix management of ICT resources.

Provisioning and support of hardware and software infrastructure.

Generation of high-level management reports.

Managing 3rd party service providers and Service Level Agreements (SLAs).

ICT Projects and Portfolio Management.

Development and implementation of ICT policies and procedures.

Design and implementation of an ICT Disaster Recovery Plan (DRP)

Boosting digital footprint for internal and external customer interaction, thereby enhancing Customer Experience, increasing revenue potential, as well as reducing OPEX (Operating Expenditure) for the organization.

Championing adoption and uptake of Digital Banking, as well as other electronic forms of doing business.

Microhub Financial Services

I.T Manager July 2019 -November 2020

Managing Service Level Agreements (SLAs) between vendors and the Organization.

Managing I.T staff

Core System Optimization.

Windows and Linux Server Installation and Maintenance.

Completing projects by coordinating resources and timetables with user departments.

Preserving assets by implementing disaster recovery, back-up procedures, information security and control structures.

Formulation of information technology strategies, policies, and procedures.

Accomplishing financial objectives of the IT department by forecasting requirements, preparing an annual budget, and scheduling expenditures.

Maintaining quality service by establishing and enforcing organization IT usage standards.

Ensuring the Core Applications are available for use.

Implementing security improvements by assessing current situation; evaluating trends; anticipating requirements.

Keeping I.T systems users informed by preparing performance reports and communicating system status.

Troubleshooting hardware and software issues related to internal IT Microhub Financial Services

Systems Support Analyst January 2016 –June 2019

Installing and configuring computer hardware, software, systems, networks, printers and scanners

Solving technical and applications problems.

Developing and implementing a comprehensive plan to secure computing network.

Providing user support and educating colleagues about security software and best practices for information security.

Talking to clients and computer users to determine the nature of any problems they encounter

Helpdesk support

Maintaining quality of service by following organization standards.

Enrolling users and maintaining system security.

Developing of various system reports.

Optimization of Core Systems.

maintaining records of software licenses

Verification of applications results by conducting system audits of technologies implemented.

Designing, planning, implementing and expanding company’s networking Infrastructure. AfrAsia Bank Limited, Harare

Systems Administrator

May 2013 –December 2015

Daily verification of available resources by reviewing system and application logs and verifying completion of scheduled job.

Core Systems uptime monitoring and troubleshooting

Providing training and technical support to end users.

Administration of Nationwide ATM’s and POS devices via the Postilion platform.

Perform user creation, change and deletion in line with group policy.

Perform daily backup and restore operations ensuring all required system files and data are backed up to the appropriate media.

Diagnosing and solving hardware and software faults

Solving technical and applications problems.

Transaction Query Resolution on the Core Systems.

Maintain Data Center environment and monitor equipment.

Network Monitoring, Analysis and Troubleshooting.

Microsoft Active directory and Exchange administration

Desktop and Server Support

Kingdom Bank Limited, Harare

Graduate Trainee June 2011 to March 2013

Worked and trained to develop the in-house skills in all the section within the IT department which included:

I.T Operations

Infrastructure and Network Support

I.T Help Desk

I.T Security and Compliance

Systems Development

CITMA COLLEGE

Tutor February 2011- May 2011

Tutor for Professional Students on I.T related courses

Prepare Students for Exams

Key Skills

Proficient with a vast array of programming languages, concepts and technologies, including: Windows Server 2012,16 ATMs, POS Machines MySQL

BR.Net

Office 365

Red Hat/Oracle Linux

Systems Integrations

VMware workstation

System Migration

Microsoft Active Directory

IT Security

SQL Server 2008,12,14

Microsoft Azure

PowerShell Scripting

Project management

Computer Network

SLA administration

Jbase

Helpdesk

Temenos T24 Mobile Banking Systems Postilion Administration JavaScript Internet Banking Oracle DBA Crystal Reports

Mambu Banking System

Education

2007 to 2010 BSc (Hons) Computer Science (Degree Class:2.1) University of Zimbabwe, Harare, Zimbabwe

2005 to 2006 GCSE Advanced Level(3 A-Levels Maths, Biology, Chemistry) St Ignatius College, Chishawasha, Zimbabwe

2001 to 2004 GCSE Ordinary Level(11 O-Levels including Maths and English) St Ignatius College, Chishawasha, Zimbabwe

Professional Certifications

Cisco

Microsoft

ICSI

Cisco Certified Network Administrator

Office 365 Administrator

Certified Network Security Specialist

CISA Cybersecurity Practices for Industrial Control Systems CISA Attack Methodologies in IT & ICS

Professional Affiliations

Zimbabwe Computer Society of Zimbabwe, Associate Member Referees

Tamirira Rusheche Managing Director

Microhub Financial Services

61 Kaguvi Avenue, Harare

Cell: +263-*********

Email: ********@********.**.**

Anna Zhanje (PMP)

Tichaona Makunike

Project Manager/ Senior Technical Consultant

SOFGEN Africa Limited

Cell: +263-*********

Email: ********@*****.***

Head of Middleware and Hardware

Jethro Limited

Cell: +263-*********

********@*********.***

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