Data Entry Customer Service

DEANNA DARE

Adamsville, AL *****

************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Document & Mortgage Loan Specialist with a strong track record in mortgage audit, compliance, and quality control across multiple sectors. Skilled in managing complex documentation processes, ensuring regulatory compliance, and improving operational efficiency. Adept at scanning, categorizing, and retrieving documents, with a proven ability to enhance accuracy and reduce errors. Recognized for delivering excellent customer service, managing invoices, updating systems, and implementing cost-saving measures.

PROFESSIONAL EXPERIENCE

Underwriting Assistant (Temp)

The Sheffield Group – Birmingham, AL May 2024 – May 2025

Ensured full regulatory compliance through precise record-keeping and adherence to company policies.

Prepared comprehensive underwriting reports highlighting performance trends and process improvement opportunities.

Maintained professional client communication, ensuring timely and accurate responses to inquiries.

Reduced policy issuance errors through consistent accuracy in data entry.

Loan Specialist / Data Input & Scanning Clerk

Renasant Bank – Birmingham, AL Feb 2022 – Apr 2024

Operated high-volume scanners for document conversion and uploaded files to the enterprise database.

Reviewed and verified all final loan documentation for accuracy, completeness, and investor compliance.

Performed data entry into tracking systems, generated reports, and ensured timely delivery of final loan packages.

Led quality control reviews to identify missing or incorrect documents, facilitating prompt corrections.

Collaborated with underwriters, processors, and closers to meet loan closing deadlines.

Surge Loan Specialist / Data Entry

SBA (Contractor) – Birmingham, AL Jan 2021 – Jan 2022

Reviewed loan servicing quality, liquidation requests, and purchase requests from borrowers and lenders.

Assessed financial conditions of borrowers and recommended approval or denial of requests.

Determined additional data requirements for accurate evaluation and analysis.

Lead Merchandiser

SAS Retail Services – Birmingham, AL Mar 2020 – Dec 2021

Directed merchandising operations, resets, and schematic integrity to meet client requirements.

Adjusted work schedules to align with changes in demand and ensured timely completion of projects.

Coordinated with team members and retail managers to resolve issues and maintain workflow.

Operations Associate (Seasonal)

JCPenney – Jacksonville, FL Apr 2019 – Jan 2020

Supported pricing operations, POS transactions, and administrative tasks.

Delivered exceptional customer service, driving sales and profitability.

Sales & Customer Service Roles

CVS Health / JCPenney / Dollar Tree – Jacksonville, FL 2014 – 2019

Assisted in store operations, inventory management, and customer transactions.

Supported merchandising and stock replenishment to ensure product availability.

Tax Associate (Seasonal)

Metro Tax – Jacksonville, FL Jan 2014 – Jul 2014

Prepared accurate tax returns, identifying owed or overpaid amounts.

Reviewed financial statements for completeness and accuracy.

Post-Closing Auditor (Temp)

PHH Mortgage – Jacksonville, FL Jul 2013 – Dec 2013

Audited loan packages for investor review, ensuring compliance with regulatory requirements.

Prepared pre-implementation reports and resolved documentation issues.

Bankruptcy & Foreclosure Specialist / QA

Wells Fargo (Contractor) – Jacksonville, FL Nov 2011 – Jun 2013

Reviewed loan files to identify compliance issues and mitigate risk.

Coordinated with legal and collections teams to ensure adherence to guidelines.

EDUCATION

National Exam Study Course for NMLS – Jim Montrym's National MLO School, Tampa, FL 2004–2005

College Coursework in Accounting & Mortgage Banking – Florida State Community College of Jacksonville 1996–1998

SKILLS

Mortgage Loan Documentation & Processing

Compliance & Regulatory Review (Fair Housing, Investor Guidelines)

Quality Control Auditing

Data Entry & Document Imaging (High Volume)

Loan Servicing & Underwriting Support

Customer Service & Client Relations

Microsoft Office Suite (Excel, Word, Outlook)

AS400, RMS, BOSS Systems

Financial Analysis & Risk Assessment

CERTIFICATIONS

Florida NMLS License

Contact this candidate