Data Entry Customer Service

KANSAS CITY, US, ***** • **********@*****.*** • 720-***-****

CHELSEA LAFFEN

Data Entry

PROFESSIONAL SUMMARY

Data Entry Specialist with over 16 years of extensive expertise in enhancing client service efficiency and operational speed. Proficient in quality control, data entry, and customer service, leveraging advanced skills in Microsoft Office and Adobe Acrobat to ensure precise documentation and compliance. Passionate about fostering innovation and collaboration to drive future success and streamline processes, ensuring superior client satisfaction and operational excellence. EMPLOYMENT HISTORY

MAIL OPERATIONS Dec 2022 - Present

Ascensus Kansas City, MO

CUSTOMER SERVICE ASSOCIATE Dec 2020 - Dec 2022

U.S. Bank Overland Park, KS

CALL CENTER CUSTOMER SERVICE SPECIALIST Apr 2016 - Jan 2020 IntelliSource at Keysight Englewood, CO

CASHIER Sep 2015 - Dec 2015

SAJ Englewood, CO

Manage 529 plan mail, ensuring precise sorting and scanning, boosting client service efficiency. Enhance document retrieval, fostering improved client satisfaction and operational speed. Develop systematic mail techniques, reducing processing time and ensuring compliance. Collaborate with advisors to resolve client inquiries, strengthening service delivery. Implement archiving solutions, increasing document accessibility and reducing retrieval time. Manage client records, ensuring precise dispute resolutions and client satisfaction. Provide policy and service details, enhancing client understanding and trust. Answer questions, improving client interaction and service quality. Perform data entry, maintaining current customer info for efficient dispute handling. Coordinate with team to address complex questions, fostering service excellence. Maintained comprehensive client records, ensuring compliance with company policies and enhancing overall operational efficiency.

Handled inbound and outbound calls, resolving customer issues efficiently. Improved customer satisfaction by addressing complaints promptly. Facilitated sales and order processing, ensuring accurate data entry. Escalated unresolved issues to supervisors, maintaining service quality. Provided detailed product information, enhancing customer knowledge. Streamlined call routing processes, enhancing response times and significantly improving customer satisfaction scores. Coordinated with team members to address customer complaints, fostering a culture of shared accountability and achieving a reduction in escalated issues.

Assisted customers, enhancing their dining experience and satisfaction. Managed POS systems for accurate billing and transactions. Supported servers during peak times, improving service efficiency. Monitored inventory, ensuring timely supply orders. Balanced cash register, maintaining financial accuracy. ASSISTANT MANAGER Nov 2009 - Sep 2015

Burger King Wichita, KS

EDUCATION

HIGH SCHOOL DIPLOMA 2006 - 2010

Northwest High School Wichita, KS

Graduated with 3.8 GPA.

SKILLS

Customer Service (Expert), Cash Handling (Expert), Food Safety (Expert), POS (Expert), Upselling, Microsoft Office(Expert), Adobe Acrobat (Expert), QuickBooks, Data Entry (Expert), Time Management (Expert), Quality Control (Expert), Communication (Expert), Organizational Skills (Expert). ADDITIONAL INFORMATION

ASSESSMENTS

Chelsea Laffen

• Customer Service - Proficient

• Attention to Detail - Proficient

• Customer Focus & Orientation - Proficient

• Basic Computer Skills - Proficient

• Data Entry: Attention to Detail - Proficient

Led team to meet goals, enhancing guest satisfaction and sales growth. Trained staff in service excellence, fostering a positive work environment. Ensured compliance with safety and operational standards for quality service. Implemented sales strategies, boosting revenue and customer satisfaction. Reviewed operations to identify improvements, guiding team to success. Implemented operational protocols to enhance service efficiency, resulting in noticeable improvements in customer wait times and overall satisfaction.

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