Customer Service Data Entry
Resume:
Julie Patchett
The Dalles, OR *****
**********@*******.***
Have passed pre exam for personal lines & in process of taking test for license Authorized to work in the US for any employer
Work Experience
Customer Service Representative
State Farm Insurance-The Dalles, OR
September 2023 to Present
• Managed high volume of incoming phone calls with professionalism and efficiency.
• Resolved customer issues in a timely and satisfactory manner to ensure customer satisfaction.
• Maintained accurate and organized customer records for easy accessibility and reference.
• Provided detailed product information and guidance to customers to assist with their purchasing
• Account management
• Appointments
• Customer Service
• Computer Literacy
• Confidential Data
• Conflict resolution
• Calendaring
• Claims Processing
• Data Entry
• Database
• Direct Mail
• Daily task list Management
• Direct Calls
• File Systems
• Inbound Calling
• Outbound Calling
• Office Supplies
• Receptionist
• 10-key
Office Manager/Receptionist
Farmers Insurance Group-The Dalles, OR
March 2023 to October 2024
• Managed high volume of incoming phone calls with professionalism and efficiency.
• Resolved customer issues in a timely and satisfactory manner to ensure customer satisfaction.
• Maintained accurate and organized customer records for easy accessibility and reference.
• Provided detailed product information and guidance to customers to assist with their purchasing
• Account Management
• Appointments
• Customer Service
• Computer Literacy
• Confidential Data
• Conflict resolution
• Calendaring
• Claims Processing
• Data Entry
• Database
• Daily task list Management
• Direct Calls
• Direct Mail
• File Systems
• Inbound Calling
• Outbound Calling
• 10-key
• Office Management
• Office Supplies
• Receptionist
Currently studying to get my personal lines license. Service Desk Associate
Home Depot-The Dalles, OR
February 2016 to February 2024
• Managed high volume of incoming phone calls with professionalism and efficiency.
• Resolved customer issues in a timely and satisfactory manner to ensure customer satisfaction.
• Maintained accurate and organized customer records for easy accessibility and reference.
• Provided detailed product information and guidance to customers to assist with their purchasing needs
• Account management
• Computer literacy
• Confidential Data
• Calendaring
• Communication Skills
• Conflict resolution
• Data Entry
• Direct Mail
• Inbound Calling
• Outbound Calling
• Order Pulling
• Order Processing
• Quote Center
• POS Machine
• 10-key
Customer Service Representative
Oregon Trail Insurance-The Dalles, OR
November 2021 to October 2022
• Managed high volume of incoming phone calls with professionalism and efficiency.
• Resolved customer issues in a timely and satisfactory manner to ensure customer satisfaction.
• Maintained accurate and organized customer records for easy accessibility and reference.
• Provided detailed product information and guidance to customers to assist with their purchasing
• Account Management
• Appointments
• Customer Service
• Computer Literacy
• Confidential Data
• Conflict Resolution
• Calendaring
• Claims Processing
• Data Entry
• Database
• Daily task list Management
• Direct Calls
• Inbound Calling
• Outbound Calling
• File Systems
• Receptionist
Front Desk Receptionist
Lighthouse Inn-Florence, OR
March 2008 to August 2009
• Managed high volume of incoming phone calls with professionalism and efficiency.
• Resolved customer issues in a timely and satisfactory manner to ensure customer satisfaction.
• Maintained accurate and organized customer records for easy accessibility and reference.
• Provided detailed product information and guidance to customers to assist with their purchasing
• Account management
• Customer Service
• Computer Literacy
• Conflict Resolution
• Confidential Data
• Calendaring
• Office supplies
• Inbound calling
• File Systems
• Data Entry
• Database
• Daily task list Management
• Direct Calls
• Receptionist
• Travel arrangements
• Activity Planning
• Reservations
• 10-Key
Customer Service Representative
Farmers Insurance Group-Florence, OR
February 1999 to March 2002
Answering phone, scheduled appointments, operated all office equipment, handled all incoming payments, balanced til, computer data entry. Handled bank and mail runs. Education
GED
Columbia Gorge Community College - The Dalles, OR
Skills
• Communication skills (10+ years)
• Bookkeeping
• Microsoft Word
• Cash handling (10+ years)
• Operating Systems (10+ years)
• Microsoft Office (10+ years)
• Phone etiquette (10+ years)
• Hotel experience (6 years)
• Cash register (10+ years)
• English
• Customer service (10+ years) (10+ years)
• Front desk (10+ years)
• Customer service (10+ years)
• Sales
• Organizational skills (10+ years)
• Hospitality (6 years)
• Guest services
• Guest relations (6 years)
• Calendar Management
• QuickBooks
• Microsoft Outlook
• Events Management
Certifications and Licenses
Personal Lines License
Food Handler Certification
Assessments
Customer service — Proficient
March 2023
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Food service: Customer situations — Proficient
May 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Medical receptionist skills — Proficient
March 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Retail customer service — Proficient
March 2023
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate