Customer Service Inside Sales

KEERTHI RAJU

** ***** ** * ********* ON N*H *T* 647-***-**** *******.***@*****.***

LinkedIn : www.linkedin.com/in/keerthi-tr

PROFILE

Ambitious and hardworking business management graduate with 6 years of experience in customer service and inside sales displaying exceptional leadership, problem-solving skills. Currently seeking a suitable professional position.

EDUCATION

May `19 - Dec `20 Post Graduate Diploma in Global Business Management Centennial College, Toronto, ON

Jun `15 - May `18 Bachelor’s Degree in Commerce

Kristu Jayanti University, India

SKILLSET

• Strong customer service skills, with clear communication and active listening.

• Collaborative team player with a solution-focused mindset.

• Identified and drove process improvements, including the creation of standard and ad-hoc reports, tools, and Excel dashboards.

• Strong personal ethics and the eagerness to learn and optimize the knowledge.

• Analyzed financial data and created financial models for decision support.

• Reported on financial performance and prepare for regular leadership reviews.

• Able to handle difficult customer interactions with professionalism and empathy.

• Capable of multitasking across different systems and communication tools.

• Calm and responsive in high-pressure or emergency situations while following company protocols.

• Strong written and verbal communication abilities, with a focus on relationship-building across customers, vendors, and internal teams

• Skilled in identifying client needs and offering tailored, profitable solutions to close sales.

• Proven ability to grow accounts, resolve issues, and close sales effectively.

• Proficient in Microsoft Office Suite and comfortable learning new software.

• Highly organized with excellent attention to detail and the ability to manage multiple tasks and deadlines

• Exceptional problem solving and people skills to help build strong relations.

• Digital proficiency in multiple devices.

• Coordinated all Commercial Operations department meetings, attended meetings and recorded minutes for Executive Managers.

EMPLOYMENT HISTORY

Inside Sales Representative Oct `24 – Present

Merit Metals and Alloys Inc., Kitchener

• Generated new sales opportunities by following up on inbound leads and conducting outbound calls and emails.

• Maintained and nurtured long-term relationships with key accounts, ensuring consistent satisfaction and repeat business.

• Leveraged strong interpersonal skills to build customer loyalty and expand market share.

• Managed large-scale customer projects, overseeing timelines and maintaining detailed records to ensure on- time delivery and customer transparency.

• Initiated and executed outbound prospecting campaigns to identify and develop new business opportunities.

• Investigated and resolved complex customer issues, including pricing discrepancies and product returns, ensuring prompt and satisfactory outcomes.

• Collaborated with various stakeholders to expedite materials for customers, ensuring project deadlines were met.

• Conducted follow-ups on quotes and open orders to drive closure and maintain customer engagement.

• Supported Outside Sales and Counter Teams by managing customer orders and resolving service issues, fostering a collaborative branch environment.

• Communicated customer credit risks and business changes to Management and the Credit Department to mitigate potential exposure.

• Adapted to evolving branch needs by taking on ad hoc responsibilities as assigned by directors of the company.

• Procurement of supporting materials for office and warehouse functioning

• Maintained paperwork including but not limited to daily logs, inspection logs, delivery receipts. Financial sales Representative July `21 – Oct `24

Loblaws Companies Ltd./President’s Choice Financial, Kitchener

• Actively engaged with customers to educate and promote the financial products offered.

• Understood, the customer needs to focus on making appropriate recommendations to help build lasting client relationships.

• Offered exceptional advice to prevent client banking problems and build product knowledge.

• Created excitement around the product offering, by being a subject matter expert and advocating for the brand/product.

• Consistently met or exceeded branch sales and gross profit targets through strategic sales efforts and customer relationship management.

• Provided in-person customer support during peak hours at the sales counter, contributing to seamless service delivery and additional sales opportunities.

• Approached each situation with confidence and enthusiasm while taking ownership to promote and sell our wide selection of products and solutions.

Bookkeeper May `21 – July `21

TDLS Professional Corporation, Markham

• Client centric bookkeeping inclusive of tracking and managing and entering financial transactions and data to various databases.

• Financial analysis and notifying upper management about accounting errors.

• Tracking and managing clients’ financial data for assisting in the tax preparation.

• Timely and accurate actions taken towards administrative duties and the email inquiries.

• Prioritization of files to minimize financial impact on the client.

• Handling and distributing cheques to various stakeholders.

• Investigate and resolve ad hoc projects and inquiries to provide excellent customer service. Retail Assistant Manager Sep `19 – June `21

Dollarama, Markham

• Retrieving and analyzing business group financial figures to compile the monthly consolidated forecast.

• Compiling a detailed variance analysis outlining the changes.

• Able to organize, plan and prioritize work with time constraints and strict deadlines.

• Coordinating and maintaining an inventory of related documentation and management.

• Performed account reconciliations assessing billing accuracy.

• Updated daily trackers and maintain internal systems

• Analyzed cash flows, transactions and profit and loss. Financial Advisor Jun `18 – Mar`19

LLOYDS Banking Group, Offshore

• Track and manage the Accounts Payables and Accounts Receivables.

• Evaluated financial performance by comparing and analyzing actual results with plans and forecasts.

• Guided the cost analysis process by establishing and enforcing policies and procedures.

• Responsible for drafting weekly and monthly reports per customer accounts.

• Checked customer accounts and proposed reconciliations when necessary.

• Provided customer-oriented recommendation and services using digital tools and experience.

• Worked in a customer service or call centre environment.

• Served as the first point of contact for general inquiries received through the organization’s main communication channels.

Contact this candidate