Customer Service Data Entry
Resume:
Eunice Osagie
Customer Care Representative
**** ****** ****, *** ***, Dallas, US, 75243
*************@*****.***
Call Center Representative with over 8 years of experience in delivering exceptional customer service and support across diverse sectors, including retail and technology. Skilled in handling high-volume inquiries, effectively resolving complex issues, and utilizing CRM tools to enhance customer satisfaction and operational efficiency. Committed to leveraging strong communication and collaboration skills to drive team success and enhance service quality.
Employment history
PRODUCT EXPERT
Gigcx Marketplace,
Feb 2025 - Jul 2025
Remote
CUSTOMER SUPPORT
SPECIALIST, Redstone Foods, Dec 2022 - Jan 2025
Dallas, Texas
DATA ENTRY
Samsung
Apr 2021 - Nov 2022
Remote
• Guided customers through PC navigation and product differentiation, demonstrating strong computer literacy and effective verbal communication.
•Enhanced resource accessibility by contributing to regular updates of the knowledge base, ensuring clear and updated customer information.
•Managed simultaneous customer interactions via phone and chat, showcasing the ability to handle inbound communications and multiple applications.
•Provided accurate product recommendations and upheld company policies to deliver reliable customer service.
•Resolved customer queries efficiently using CRM tools and internal resources, reinforcing trust and clarity in communication.
•Supported users in software navigation with clear, problem-solving communication to improve user satisfaction.
•Utilized dedicated toolkits to promptly resolve issues, contributing to overall service effectiveness.
•Assisted customers with order inquiries and provided prompt, clear responses to ensure high satisfaction.
•Coordinated with stock and logistics teams to support seamless order readiness and efficient shipment flow.
•Addressed complex product inquiries using effective communication techniques, maintaining a focus on customer needs.
•Enhanced order tracking with strong attention to detail and analytical evaluation, supporting operational efficiency.
•Utilized Excel for inventory reconciliation and collaborated with internal teams to resolve disputes rapidly.
•Fostered strong relationships through attentive and personalized service, reinforcing customer trust.
•Handled complex inquiries with composure and researched solutions to improve resolution efficiency.
•Initiated process improvements to refine order fulfillment, thereby enhancing metrics and service quality.
•Managed customer information to improve database accuracy and operational efficiency.
•Created and maintained spreadsheets for tracking data, ensuring organized and accessible records.
•Streamlined information retrieval by effectively digitizing data from paper sources, highlighting strong keyboarding skills.
•Operated office equipment to support seamless data entry and administrative functions in a remote setting.
•Implemented advanced data entry techniques to boost accuracy by 20% while consistently meeting deadlines.
TECH SUPPORT ADVOCATE - OFFICE 365/WINDOWS
SUPPORT
Tex-Expert(Microsoft)
Feb 2017 - Oct 2020
Lagos, Nigeria
CUSTOMER CARE REPRESENTATIVE.
Contec Global Infotech Ltd, Mar 2013 - Oct 2016
Lagos, Nigeria
• Completed remote tasks using Zendesk and Microsoft Office, showcasing proficiency with multiple software applications.
•Delivered advanced technical support for Office 365 and Windows installation issues, ensuring clear and timely resolutions.
•Managed escalated cases collaboratively with cross-functional teams to resolve complex technical challenges.
•Maintained customer satisfaction through professional, clear communication and prompt responses.
•Assisted with product updates and the rollout of new applications, keeping technical knowledge current.
•Conducted client interviews to capture essential details for accurate installation and troubleshooting recommendations.
•Utilized ERP and ticketing systems effectively to manage cases and communicate resolution timelines.
•Collaborated with international teams to resolve escalated issues, enhancing overall service quality.
•Contributed to the development of comprehensive troubleshooting guides, supporting continuous learning and service improvement.
•Addressed customer inquiries using Zendesk and phone communications, ensuring timely and accurate service delivery.
•Resolved issues swiftly to maintain high reliability and achieve one-call resolution when possible.
•Managed accounts with meticulous attention to detail, ensuring accurate service delivery and record-keeping.
•Handled 70+ daily customer calls, chats, and emails related to moving service bookings, order modifications, and scheduling.
•Processed and rebooked 100+ moving orders weekly, ensuring 98% on-time service completion.
•Resolved 90% of customer complaints within 24 hours, maintaining a customer satisfaction score above 95%.
•Coordinated with moving crews and dispatch teams to confirm service details and resolve logistical conflicts.
•Maintained accurate customer records in CRM, improving data reliability and follow-up efficiency by 25%.
•Guided users through troubleshooting protocols, enhancing product understanding and customer confidence.
•Analyzed recurring concerns to implement proactive support measures and reduce repeat inquiries.
•Collaborated with technical teams to resolve complex issues, leading to improved resolution times and customer trust.
CUSTOMER CARE REPRESENTATIVE,
JUMIA
Nov 2010 - Dec 2012
Lagos, Nigeria
PERSONAL ASSISTANT & CUSTOMER ENGAGEMENT
Wildflower PR & Coy Nov 2008 - Sep 2010
Lagos, Nigeria
SALES REP, Guinness Nig. PLC, Jun 2004 - Jun 2008
Lagos, Nigeria
Education
• Utilized comprehensive product knowledge and clear communication to provide tailored support experiences.
•Handled customer inquiries via phone, email, and chat, efficiently managing high-volume inbound communications.
•Processed orders and returns in compliance with service standards, ensuring operational efficiency and accuracy.
•Escalated unresolved issues appropriately and documented interactions meticulously using CRM software.
•Identified customer needs to recommend suitable products, contributing to enhanced satisfaction and potential sales growth.
•Mentored new team members on customer service protocols, fostering improved response times and resolution rates.
•Delivered personalized support to strengthen customer relationships and promote high retention metrics.
•Maintained detailed documentation of customer interactions to facilitate effective tracking and issue resolution.
•Boosted client satisfaction by engaging proactively on social media and direct communication channels.
•Resolved client inquiries promptly with accurate information, ensuring high levels of loyalty and satisfaction.
•Managed office communications and organized travel logistics, underpinning smooth operational support.
•Utilized Microsoft Word and Excel for efficient administrative support and scheduling, demonstrating solid PC proficiency.
•Managed client accounts effectively, surpassing sales targets by 12% and enhancing overall customer satisfaction.
•Developed strategic sales plans that boosted market share and drove significant revenue growth.
•Collaborated with cross-functional teams to refine product offerings and elevate customer engagement.
•Analyzed market trends to identify opportunities, leading to increased sales volume.
•Resolved customer issues promptly using CRM software, achieving a 20% improvement in client retention and strengthening long-term relationships.
Enugu State University, Enugu, Nigeria, Mar 2004 - Mar 2008
B.Sc, Public Administration
Skills
Customer Service
Communication
Inbound/Outbound Phone
Email Support
Chat Support
Team Collaboration
Time Management
Empathy
Listening
Marketing
Order Processing
Conflict Management
Technical Support
Microsoft Office
Office 365
Windows Support
Technical Troubleshooting
Data Entry
CRM Software
Sales
Zendesk
OMS
RAVE
SLACK
Languages
English
Igbo
Yoruba
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