Business Analyst Client Relations

Saurin Patel

Client Relations Manager / IT Business Analyst

Sugar Land, TX

(972) 591 - 3105 ****.*****@*****.***

Summary

Dynamic and results-oriented IT professional with over 10 years of experience as a Business Analyst and Client Relations Manager, specializing in stakeholder collaboration, technical analysis, and innovative problem-solving. Proven expertise in managing cross-functional teams, driving contract negotiations, and translating complex business requirements into technical solutions to achieve organizational objectives. Adept at leveraging technical tools and methodologies to enhance efficiency, ensure compliance, and deliver customer centric focused projects on time and within budget.

Core Competencies

Leadership & Management: Skilled in leading cross-functional teams, managing project timelines, and driving results in fast-paced environments. Ability to understand and communicate technical concepts along with proficiency in utilizing best practices for customer relationship management (CRM) and customer success tools.

Business Analysis: Strong expertise in gathering, analyzing, and documenting business requirements to ensure alignment with client needs and satisfaction while meeting organizational goal metrics.

Technical Proficiency: Advanced knowledge of SDLC methodologies (Agile, Waterfall), EDI transactions (834, 835, 837), healthcare systems (QNXT, HealthRules Payor), and database management (MS SQL Server).

Data Analytics & Reporting: Proficient in tools like Power BI, Excel, and JIRA to develop actionable insights and enhance data-driven decision-making to help maximize retention rate and analyze profit loss data for company goal

Contract Negotiation & Compliance: Skilled in negotiating contracts for maximum client retention and customer satisfaction rates, also ensuring adherence to Federal and State compliance standards (e.g., HIPAA).

Tools & Technologies: MS365 Suite, MS Excel, Power BI, MS SQL Server, AWS Cloud Server, VMware, HP ALM QC Testing Tool, SharePoint, Visio, JIRA.

Work Experience

Community Health Choice / Harris Health System - Houston, TX Network Analytics Manager / Client Relations Manager June 2023 – Current

Enhanced customer engagement and service delivery for Community Health Choice (non-profit, large scale Managed Care Organization) MCO value-based plans and Texas Medicaid by leveraging Power BI and advanced Excel reporting tools to analyze large datasets and identify actionable insights.

Successfully negotiated healthcare provider contracts, achieving cost savings and improved service quality with gap analysis in areas with lower metric outcomes. Boosted retention rates and client satisfaction survey percentages.

Collaborated with cross-functional teams to design and implement solutions to increase provider network, solving time and distance gaps, and maximizing retention rates. Ensuring compliance with Federal and State regulations. Axiom Systems Inc - Fredrick, MD

Business Analyst Team Lead / Client Relations Manager / Technical Account Manager Jan 2020 – June 2023

Led a team of business analysts in managing Electronic Data Interchange transactions (834, 835, 837) and ensured compliance with HIPAA standards by executing rigorous testing and validation protocols.

Streamlined communication between clients, stakeholders, and developers, reducing project delivery timelines.

Directed problem-solving initiatives that improved operational processes, client issue de-escalation, achieving an increase in workflow efficiency.

Software as a Service (SaaS) custom client configuration for Transend claims processing system, including onboarding training, and continued client support and troubleshooting for claims processing issues. Kern Family Health Care - Bakersfield, CA

Business Analyst / Client Relations Specialist

Aug 2019 – Jan 2020

Facilitated the seamless transition to the QNXT claims processing system by identifying key system gaps and collaborating with development teams to resolve critical data migration issues.

Delivered training sessions and user documentation, resulting in a 25% improvement in user satisfaction metrics. Maestro Health - Chicago, IL

Business Analyst – Technical Account Specialist

Dec 2017 – July 2019

Conducted comprehensive requirements gathering sessions to design tailored solutions, improving Electronic Data Interchange transaction processes and compliance by 30%.

Partnered with stakeholders to optimize operational workflows, reducing manual intervention in claims processing by 40%.

Care Centrix - Hartford, CT

Business System Analyst – Technical Account Specialist Oct 2014 – Nov 2017

Initiated stakeholder engagement initiatives to address business challenges, leading to a 10% reduction in system downtime through enhanced technical solutions.

Implemented innovative workflows that streamlined processes, reducing claims processing time by 15%. Technical Skills

Databases: SQL Server, AWS, Salesforce

Reporting Tools: Power BI, Tableau, MS Excel (Advanced)

Healthcare Systems: QNXT, HealthRules Payor, TransSend Claims Processsing

Development Tools: JIRA, Confluence, SharePoint, HP ALM QC Testing Tool, MS Modern Work, MS Teams, M365, SDLC Methodology (Agile, Waterfall)

Cloud Computing: AWS Cloud Server, Proprietary SaaS environments

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