Front Desk Patient Care

APRIL GLENN

Denver, CO 314-***-**** ********@*****.***

OBJECTIVE

Healthcare administration professional with expertise in office management, patient coordination, and insurance billing. Proven ability to streamline operations, support providers, and enhance patient care. Seeking a long-term role with growth opportunities in a healthcare organization. EXPERIENCE

Colorado Heart and Vascular

Front Desk / Office Manager 03/2025 - Present

Directed daily operations across four medical offices, overseeing staff, provider support, and patient care processes. Hired, trained, and managed a team of 9 front desk staff while implementing organizational systems that improved scheduling accuracy, billing efficiency, and office productivity.

Recruited, trained, and supervised 9 administrative staff; conducted performance evaluations and developed workflows that improved efficiency.

Managed schedules for 34 providers across 4 practice locations; coordinated hospital procedures, specialty appointments, and in-clinic visits.

Oversaw front desk operations, patient intake, medical records management, and insurance verification in compliance with HIPAA standards.

Handled billing and coding for self-pay patients; streamlined revenue cycle processes to improve payment turnaround and reduce outstanding balances.

Processed prescription refills and managed patient communications to support continuity of care.

Implemented new organizational systems that reduced administrative errors and improved scheduling and workflow consistency across all locations.

Creative Counseling Center

Office Manager/ Client Care Coordinator 09/2023 - 03/2025

Managed daily operations of a busy mental health practice, supporting 11 therapists while overseeing patient intake, provider scheduling, HR functions, and administrative workflows to ensure seamless practice operations and quality client care.

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Conducted patient screenings and scheduled therapy sessions, ensuring appropriate provider match and timely access to care.

Coordinated schedules for 11 therapists, balancing client needs, provider availability, and practice resources.

Administered HR functions including onboarding, payroll processing, staff records, and compliance with employment policies.

Supervised front desk operations, patient communications, medical records management, and insurance verification in accordance with HIPAA.

Implemented process improvements that increased scheduling efficiency and streamlined administrative workflows.

Served as the primary liaison between clients, therapists, and external partners, fostering a professional and supportive practice environment.

APRIA HEALTHCARE

Branch Coordinator – Oxygen & Respiratory Coordinator 01/2021 - 09/2023

Coordinated daily operations for a respiratory and durable medical equipment (DME) branch, supporting patients, providers, and respiratory therapists. Managed new accounts, insurance billing, prescription processing, and service scheduling to ensure compliance, safety, and patient satisfaction.

Set up and managed new patient accounts, verifying insurance eligibility, processing documentation, and ensuring accurate data entry.

Processed prescriptions as a Certified Pharmacy Technician, ensuring compliance with regulations and timely patient access to oxygen and respiratory supplies.

Billed equipment and services to insurance providers; monitored claims, resolved denials, and ensured accurate reimbursement.

Scheduled respiratory therapist visits for equipment set-up, maintenance, and functionality checks, ensuring continuity of care.

Troubleshot patient equipment issues, providing education and support to improve patient safety and satisfaction.

Acted as the main liaison between patients, providers, respiratory therapists, and insurance representatives to coordinate care and resolve issues. Maintained compliance with HIPAA, CMS, and DME regulations while supporting efficient branch operations.

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JEFFERSON COUNTY CLERK TO THE BOARD

Operations Coordinator 08/2017 – 04/2022

Managed licensing, compliance, and public records functions while supporting elected officials and multiple boards and commissions.

Processed liquor license applications in compliance with Colorado state statutes, ensuring accuracy and timely approvals.

Accepted and processed U.S. passport applications, verifying documentation and adherence to federal guidelines.

Moderated and recorded weekly County Commissioner hearings, as well as meetings for various boards and commissions.

Prepared agendas, published public notices, and maintained official transcripts in compliance with open meeting laws.

Coordinated with applicants, elected officials, and the public to facilitate transparent and efficient administrative processes.

Maintained accurate records and ensured accessibility of meeting documents in accordance with state open records requirements.

EDUCATION

Mc Kendree University

Bachelor in Business Administration

CERTIFICATIONS & PROFESSIONAL CREDENTIALS

Certified Pharmacy Technician (CPhT)- State of Colorado, Active

Certified Phlebotomist – State of Colorado, Active

Notary Public – State of Colorado, Active

Leadership & Affiliations

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President of Nu Gamma Lambda Sorority– Led chapter operations, coordinated events, managed membership, and implemented programs to support community engagement and professional development.

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