Program & Project Manager, Director of IT Applications, IT Manager
Resume:
John E. Hutchison Jr.
Parker, CO
************@*******.***
www.linkedin.com/in/johnhutchison1
SUMMARY: Dynamic senior-level enterprise Strategic IT Leader & Solutions / Process Consultant with extensive client-facing experience that includes Project, Program, PMO & enterprise Change Management, ERP / CRM / CMS Implementations, PMO Design, and long-term Digital Transformation and Value-Creation.
SPECIALTIES: Program / Project / PMO / PPM Management, enterprise IT Digital Technical Solutions (Infrastructure, Applications, Process, Security & Governance), ERP / CRM / COTS implementations / integrations, M&A Due Diligence & Data (Integrations / Migrations), Data Governance & KPIs, Digital Marketing, & enterprise Asset Management across multiple channels: Retail & PoS, Omnichannel / Transportation, Aviation, Cybersecurity, Municipal & State Government, Hospitality & Tourism, Cannabis Regulation, Legal / eDiscovery / CJIS, Home Construction, Mortgage / Title Insurance. ITIL-Certified (Foundations.v3 #GR750115404JH).
CORE COMPETENCIES:
Experienced & seasoned professional who demonstrates initiative by putting the Customer FIRST.
A pragmatic customer advocate who adds tangible value to the Organization.
Negotiates & delivers appropriate enterprise ERP/ IT Solutions with appropriate Processes and Governance.
Well-versed with Cloud & On-Prem. Program / Project & Change Management solutions.
Collaborates with and leads Resource teams, On / Off-Shore Dev. & 3rd Party Vendors.
SKILLS:
Assertive & pragmatic Leader; AGILE & Waterfall PMBOK-based / GTM Product implementations, AI-centric Project Management, enterprise Application integrations, Business Process Analysis & Management, JIRA, MS D365 F&O/CRM & GP, MS SharePoint, MS Azure / DevOps, SmartSheets, ORACLE, SAP, NETSUITE, Accela, SCADA, MAXIMO, EPICOR & INFOR PoS, COUPA TMS, ServiceNow, WORKDAY, Cherwell, SALESFORCE, FIGMA PLM, Tableau / Power BI, JD Edwards E1, Alfresco, AWS, ProCore, e2Open / Blue Yonder, Yardi, Primavera 6 & KPI Dashboard design.
PROFESSIONAL EXPERIENCE:
Vail Resorts, Inc.
Sr. Release & Project Manager / Digital Marketing Consultant - REMOTE
Feb. 2024 – Nov. 2024
Managed new Product initiatives & concurrent Digital Marketing / Mobile App solutions:
oNew Mobile App functionalities & new Product releases (3-week AGILE sprints via JIRA) for skiing & hospitality mobile app. (“EPIC PASS’) via Agile development & enterprise PLM (FIGMA).
oProduct & Software upgrades to resort-level B2C Resort PoS, PCI, MS D365, Retail & Guest Reservation applications / Security systems.
oFacilitated multiple Resort-level Web-Cam migrations.
oMigrated multiple Ski Resort Customer Databases resulting from recent M&A activities
Implemented & drove enterprise PLM / Software Release best practices (via Confluence) across multiple workstreams.
Implemented NETSUITE & MS 365 ERP functionality processes in 2 disparate business divisions.
Analyzed / redesigned / maintained internal NETSUITE Accounting & Business processes (Training, Budget, Scope, OCM & Analytics.
Allocated & managed team of 10-20+ Development resources (FE @ Vail Resorts & BE @ 3rd Party Dev. vendor) to successfully deliver IT / Digital Marketing / Analytics initiatives on time.
Christy Sports LLC
Sr. Program & PMO Manager / IT Product Strategist – Lakewood CO / Hybrid
Dec. 2021 – April 2023
Managed 6 Project Managers to deliver multiple strategic M&A, Retail, Tourism / Guest-centric & Supply Chain initiatives.
Transformed & managed PPM Portfolio (B2C platform – PoS, Transportation & Supply Chain) / (B2B - DCs); managed M&A (eCommerce) Customer / Vendor / SKU Data Lake migrations, Telephony & IT Infrastructure; enacted new Data KPIs & Governance.
Leveraged existing ERP (INFOR & SALESFORCE) & PoS functionalities; increased ERP-usage ROI across Modules (GL, AP / AR, & FA).
Performed M&A due diligence; Managed pre- & post-acquisition data integrations; Implemented all Branding and IT infrastructure at 3 new ‘brick & mortar’ locations.
Built / implemented scalable IT PMO w/ Intake Process & Governance, Guest-centric / Retail POS SKU Data Analytics, MS 365 & formal QA.
Acted as primary IT Liaison w/ C-level SteerCo(s) & Business Channel leadership.
Janus Henderson Investors Group, LLC
Sr. Project Manager - REMOTE
Sept. 2021 – Dec. 2021
Managed Scope, Budget, Data Lake / Database Construction, Migration & Schedule (via JIRA & Confluence) of Global enterprise Legal Contract Management System (CMS) implementation (approx. $1.9M budget).
Vetted & managed 2 Vendor (CMS) resources & co-produced Requirements & technical documentation to deliver a multi-phased, cost-effective cloud-based Data Repository.
Influenced enterprise Steering Committee resources and CMS Vendor to mitigate risk & ensure smooth transition to new enterprise CMS application & new change management processes.
Truckstop.com
Sr. IT Program Manager (M&A Division) - REMOTE
May 2021 to Aug 2021
Managed enterprise M&A Transportation Project Portfolio Mgmt. team; Performed due diligence & multiple Data Lake migrations (budget, schedule, & resource allocation) for multiple Supply Chain applications with database integrations (2-week AGILE sprints via JIRA).
Completed successful Infrastructure & Application end-of-life (EOL) activities via collaboration w/ DBAs, Product Managers, IT Development, Digital Marketing, Sales & CX resources. Mitigated Program’s risk.
Served as Program Liaison to C-Level stakeholders on Program’s Analytics, Release, Budgets & Status.
Builders FirstSource Inc.
Sr. Program Manager / PMO Consultant / IT Strategist – Greenwood Village CO / Hybrid
Mar. 2020 to Feb. 2021
Sr. Governance / ERP Implementation resource IT PMO & GTM initiatives (B2C & B2B).
Managed implementation of new Transportation Management System (TMS) w/ budget of $2.4M across 2 brands; Analyzed & managed all pre- & post-TMS Data & Telephony integrations.
Drove enterprise & departmental ROI w/ increased use of NETSUITE & SALESFORCE functionalities.
Analyzed & redesigned internal ERP GL Accounting processes (plus departmental OCM, Analytics, & Training).
Acted as Liaison w/ internal & external Supply Chain resources to deliver IT Infrastructure projects; Data-driven B2C & B2B solutions.
Implemented scalable enterprise IT Project Intake process & all new Data Governance; Drove new formalized QA / UAT best practices - including Risk Mitigation & Data-Warehouse & Data Lake-based Analytics.
Increased enterprise Transportation, Supply Chain & Retail process efficiencies by 20%.
Managed / mentored 5 junior-level Analyst resources.
Arrow Electronics
Sr. Global Logistics Systems Consultant – Englewood CO
Nov. 2019 to Feb. 2020
Senior-level consultative Supply Chain / Omnichannel / Finance / Acctg ERP & CRM Process resource.
Initiated & drove new Analytics-driven (B2C / B2B) Product SKU data migrations & improved pricing solutions (via JIRA).
Collaborated w/ C-level stakeholders to define Sales, Process, and KPI requirements; Managed internal resources to deliver OCM, Accounting & Business Process solutions.
Configured new Power BI Data dashboards & processes (via AGILE & JIRA) to deliver ROI-producing IT solutions.
Managed multiple internal Development, Operations & offshore IT resources.
MiTEK USA Inc.
Sr. Product Manager & IT Solutions Strategist – Greenwood Village CO / Hybrid
July 2019 to Sept. 2019
Consultative & proactive CRM / IT Implementation & Process resource.
Migrated new Homebuilder Client Data into appropriate Application solutions with new accounting solution(s) and KPIs; facilitated UX Training.
Delivered strategic, process & IT Marketing GTM solutions to stakeholders (C-Suite, Sales, etc.)
Acted as IT Project advocate w/ C-Level, Change Management & Operational resources.
URL Integration Inc.
Sr. Account Manager / Data Project Manager (State of IOWA / State of GEORGIA) – Denver CO / 50% Travel
May 2017 to December 2018
Consultative Data Integration resource for State of IOWA & GEORGIA Judicial Branch clients (CJIS data / eDiscovery).
Acted as customer advocate between Vendor & State Government Agency work-streams.
Generated billable Client sales within State Legislative, Judicial, Law Enforcement & Child Services Agency project pipelines.
Drove & coordinated NETSUITE ERP Implementation - GL Accounting process design, Network Architecture, & BI solutions based on Legislative edicts & Budgetary constraints.
Collaborated with State Legislature, C-Level, Agency IT resources & City/County/State LEOs to drive IT / Operational initiatives & Data analytic strategies on time, under-budget & in Legal compliance.
Managed / allocated necessary IT resources.
City & County of Denver / Denver International Airport
Sr. Management Consultant (Project Manager / Systems Analyst) – Denver CO
Jan. 2012 to Jan. 2017
Consultative PMO resource (ERP / COTS) & Liaison for IT / Accounting / Security / Governance for International Airport & Municipal Govt. client.
Implemented new Cannabis-based ORACLE Data / KPI Dashboard (3-week AGILE sprints) for Denver Mayor (M. Hancock).
Implemented enterprise version of M&S D365 F&O (ERP) & ServiceNow (ITSM tool) across multiple Agency Accounting & Fixed Asset Processes.
Cross-functionally led enterprise SCADA / MAXIMO Asset Mgmt. implementation of approx. 37K Asset IDs
Delivered Event Contingency, Perimeter Security & IT Cybersecurity projects (w/ U.S. DHS).
Implemented Airport Concourse Wi-Fi networks & PoS Systems, Closed-circuit TV Systems, ACCELA software implementation, AWS storage upgrades, eDiscovery COTS, Inmate (Jail) Records Mgmt. System; maintained Budgets > $8.5M cumulative
Managed & collaborated w/ C-level & Federal/State Government Sector & enterprise Vendors.
TIAA-Cref Inc.
Sr. Program Manager / Product Manager – Denver CO
Nov. 2010 to Dec. 2011
Consultative PPM resource for Financial Application initiatives (via IT PMO & JIRA-based tracking)
Produced Charters, SOWs, OCM plans, Scope(s) & MSAs, all enterprise Business Process workflows.
Negotiated Project Budgets w/ Director-level stakeholders; Mitigated Program Risk and maintained Release Management.
Trained users on multiple Client and internal Enterprise re-engineered processes.
Transformed strategic business needs into Functional & Technical successes.
Managed / mentored 6 junior-level Product Owner resources.
Panorama Consulting Group, LLC
Sr. ERP Lead / Enterprise IT Strategy Consultant – Englewood / Colorado Springs CO – 75% Travel
Dec. 2009 – Nov. 2010
Implemented & integrated D365 GP ERP for Non-Profit Client; integrated with MAXIMO & a proprietary CRM.
Documented enterprise Finance / Accounting processes against Client requirements.
Analyzed / redesigned / implemented ERP Accounting (GL, FA, AR/AP, Order to Cash, KPIs, etc) into business processes.
Mitigated Project OCM, Budget, Scope, Risks; Increased multiple Departmental efficiencies by 30%.
Built / managed Stakeholder relationships (C-level, Vendors, & offshore Dev. resources).
The IQ Business Group, LLC (TIAA-Cref Inc. / Bank Norwegian (NOBA Bank Group)
Sr. Management Consultant (Sr. Project Manager / Sr. Business Analyst) - Charlotte, NC & Oslo, Norway – 100% Travel
Jan. 2008 – Dec. 2009
Consultative Sr. ERP (SALESFORCE) / CRM / IT Program implementation resource for financial services clients.
Analyzed & implemented strategic ERP and digital application products / processes.
Worked w/ multiple work-streams to implement appropriate Process / IT / Analytics solutions.
Collaborated w/ Procurement / Purchasing personnel to win favorable Client contracts.
Built & managed relationships between C-Level, Vendors, stakeholders, & PMO resources.
US HOME Inc. / LENNAR CORP., LLC
ERP / CRM Program Manager / IT Solutions Analyst – Lone Tree CO - 50% Travel
May 2005 to Sept. 2007
Implemented / Integrated 2 cloud-based proprietary CRMs (Sales & Warranty) with JD Edwards E1 ERP for 61 disparate Divisions.
Documented, re-engineered & implemented new ERP / CRM F&O Acctg & Reporting processes (GL, Order to Cash, FA, AR/AP)
Implemented new Digital (CRM / Sales) business processes, & Product Support on a national level.
Managed & allocated 8 Business System Analysts on Project tasks.
LandAmerica Financial Group / Lawyers Title Inc.
Sr. CRM / ERP / IT Strategist & Project Manager – Greenwood Village CO - 25% Travel
April 2003 to March 2004
Program / Project Manager on Sales / Mortgage & Title Insurance CRM implementation / integration for 11 Branches.
Administered MS D365 ERP application; implemented new Acctg & Reporting best practices.
Increased Brand visibility / Policy Sales by 40%.
Established new product & OCM best practices, all Service-Level Metrics, & new Sales practices.
Managed & supervised staff of 11 System Analysts / SMEs.
EDUCATION:
B. A. Degree in Business Administration / Resort Management – Fort Lewis College Durango CO
INTERESTS:
Outdoor Sports, Travel, & junior Resource mentoring
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