Product Owner Business Analyst
Resume:
PEDRO R. SANTOR JR.
Unit C, **** Taylo St., cor. McKinley Pio del Pilar, Makati City PH
*****.********@*****.***
As a Product Owner, I work closely with stakeholders to understand their needs and prioritize features based on business objectives and value. I collaborate with design and solution teams to ensure alignment with the global solution and strategic goal. I also write clear acceptance criteria and lead backlog prioritization sessions within the SAFe framework. With over 10 years of experience in Business Analysis and Web Development, I have a strong foundation for understanding technical feasibility and user experience. I am a SAFe Agile Product Owner / Manager Certified. I am passionate about creating digital solutions that deliver value to customers and stakeholders. I am always looking for opportunities to enhance the product performance and quality through feedback and metrics. PROFESSIONAL EXPERIENCES:
Inchcape Digital
Product Owner
(Apr 2024 – July 2025)
PROJECT DEVELOPMENT AND DELIVERY
• Collaborate with the Product Managers to define and execute the strategy for E-commerce product rollouts to new markets and system enhancement requests.
• Daily support for product-related enquiries from Markets and internal DXP teams
• Managing product demos and trainings (internally, externally)
• Create Product Instructions to be used by the business (Confluence, Guidde video)
• Epics creation (as a result of Product Pre-Discovery done by PM, PO)
• Continuous Improvement ticket management
• Management of individual projects
• Worked closely with Stakeholders to understand their needs and importance to prioritize features based on business objectives and value
• Collaborated with design and solution teams for new products and features to ensure solution design is aligned with the global solution and strategic goals
• Aligned the business and delivery team's understanding of the product vision and mission by writing clear acceptance criteria
• Led backlog prioritization sessions with Stakeholders to ensure priority is identified and aligned on the program goals defined within the SAFe framework
• Identified opportunities of product enhancements by reviewing feedback and analyzing product performance metrics
Lead Business Analyst
(Apr 2023 – March 2024)
PROJECT DEVELOPMENT AND DELIVERY
• Work with regional Digital Delivery Leads, Solution Architects, and Product Owners to gather requirements, prototyping, architecting, and implementing/updating solutions.
• Actively participate in the discussions on deliverables, estimates and commitments and develop using latest technologies while following Agile methodologies (SAFe and SCRUM).
• Write and/or review functional and technical requirements specifications for the implementation.
• Managed the discovery session with market stakeholders/representatives to gather requirements and align the solution based on the business needs.
• Acted as the point of contact between business, product, and scrum team to ensure features are developed based on the approved objectives.
• Triaged and prioritized new feature request, production incident with Regional leads and Product Manager / Owner.
• Collaborated with the Product and Delivery Team to plan the upcoming Program Increment. Lead the Business Analyst Team
• Ensured adequate resources on the BA Team to complete the market and platform required tasks.
• Led daily and weekly catch-up session with different teams. Sr. Business Analyst
(January 2022 – March 2023)
• Involved in gathering and analyzing business requirements & creating a plan for long-term solutions
• Created JIRA Tickets and Confluence pages that contain functional requirements, proposed solutions, and technical references
• Collaborated with Product Owner and Development Team to prepare, discuss and plan the upcoming Program Increment.
• Facilitated the discussion of requirements across different teams such as Market Representatives, Product Owners, and Development Team to ensure alignment and clarity on the requirements.
• Collaborated with Junior Business Analyst on the projects handled and provided guide and best practices IDEMIA Philippines
Business Analyst - Specification Engineer
(September 2019 – November 2021)
• Analyze business needs by working with clients and developers to define and refine requirements
• Coordinates with the developers for enhancement requests specification
• Create and maintain thorough and accurate specifications document and release notes
• Execute functional and integration testing on web-based applications
• Report bugs and ensure issues are identified, tracked and resolved in a timely manner
• Coordinates with other team members for issues resolution
• Conduct Live Demo presentations
Baker & McKenzie Global Services Manila
IT Business Analyst
(Dec 2014 – September 2019)
Responsible for providing daily business analysis, functional and technical administration services to the to the Global IP Practice Group (shareholder), including the firm-based Global IP uy Support Centre (GIPSC), its clients, external agents and end users across all BM offices globally. PROJECT DEVELOPMENT AND DELIVERY
• Coordinates the development of test plans for major developments
• Responsible for application implementation, application support
• Supports testing for versioning user acceptance testing (UAT) activities as required.
• Assists in tracking various project activities from its inception to completion and monitor timeline
• Ensures business requirements are properly documented and understood by stakeholders
• Assists in the creation of project-related reports/documents as required by the client or the Technology Team leaders
• Creates and maintains Business Requirements (BR) documents, training materials and Change Enhancement Form (CEF)
• Creates / updates procedural and support documents such as Global Helpdesk User Manuals and Test Scripts
• Prepares and cascades Service Release documents to all user groups
• Assists with the delivery of training to all user groups
• Resolves issues based on priority and end to end impact BUSINESS SUPPORT DELIVERY
• Provides 2nd line application support, analyzing, identifying and escalating issues as appropriate
• Coordinates the testing of releases and fixes to Global IP applications
• Delivery of effective solutions for application-related issues
• Coordinates with the Global Help Desk in ensuring that all GIP related issues are addressed in a timely manner
• Creation and generation of ad hoc reports
• Analyzes and help define business requirements including new functionality and enhancements in coordination with Business Analysts
• Reviews reports and provide analysis
• Review incidents and recommends improvement in the process PROFESSIONAL AND ORGANIZATIONAL DEVELOPMENT
• Understands the professional development process and becomes actively involved by setting challenging goals and meeting them through continuous learning
• Seeks feedback from mentors and Technology leaders and actively applies feedback received to day-to-day work and strives to improve performance
• Coordinates with other team members for issues resolution
• Familiarity in Agile methodology that utilizes in software development. LEAN SIX SIGMA (LSS) Yellow belt Project Completed:
• Process Optimization Project: Global Intellectual Property Manager (GIPM) Mail Merge Optimization
• Automation Project: Password Reset Feature of GIPM System Willis Towers Watson
(21 May 2014 – 30 Oct 2014)
Compensation and Benefits Analyst - APAC
• Provides clerical work assistance in data validation, reports preparation, calculation and consolidation/ data entry, report generation and other related services.
• Receiving database of compensation survey raw data from analyst. Ensure to make back-up of the survey report (hard copy from file and soft copy from the network)
• Calculate raw data using analysis computation (ensure to follow the calculations methodology instruction) Validates survey data and compose error report then forwards to data analyst for checking EDUCATIONAL BACKGROUND:
Tertiary: Bicol University (2006-2010)
Bachelor of Science in Computer Science (2006-2010) Secondary: Polangui General Comprehensive High School (2002-2006) Achievers Awardee 2006
Elementary: Pintor Elementary School (1996-2002)
QUALIFICATIONS /TECHNICAL SKILLS:
-Knowledgeable in application such as:
• Knowledgeable in Microsoft Office Applications (Microsoft Office (Word, Excel, PowerPoint, Publisher), Microsoft Access Database, Microsoft Visio
• Familiar with Adobe Photoshop, Corel Draw, Maya Video Editor
• Tableau
-Have an experience in
• Visual Basic 6.0, SQL Database, HTML, Adobe Applications: Adobe Flash, Adobe Dreamweaver SEMINARS/TRAININGS ATTENDED:
• New Leader Training
• Lean Six Sigma Yellow Belt Certified
• Kepner Tregoe Project Management certified
• Agile Business Analysis certified
• Certification in Microsoft Office – Advance Applications CHARACTER REFERENCES:
Available upon request.
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