It Support Technician

Hany Isaac

Carmel, IN ***** C: 818-***-****

***.*********@*****.***

IT Support Technician. I have experience in technical systems management, hardware and software debugging, and application design. In addition, I have knowledge of diagnosing and resolving complex issues, enhancing system reliability and user satisfaction. Adept at defining system requirements and implementing robust security measures, ensuring seamless integration and compliance.

Experience:

NCR Corporation Carmel, IN

Field Service Technician II 10/2024 To Present

• Managed network faults and security, ensuring minimal downtime and seamless operations.

• Enhanced equipment reliability with regular maintenance, extending system longevity.

• Serviced self-checkout and POS systems, maintaining high operational standards.

• Executed customer installations and service calls promptly, improving client satisfaction.

• Installed and configured Cisco Switch and VR for major clients and conducted detailed diagnostics and repairs.

• Partnered with cross-functional teams to streamline POS system installations.

• Proactively identified and resolved potential system failures, extending equipment life and saving maintenance costs.

• Optimized client network configurations, significantly reducing latency and enhancing overall user experience.

• Conducted comprehensive system audits, identifying vulnerabilities and implementing strategic improvements to bolster security.

• Worked closely with project managers and engineers to coordinate timely service deliveries, ensuring client satisfaction and project success. Los Angeles Unified School District Los Angeles, CA IT Support Technician I 10/2023 to 08/2024

• Install and troubleshoot hardware, including PCs, Macs, Chromebooks, tablets, and Network Printers

• Troubleshoot Software issues, including Computing systems using Windows OS, Apple OS, iOS, Android, and Chrome

• Utilized an in-house Ticket Management System to document work performed.

• Implement security programs, enhancing data protection and compliance.

• Maintain technology inventory, ensuring accurate logging and secure disposal.

• Assist in setting up user account access for students and staff.

• Optimize network performance through proactive monitoring, achieving a reduction in downtime and ensuring seamless connectivity. Verifies and identifies CAT 5, CAT6 cable labeling.

• Conduct network audits and maintenance, ensuring compliance with security standards and minimizing potential vulnerabilities. Basic concepts of static web design, Network access, including wireless, 3G, and 4G

• Collaborate with the team to streamline IT processes, reducing ticket resolution.

• Lead critical incident response, resolving major outages and restoring services to minimize disruption and maintain productivity.

• Work closely with educators to integrate technology in classrooms, enhancing learning experiences and fostering digital literacy among students.

• Diagnoses and repairs basic technology-related problems throughout a campus, and contacts the Information Technology Division (ITD) regarding issues such as mobile computing, SIS/ISIS, local area networks, intrusion alarms, PA/Intercommunication systems, and telephone systems.

NCR Corporation Ventura County, CA

Field Service Technician II 4/2023 to 10/2023

• Managed network faults and security, ensuring minimal downtime and seamless operations.

• Enhanced equipment reliability with regular maintenance, extending system longevity.

• Serviced ATMs, self-checkout, and POS systems, maintaining high operational standards.

• Executed customer installations and service calls promptly, improving client satisfaction.

• Installed and configured Cisco Switch and VR for major clients and conducted detailed diagnostics and repairs.

• Partnered with cross-functional teams to streamline ATM and POS system installations.

• Proactively identified and resolved potential system failures, extending equipment life and saving maintenance costs.

• Optimized client network configurations, significantly reducing latency and enhancing overall user experience.

• Conducted comprehensive system audits, identifying vulnerabilities and implementing strategic improvements to bolster security.

• Worked closely with project managers and engineers to coordinate timely service deliveries, ensuring client satisfaction and project success. Fantazy Audio & Motorsport Inc Thousand Oaks, CA

Store Manager and Bookkeeping 08/2016 to 4/2023

• Configured and maintained computer networks, ensuring seamless store operations and customer transactions.

• Implemented security measures, safeguarding sensitive data and reducing breaches.

• Trained staff on software use, improving team productivity and reducing technical support requests. Mentored junior staff

• Provided technical support, resolving software issues promptly to minimize downtime.

• Assisted in preparing financial reports, ensuring accurate bookkeeping and financial compliance.

• Analyzed sales trends to optimize product placement, boosting high-margin item sales.

• Streamlined inventory management, reducing stock discrepancies and ensuring accurate product availability.

• Fostered strong vendor relationships, negotiating better terms and securing a cost reduction on key supplies.

• Introduced a customer loyalty program, increasing repeat business and enhancing customer satisfaction.

CCNA In Progress

Education: Thebes Academy Cairo, Egypt

Bachelor’s Degree: 2008

Bachelor of Science in Management Information Systems References: Available upon request

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