Customer Service Inventory Control

SUMMER D BUTLER

OBJECTIVE

TO OBTAIN A POSITION AS A CUSTOMER SERVICE REPRESENTATIVE IN THE

HOSPITALITY INDUSTRY, CALL CENTER SETTING, OR REMOTELY, PROVIDING A PROGRESSIVE ENTERPRISE WITH MY SKILLS AND DEDICATION TO ACHIEVE COMPANY AND PERSONAL GOALS.

PROFILE

HIGHLY COMPETENT, TENACIOUS, AND DRIVEN WITH OVER 12 YEARS IN CUSTOMER SERVICE, DELIVERING EXCEPTIONAL GUEST EXPERIENCES WITH PROVEN ABILITY TO WORK UNDER PRESSURE IN FAST PACED ENVIRONMENTS. MY ORGANIZATIONAL SKILLS COUPLED WITH MY PROBLEM SOLVING MINDSET ALLOWS ME TO RESOLVE ISSUES AND RELIABLY EXCEED MY TARGETS

2007-2008

TIKI JOES BAR & GRILL- HEAD BARTENDER/ SERVER

BAR INVENTORY CONTROL, AND ORDERING SUPPLIES, CREATING AND PLANNING EMPLOYEE SCHEDULES, ENFORCING QUALITY STANDARDS, MAINTAINING A POSITIVE AND FUN ATMOSPHERE FOR GUESTS, KEEPING WITH CURRENT DRINK TRENDS ETC.

2006-2007

HEAD BARTENDER-BEST WESTERN INN & SUITES -2006-2007 MAINTAINED CLEAN AND PROFESSIONAL HOTEL LOUNGE WITH ROOM SERVICES. AT INVENTORY CONTROL, EMPLOYEE SCHEDULING, EVENTS AND BANQUET COORDINATION

1999-2005

NIGHT AUDIT/HEAD BARTENDER- RAMADA INN / THREE OAKS RESTAURANT & VERANDA BAR. 1999-2005

HIRED ON AS NIGHT AUDITOR AND WAS TRANSFERRED TO RESTAURANT/ BAR WHERE I SERVED TABLES AND LEARNED ON THE JOB TO BARTEND. I ASSUMED HEAD BARTENDER POSITION WHEN MY SUPERVISOR LEFT . I LEARNED TO TRACK INVENTORY AND ORDER SUPPLIES AND TO MAINTAIN A SMOOTH RUNNING DEPARTMENT . I ALSO WORKED BANQUETS AND LARGE EVENTS COORDINATING WITH BANQUET TEAM AS NEEDED.

1999-2003 / MOTOR CLOTHES/ OFFICE ADMINISTRATION-GOE KAWASAKI & HARLEY -DAVIDSON.

979-***-****

cell

summerdarlene@

rocketmail.com

15066 Layden

Farms Ln

Forney, Tx 75126

HIRED FOR MOTOR-CLOTHES WHERE I LEARNED ALL OPERATIONS OF THAT DEPARTMENT INCLUDING ORDERING AND RECEIVING NEW MOTOR-CLOTHES AND MERCHANDISE. PRICING AND DISPLAYING ITEMS. COMPLETED ALL 38 TRAINING MODULES REQUIRED BY HARLEY DAVIDSON. PROMOTED TO BUSINESS OFFICE WHERE I LEARNED A/R & A/P, PAYROLL, INSURANCE CLAIMS FOR KAWASAKI. COORDINATED EVENTS LIKE TOY-RUNS, BIKE RALLY AND VARIOUS FUN RAISERS.

1997-1999

AGM- HAMPTON INN HOUSTON HOBBY AIRPORT

FRONT DESK OPERATIONS AND EMPLOYEE SCHEDULES, AR/AP, PAYROLL, ASSISTED IN ALL DEPARTMENTS AS NEEDED INCLUDING BREAKFAST BAR OPERATIONS AND SCHEDULING, HOUSEKEEPING DUTIES AS NEEDED.

1996-1997

CUSTOMER SERVICE REP-HAMPTON INN QUEBEC/DENVER, CO LEARNED ALL FRONT DESK OPERATIONS SUCH AS GUEST CHECK INS, SHUTTLE COORDINATIONS, GUEST RESERVATIONS AND CANCELLATIONS, SALES CALLS, INSURING 100% GUEST

SATISFACTION GUARANTEE.

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