Experience Manager Operations

JAMES KELLEY

*** ********* **** • Chapin, SC ****6

P: 803-***-**** • E: ********@*****.*** • LinkedIn

PRODUCTION / OPERATIONS DIRECTOR

Accomplished, hands-on operations leader with over 20 years of experience driving results and efficiency at Fortune 500 organizations across automotive, e-commerce, logistics, financial, and manufacturing sectors. Expert in assembling and growing high-performing teams, integrating automation, launching large-scale operations, and cultivating process improvements. Adept at managing cross-functional teams, multi-site facilities, large fleets, and budgets, always with a focus on frontline empowerment and customer satisfaction.

EDUCATION

MBA, University of Phoenix, Troy, MI

Bachelor’s Degree, Michigan State University, East Lansing, MI

KEY SKILLS

QS/ISO Lead Auditor

Supplier/Customer Quality Certifications

Kaizen/Lean Implementation

DOT Compliance

Automation Integration

Large-Scale Team Leadership (Up to 500+ associates)

Fleet Management (P&L for 100+ vehicles)

ERP/WMS Implementation (SAP, NetSuite)

Series 6 Licensed Investor

Operational Budgeting & Cost Control

PROFESSIONAL EXPERIENCE

Stier Supply Company

Logistics Operations Manager / Warehouse Manager

2022–Present

Manage 3 warehouses, distribution centers, and logistics for 40+ drivers across 40+ vehicles.

Oversee all receiving, transfers, and outbound deliveries for multiple sites.

Led process improvements, cost reduction initiatives, and team development.

Republic National Distributing Company

Transportation Manager

2017–2022

Oversaw fleet operations for 100+ CDL drivers and 100+ vehicles, with full P&L responsibility.

Managed purchasing, licensing, maintenance, and sale/retirement of fleet vehicles.

Developed and executed strategies improving delivery consistency and reducing costs.

Palmetto State Armory

Warehouse Production Manager

2015–2017

Led multi-shift warehouse, managing 100+ hourly employees, 3 supervisors, and support staff.

Oversaw order fulfillment for firearms/ammunition, designed and implemented automated shipping line—significantly reducing labor costs and improving output.

Amazon

Area Manager

2011–2014

Managed up to 500+ associates during peak seasons, covering picking, process flow, and shipping dock operations.

Led launch of new fulfillment center (CAE1), establishing efficient procedures and KPIs.

Supervised outbound dock operations, invoicing, and logistics.

JPMorgan Chase

Licensed Banker / Branch Manager

2010–2011

Directed branch operations, selling banking, investment, mortgage, and loan products.

Maintained Series 6 License; achieved and exceeded sales targets.

General Motors

Production Supervisor – Assembly / Paint / Body

2001–2010

Supervised up to 80 UAW employees in Body, Paint, and Trim Shops.

Participated in launch of two major truck lines (560 Kodiaks, 900 Silverado/Sierra).

Led GMS/Lean/Kaizen events focused on quality improvements and cost reductions.

Keykert USA

Supplier/Customer Quality Engineer

1999–2001

Managed PPAP, APQP, and supplier/customer quality processes.

Supported new product launches for Ford/Lincoln (Lincoln LS, Ford Escape, Mazda Tribute).

Implemented corrective and preventative actions for line quality.

Newcor Machine Tool and Gear

ISO/QS 9000 Coordinator

1994–1999

Designed and rolled out complete ISO/QS 9000 quality system.

Led internal and supplier audits; built tool room and TQM procedures.

ACCOMPLISHMENTS

Launched Amazon CAE1 Fulfillment Center and two GM vehicle lines

Supported supplier launches for two Ford vehicle lines

Reduced costs at Palmetto State Armory through automated shipping line

Led Kaizen events resulting in measurable cost reductions

Successfully implemented ISO/QS 9000 quality systems

Reduced delivery expenses by implementing performance metrics at Stier and RNDC

Opened new distribution centers and enabled seamless facility expansions

REFERENCES

Available upon request.

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