Project Manager

************@*****.***

SUMMARY

Dedicated and results-driven Certified Scrum Project Manager with over 10+ years of experience leading cross-functional teams in the financial, pharmaceutical, healthcare and medical device sectors. I have expertise in facilitating Agile ceremonies, coaching teams on Agile methodologies, and driving high-performance outcomes. I am skilled at removing impediments, fostering self-organization, and promoting continuous improvement.

I have demonstrated a track record of enhancing team performance through effective communication and stakeholder management. My proven ability to identify and eliminate obstacles encourages self-organization and fosters a culture of continuous improvement. As a strong communicator, I excel in stakeholder management, successfully enhancing team collaboration and project delivery. I am ready to leverage my skills to drive project success and optimize team dynamics.

SKILLS

Critical Thinking & Decision-Making

Expertise in project Management

Communication & Negotiation

Conflict Management

Expanding Focus and Alignment

Mastery of QA methodologies

Staff training and development

Change Management

Release Management

Energetic Work attitude

Analysis & Problem-Solving

Excellent Multi-Tasker

Strong Interpersonal Skills

EXPERIENCE

9/2024 – 09/2025 - Delivery Lead IT Program Manager

Bank of America

Essential Duties and Responsibilities

Responsible for end-to-end management and delivery of a material change for a project of high complexity across multiple departments across multiple business units.

Manage, lead and direct the work efforts of resources that may be functionally aligned as part of the project and/or organizationally aligned as direct reports

Responsible for the end-to-end integration of various work streams to deliver the intended project solution

Manage project scope, timeline and budget/expenses

Obtain and align resources to key project roles; establish clearly defined responsibilities and accountabilities

Oversight/manage/lead project execution, integration and implementation

Risk management and mitigation planning

Readiness / change adoption/stakeholder management

Quality assurance, ensure that all applicable change requirements are satisfied

Act as the primary point of contact and integration for the project

Act as a Program Manager if required on an interim basis

Ability to represent senior project stakeholders where required

Leading and managing multiple IT projects within a program, ensuring alignment with organizational goals and objectives.

Facilitate clear communication between stakeholders, project teams, and upper management to keep all parties informed of progress and any potential issues.

Coordinate project activities, ensuring resources are allocated effectively, timelines are adhered to, and deliverables meet quality standards.

Identify, analyze, and mitigate risks throughout the project lifecycle to minimize impact on project outcomes.

Develop and manage program budgets, tracking expenses, and justifying variances to maintain financial health throughout project execution.

Lead cross-functional teams, fostering collaboration and motivating team members to achieve high-performance results.

Establish and maintain program performance metrics, providing regular reports on progress, efficiency, and outcomes to stakeholders.

Identify opportunities for process optimization and implement best practices to enhance delivery efficiency and effectiveness.

Oversee change management processes, ensuring that all changes are properly documented, communicated, and integrated into the program.

Work closely with clients to gather requirements, manage expectations, and ensure satisfaction with the delivery of services and solutions.

Ensure all projects comply with organizational policies, standards, and governance frameworks. Effectively communicate team value and expertise in managing complex delivery projects within an organization.

I have a solid understanding of Agile principles, which I apply to foster a more adaptive and collaborative work environment. By incorporating Agile methodologies, I aim to improve team efficiency and responsiveness to change.

Key Responsibilities

Program Planning: Develop comprehensive program plans that outline the project scope, objectives, timelines, and resource requirements.

Execution Oversight: Monitor the execution of multiple projects within the program, ensuring they remain aligned with the overall objectives and deliverables.

Budget Management: Prepare and manage the program budget, ensuring financial resources are allocated appropriately and expenditures are tracked.

Risk Assessment: Identify potential risks and issues early, developing mitigation strategies to minimize impact on the program.

Stakeholder Communication: Facilitate regular communication with stakeholders, providing updates on progress, challenges, and changes to ensure transparency and engagement.

Team Leadership: Lead cross-functional teams, fostering collaboration and ensuring alignment towards shared goals. Provide guidance and support to team members.

Quality Assurance: Implement quality control processes and standards to ensure the deliverables meet the required specifications and standards.

Change Management: Manage change requests effectively, ensuring proper assessment, approval, and communication of changes to all stakeholders.

Performance Tracking: Monitor and report on key performance indicators (KPIs) for the program, assessing progress against strategic goals.

Vendor Coordination: Manage relationships with external vendors, ensuring that their deliverables meet quality standards and align with program objectives.

Project Manager Tools: JIRA, Smartsheet, Microsoft Project, Confluence, ServiceNow, Release Manager, Remedy, SharePoint, PPRT and CECE.

Scrum Master Responsibilities

Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives.

Collaborate with Product Owners to prioritize backlog items and ensure alignment with project goals.

Remove impediments and foster an environment of continuous improvement to optimize team productivity.

Coach team members on Agile principles and practices to promote self-organization and cross-functionality.

Track and report key Agile metrics such as velocity, burndown charts, and cycle time to stakeholders.

Act as a servant-leader, guiding the team through challenges and fostering a culture of transparency, collaboration, and accountability.

Collaborate with other Scrum Masters and Agile Coaches to share best practices and drive organizational agility.

Contribute to the refinement and evolution of Agile processes and frameworks to meet the needs of the organization.

01/2024-08/2024 - Project Manager

DSM Firmenich

Essential Duties and Responsibilities

Responsible for the integrated management of the full project lifecycle (from Idea Evaluation through launch, PMP phases 1-5), process improvement initiatives, cost saving projects, and/or new business development projects. You will develop and manage partnerships with internal and external stakeholders. You are responsible for creating and maintaining the project plan and schedule, owning the project budgets and spending, and ensuring that project objectives and milestones are met on time, within budget constraints and with appropriate quality. This position will manage manufacturing facilities construction projects in addition to technology transfer projects

Key Responsibilities

Key responsibilities include coordinating and managing release activities, ensuring adherence to change management processes, and minimizing disruption to services during change implementation.

Manage high scale projects that span 12-36 months

Manage projects in terms of money, time, escalating scope changes, resource needs, quality and information/communication.

Coach and develop junior project and portfolio managers

Manage customer requests, customer communications and ensure that project timelines and deliverables are met

Escalate risk to the leadership team and course correct as needed

Lead multi-discipline team members to execute the various deliverables of the project.

Generate project plans and ensure that the project deliverables and milestones are met.

Manage multiple projects or initiatives based on scope, complexity, and timelines (small to large scale projects).

Overseeing the process of implementing and managing changes in a company's IT environment.

Working closely with various teams to plan, schedule, and communicate changes effectively.

03/2023-12/2023 – Project Manager

American Regent

Deliverables

support all departments of the organization with regards to project planning and implementation by providing project management services where responsibilities include but are not limited to, scoping of project, resource requirements analysis, generate timelines and communicate with upper management to status of ongoing projects as required. These

responsibilities will include but are not limited to the planning, execution, monitoring, controlling and delivery of projects for all departments within American Regent. Facilitated Agile ceremonies, including sprint planning and retrospectives, to ensure efficient project deliverables.

Coached cross-functional teams on Agile best practices, fostering self-organization and collaboration.

Acted as a key liaison between stakeholders and development teams, promoting transparency and shared understanding.

Led initiatives to identify and remove project impediments, enhancing team productivity.

Encouraged continuous improvement processes, resulting in better alignment with organizational goals.

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Essential Duties and Responsibilities

Accountable for all facets of project management concerning Quality Assurance, Quality Control, and Manufacturing for drug products and substances across various countries.

Possess a clear understanding of the QA, QC and manufacturing process in the pharmaceutical industry.

Facilitate problem-solving and decision making with respect to project deliverables and meeting timelines.

Monitor project budgets to provide updates to the Executive Management Team with needed.

Provide input on project team member performance to aid the functional heads in employee performance evaluations.

Partner with IT to gather infrastructure and architectural requirements pertaining to relevant projects.

Manage all project and compliance related issues associated with their project.

Fully understand business cases including all internal and external factors which may derail the project and alert senior management of any potential pitfalls.

Communicate all pre-defined events to team members and other stakeholders according to communication plan. Monitor and communicate any changes in project scope, timeline and cost to all appropriate individuals.

Review IT Infrastructure vendor operations and outsourcing arrangements and collaborate with major service providers of IT Infrastructure.

Participate in the development and improvement of computerized systems to ensure quality and adherence to cGMPs.

Support and maintain Quality programs, policies, processes, procedures, and controls ensuring compliance with current Good Manufacturing Practices (cGMP) expectations and established agency. Perform any other task/duties as assigned by management. Manage and track all deliverables via Quality Management Systems are Smartsheet, SharpPoint, Veeva Vault, ETQ Reliance, LIMS, SAP, ERP, Master Control and Track Wise.

Quality Management System

Quality Agreements, Site Policies & Setup Sheets files on the shared drive

•Responsible for maintaining the databases for SOPs and Forms

•Responsible for maintaining the SOP manuals and ensuring these manuals are always up to date

•Responsible for batch record optimization. While this position is not responsible for the completion of batch records, they do have responsibility for ensuring that the batch record documents are optimized, consistent and managed effectively.

•Responsible for tracking and initiating periodic review of controlled QA documents (e.g. SOPs, forms, etc.)

•Responsible for the processing and tracking of controlled QA documents (e.g. SOPs, forms, etc.) from creation/revision through approval, distribution, filing and retention of current and historical documents

•Provide timely and accurate reports and assessments of problems or potential problems

Technical Writing Skills Application / Software

Impressive writing skills TrackWise, Master Control, LIMS

Strong research skills Veeva Vault, Master Control

Advanced editing skills MS Projects / MS Teams

Time management skills Smartsheet, Agile, Jira, Kanban,

Collaboration skills

Confluence, Release Manager, Remedy, CECE,

05/2022-03/2023 Project Manager

AbbVie Pharmaceuticals

Managed Agile projects, driving processes to achieve project goals and objectives.

Fostered a collaborative environment through effective facilitation of team meetings and stakeholder engagements.

Supported the Product Owner in maintaining the product backlog, ensuring alignment with business priorities.

Employed active listening and negotiation skills to enhance team dynamics and project outcomes.

Enhanced team efficiency and effectiveness through process improvements and coaching.In charge of documenting the agreed-upon regulatory strategy for the CMC change, managing the authoring, reviewing, and approving of the submission documents, and maintaining the timeline.

Work proficiently in document approval and archiving repository.

Work with regulatory operations in providing the appropriate documentation for the global roll-out of the CMC Variation.

Work proficiently in a document approval and archiving repository Ensure submission documents are submission-ready formatted.

Interfaces with Operations CMC Team and Quality Assurance

Contribute to a positive and motivating work environment that encourages mutual respect, innovation, and accountability at all levels.

Communicate to the Regulatory Affairs (RA) CMC Project Lead any questions or concerns for meeting the timelines.

Balance multiple priorities in a fast-paced, team-based environment and work independently when needed.

Manage and coordinate multiple projects to ensure they are completed on time and on budget.

Organize and plan project tasks and schedules.

Manage tasks in accordance with Project Management Institute (PMI) standards and those of the company.

Communicate project status to stakeholders and key project participants.

Stay aware of company goals and strategies to ensure projects align with business priorities.

Facilitate and encourage collaboration across departments to ensure projects are completed successfully.

Delegate work to team members based on skills and expertise.

Optimize project deliverables, schedule, and budgeting.

Work with proposal teams to develop cost estimates and project plans.

Create presentations and reports to communicate project status.

Keep the project team focused on the end goal.

09/2020 to 05/20/2022 Project Manager

Merck Sharp & Dohme Co. West Point, PA

Support quality management system team with QMS support coordinating documentation. Interacting with learning management systems; MyLearning and Quality Docs. MyLearning and Quality Docs.

Strong technical knowledge, skills and experience in project and documentation management

Excellent verbal and written communication skills as well as presentation skills Strongly developed cross-functional teamwork and collaboration skills

Experience in Microsoft tools such as Outlook, Word, Excel, PowerPoint, SharePoint, Teams and Project.

Experience with document editing in MS word (e.g. formatting, forms, styles, templates, etc.) Experience causally related to the development of Quality Standards and core requirements for Market Supply and / or Clinical Supply * Experience directly related to Quality Assurance, Quality Control, GMP regulations or pharmaceutical regulations * Knowledge of processing mapping and optimization.

Key collaborator working with site personnel and the Clinical Supply QMS Redesign Team to implement the new QMS. Tasks include project management, document review, technical editing, meeting coordination, training, onboarding, and administrative duties. Specific tasks may include:

Perform documentation review and technical editing to ensure consistency (e.g. language, formatting, etc.) within the Redesign Team and across the Clinical Supply network.

Serve as communication channel between global network site personnel

Assist with site metrics collection / reporting and sharing of success stories / achievements

Support development of the learning strategy for new and revised QMS topics, including access to LMS content and generation of reports, creation of training materials and communication of training requirements

Support project management activities, optimization of communication strategy and change management strategy.

Management of document lifecycle (new or existing documents) and review/approval workflows

Maintain electronic repository / communication mechanism (e.g. QMS SharePoint Site, Microsoft Teams)

Serve as a change agent helping the Clinical Supply QMS Redesign Team drive culture change. NOTE: The Clinical Supply Quality Management System (QMS) team is part of the larger Global Development Quality (GDQ) organization within Merck Research Laboratory (MRL) Quality Assurance and is responsible for the design, implementation and long-term

09/2020 to 05/2022 SOP Management Specialist, GDQ Learning & Documentation Merck Sharp & Dohme Co. West Point, PA

Participate in the comment review cycle, gap analysis and implementation of the Merck Quality Manual

Manage Regulatory Inspections

Develop / Approve Training Courses

Deliver Training

Review / Approve employee training requirements and Job Descriptions

Complete Training as required

Complete GMP Documentation

Review / Approve GMP Documentation

Author Standard Operating Procedures

Review / Approve Standard Operating Procedures

Track and Circulate Procedures for Periodic Review

Review Procedures for Commitments / Compliance

Review / Approve Implementation Plans

Review of Procedural Compliance to EU Requirements

Write, revise and review Standard Operating Procedures (SOP)

Document Management System Administration and Document lifecycle oversite.

Document revision support of formatting and processing SOP, Periodic Review,

Work Instructions, Job Aids and Forms

Train staff and assure training requirements are met and all records are up to date

01/2013 to 03/2017 Medical Device Recall Specialist

DePuy Synthes J&J - Remotely

Led cross-functional team discussions and meetings to address complex complaint investigations.

Facilitated communication and collaborative efforts across departments to streamline recall processes.

Utilized problem-solving skills to ensure compliance with regulatory requirements and successful resolution of issues.

Supported Quality Compliance initiatives through mentoring and training team members.

Class II and III medical devices are categories defined by the FDA based on their level of risk to patients and the required regulatory controls for their approval.

Experience with Class I, II Devices:

Regulatory Pathways: Manufacturers often find the 510(k) process to be less cumbersome than the more stringent approval process for Class III devices. However, demonstrating substantial equivalence can still be challenging, requiring extensive documentation and clinical data.

EDUCATION AND TRAINING

2005 Bachelor of Science: Life Science

Temple University Philadelphia, PA

ACCOMPLISHMENTS

Completed Lean Six Sigma and Rapid Improvement course.

Process Improvement Plan with Document Control to eliminate waste.

Ontime for all 2024 Periodic Review.

CERTIFICATIONS

Certified ScrumMaster (CSM), 2025

PMP Certification

Lean Six Sigma Green Certification

OSHA 10 Certification

SKILLS

Agile & Scrum Skills

Agile Facilitation and Coaching

Sprint Planning and Retrospective Facilitation Impediment Removal

Continuous Improvement Processes Stakeholder Management

Technical Awareness

Understanding of Banking & Pharmaceutical Quality Assurance Processes

Familiarity with Project Management Software (Gantt Charts, Microsoft Project & Smart-Sheet)

Soft Skills

Leadership and Team Building

Effective Communication and Negotiation Problem-Solving and Decision-Making

Adaptability and Emotional Intelligence

Organizational Skills

Time Management and Task Prioritization Coordination of Cross-Functional Teams

Resource Allocation and Project Scheduling

Technical Skills

Proficiency in IT Infrastructure Requirements Gathering Document Control and Revision Management

Quality Assurance and Compliance Processes in Banking & Pharmaceuticals.

VOLUNTEER

Volunteer Crisis Counselor - Remote

Communication Director – SDA Church – West Chester, Pa

Special Olympics Volunteer

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