Customer Service Representative
Resume:
Valerie Bell
Moundville, AL *****
***************@*****.***
Professional Summary
I am a graduate student in Associate Medical Billing and Coding and I am pursuing my bachelor's degree in Business Administration with a concentration in Human Resources. Throughout my career, I have developed a reputation for being a problem-solver and communicating effectively. I have a keen eye for details and the ability to work well under pressure. I have experience answering phones and setting appointments. I also have experience managing and leading teams, and coordinating tasks to ensure successful outcomes.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
UnitedHealth Group-Remote
August 2024 to June 2025
CSR - Customer Service Representative (Remote)
Smile Direct Club-Remote
January 2021 to July 2024
Worked from home answer and making calls, made and canceled appointments, process payments and assisted customers with complaints, and concerns.
Security Officer
Allied Universal-Vance, AL
March 2022 to December 2022
Check employees and guest in at MBUSI
Checked in and documented all delivery vehicles at MBUSI Monitored all activity on monitors at MBUSI
Data Entry Clerk (Remote)
Compass Medical-Remote
February 2014 to December 2020
made and cancelled appointments, enter patient medical information into their medical records, and maintain accurate personal patient information, answered and made calls to patients and insurance offices
Front Desk Representative
Pickens County Medical Center-Carrollton, AL
March 2018 to January 2020
greet patients, check patients in and out, make payment arrangements, address patients' concerns, answer and make phone calls, enter patient information into system Packer/Picker
ARD Logistics-Vance, AL
March 2016 to February 2018
Pick and pack auto parts
Line Worker/Supervisor
CADILLAC PLATING-Sterling Heights, MI
September 2003 to June 2012
Put auto parts on moving conveyor belt and was also line supervisor Packer/Picker
Merit Container-Sterling Heights, MI
May 2000 to June 2003
Picked and packed a variety of different bottles into boxes Education
Business Administration (Bachelor's degree)
Strayer University-Virginia-Virginia
July 2023 to Present
Associate Medical Billing and Coding (Associate Science Degree) Ultimate Medical Academy-Clearwater-Clearwater, FL December 2019 to June 2021
High school diploma
Hale County High School-Moundville, AL
August 1988 to May 1992
Some college
Skills
• Patient care
• Customer relationship management
• ICD-10
• Management
• Human resources
• English
• IT support
• Copywriting
• Typing
• Assembly
• Google Suite
• Guest services
• Bank Secrecy Act (4 years)
• Research
• Sales
• CPT Coding
• Writing skills
• Customer service (10+ years)
• Warehouse experience
• ICD Coding
• Relationship management
• Patient observation
• Interviewing
• Negotiation
• Conflict management
• Windows
• Analysis skills
• EMR systems
• Math
• Epic
• 5G (4 years)
• Patient interaction
• Hospitality
• Patient monitoring
• Manufacturing
• Shipping & Receiving
• Live chat (5 years)
• NextGen
• Account management
• Financial services
• Transcription
• ICD-9
• EHR systems
• ISO 9001
• Word processing
• Cash handling
• Proofreading
• Microsoft Office
• Grammar Experience
• Pallet jack
• Medical imaging
• Medical office experience
• Microsoft Excel (4 years)
• Microsoft Word
• Office management
• Laboratory experience
• 10 key typing
• Health information management (3 years)
• Teamwork
• Documentation review (4 years)
• Algebra
• Driving
• Basic math
• Recruiting (4 years)
• Computer literacy
• Order Picking
• Microsoft Powerpoint
• Client services (6 years)
• Continuous improvement (4 years)
• Medical terminology
• Product management
• Time management (4 years)
• Customer service
• Microsoft Outlook
• Leadership
• Medical coding
• Medical records
• Medical receptionist (2 years)
• Medical billing
• Cleaning Experience (10+ years)
• Social media strategy
• HIPAA
• Distributed control systems
• Social media management
• InBound and Outbound calls (4 years)
• Filing
• Drafting
• Computer skills
• Phone etiquette
• Clerical experience
• Attention to detail
• Organizational skills
• Medical Terminology
• Insurance verification
• Sales support
• Quality Inspection
• Warehouse management system
• Warm calling
• Supervising experience
• Computer operation
• Front desk
• Packaging
• Written communication
Languages
• English
Certifications and Licenses
Driver's License
Registered Pharmacy Technician
Additional Information
Registered Pharmacy Tech in Alabama
Contact this candidate