Data Entry Call Center

Bernadine Ramsey

**************@*****.*** {202-***-****} Washington, DC

Summary:

Detail-oriented Data Entry Specialist with 3+ years of experience in managing and inputting high volumes of data accurately and efficiently. Proficient in MS Excel, Google Sheets, and data management software

Key Skills:

•Microsoft Office

•Data Entry

•Typing Speed 50 wpm

•Excel and Google Sheets

•Accuracy & Attention to Detail

•Database Management

Education:

•Certification in IT Fundamentals, Byte Back, Washington, DC, 2021

•Customer/Hospitality Guest Service Certification, American Hospitality Hotel and Lodging Educational Institute, Washington, DC, 2019

•High school Diploma, Emerson High School, 1996

Professional Experience:

BLN $ Associates, Remote Jan 2024- Present

Data Entry

Assist with updating records after medical professionals complete intake.

Responsible for entering patient data into the medical software system.

Verify patient information to ensure accuracy of data entry.

Process orders for medical supplies and equipment.

AmerisourceBergen, Remote Jun 2023 – Dec 2023

Data Entry

•Entered patient information and medical orders into the medical software system by verifying patient-specific benefits for programs administered by contacting insurance companies.

•Checked and corrected data entries for accuracy

•Responded to inquiries regarding patient records and medical orders.

•Completed data entry tasks and filled out necessary forms to document patients' benefits coverage effectively.

•Ensuring timely and accurate communication with insurance companies to obtain relevant benefit information.

•Updated patient information in the medical database.

•Resolving any discrepancies or issues related to benefits coverage promptly and effectively.

•Efficiently managed data entry tasks, ensuring the timely and accurate input into electronic databases.

United Healthcare, Remote Jan 2022 – Jun 2023

Data Entry

•Enters data from digital or physical form submissions into the member health reward database, providing the provider's contact information for all patients of United Healthcare.

•Collaborate with healthcare professionals to clarify documentation and coding discrepancies.

•Consistently met or exceeded performance targets, receiving recognition for outstanding customer service and data accuracy.

•Adhere to the company’s policies and procedures for data entry and quality assurance.

•Review claims, ensuring accuracy in coding for medical billing and collections.

Cohere Health, Remote Feb 2021 – Dec 2021

Call Center Representative

•Handled 50 – 60 calls daily.

Provided prompt resolution on the first interaction with the caller, ensuring high customer satisfaction.

•Collected and gathered all necessary information for clinical review, maintaining meticulous diligence.

•Cross-trained in various other positions within the company to enhance versatility and contribute to team efficiency.

•Interacted with customers via inbound calls, outbound calls, data entry, emails, and other communication platforms, ensuring comprehensive support.

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