Executive Assistant Administrative

DENISE COLETT JENSEN

PO Box **** Cell: 928-***-****

Flagstaff, AZ 86003 Email: ******@*****.***

OBJECTIVE Administrative Assistant - Serve as primary point of contact for and liaison between management, personnel, clients, and vendors. Maintain excellent written and oral communications skills, problem resolution abilities, and a high level of confidentiality.

WORK

EXPERIENCE Northern Arizona University Flagstaff, AZ

Campus Health Services – Administrative Specialist, Sr.

* Maintain superior customer service skills. Screening telephone calls and visitors for two departments. Assisting caller or visitor in identifying a satisfactory appointment time. Directing caller or visitor to appropriate location. Entering new patient data into electronic health record. Collecting insurance information and entering into electronic health record. Assist patient/client with check-in processes and completing on-line paperwork. Taking phone messages and directing to appropriate provider in the electronic health record. Monitoring visit types in the Urgent Care Clinic to ensure appropriate. Collect and post payments. Train staff and oversee work processes for area. Liaison between CHS staff and Patient Services Manager. Backup for Patient Services Manager. Assist with scanning paperwork as needed. Assist co-workers with special projects or tasks that may arise. (2017- 2024)

Housing and Residence Life – Administrative Specialist, Sr.

* Supervise the operation and information dissemination through the main office reception area. Hire and train student support staff. Maintain through knowledge of detailed housing and university information. Provide general information concerning all aspects of Housing and Residence Life in response to inquiries by phone, walk-in, email, and mail. Clearly communicate complex housing information to students and d parents while maintaining a high level of customer service. Responsible for assuring a high level of service is being achieved by the department. Monitor processes and communications, note where deficiencies exist, recommend solutions. Disseminate information to office staff. Evaluate information and determine the need and method of relaying information to office staff. Serve as operations team member. Communicates with and support the efforts of member of the operations team/residence life staff. (2006- 2017)

the National Center for American Indian Enterprise Development Mesa, AZ

Executive Assistant to CEO/President

*The Executive Assistant reports directly to the President. The Executive Assistant maintains relationships internally with Executive Management Team and externally with Board of Directors and Regional Resource Council. The Executive Assistant interacts with stakeholders, vendors of service, and other individuals of the public. Maintain meeting timelines and documents minutes from Board and Board/Council meetings, communication with Board of Directors, Regional Resource Councils, and the Management Team. Develop and maintain relationships with local and national Indian community contacts; Research as assigned by President; Make all necessary travel arrangements for President; Perform administrative duties maintain filing system; other duties as assigned. (2005-2006)

MPSP – Associate Procurement Consultant

*Counseling with Native American business clients on becoming responsible bidders and successful contractors/suppliers to Federal, State, and Local Government Agencies. Perform initial counseling sessions to brief American Indian owned businesses about MPSP’s services and government bidding opportunities; Assist in registrations for CCR and Pro-Net and other vendor registration requirements; Assist with training workshops, outreach efforts, and similar activities for client companies; Attend small business conferences, seminars, workshops, etc. as required; Assist in obtaining required specifications, plans, etc; Assist periodically with preparing reports and other related duties as assigned. (2001-2005)

Administrative & Information Specialist/Receptionist

*Assists in establishing and maintaining client information on the MBDA reporting system, preparation of financial and procurement proposals. Use the IBM PC and related hardware, including a printer, modem, Office 98 which includes WORD, EXCEL, ACCESS, and some knowledge of the internet. Perform general clerical duties, (1999-2001)

Los Arcos Healthcare Center Flagstaff, AZ

Payroll Assistant

*Perform general clerical duties with data input; process the payroll electronically through the computer; made the deposits and kept manual calculation of PTO. (1997-1999)

Native Americans for Community Action Flagstaff, AZ

AmeriCorps Volunteer – Adult Education Tutor

*Admits tests of the new students and give them totals and hand out the necessary materials,

Perform general clerical duties, Corrections and hand students their books back. (1998-1999)

Sears Flagstaff, AZ

Sales Associate

*Duties included: work with customers, size clothes rack, markdown the merchandise, unloaded the merchandise, worked cash register, and cleaned up certain departments, straighten and got change for the registers. (1996-1998)

Parents Anonymous Winslow, AZ

AmeriCorps Volunteer – Peer Advisor

*Worked with Jr. High students with a certified counselor in boys and girls group counseling session; worked with High School teen mothers’ group; evening sessions with a group of teens and their parents; also did general clerical duties. (1996-1997)

Institute for Tribal Environmental Professionals Flagstaff, AZ

Program Aide

*Performed general clerical duties with data input; helped setting up Air Quality

Workshop in-State and Out of State; also made travel arrangements for participants. Computer Experience Gateway 2000 programs, and Macintosh programs. (1994-1996)

Affiliation of Arizona Indian Centers, Inc. Winslow, AZ

Office Receptionist/Clerk-Typist

*Performed general clerical duties and monitored the progress of the adult education students,

Computer programs that I have worked with, the IBM PS/1, LOTUS 1-2-3, Windows,

Micro works. (1993)

EDUCATION NORTHERN ARIZONA UNIVERSITY Flagstaff, AZ

Some Business Courses

ARIZONA SCHOOL of MASSAGE THERAPY Tempe, AZ

Professional Massage Therapy Program, October 2004

MESA COMMUNITY COLLEGE Mesa, AZ

Business Courses, August 2002

PAGE HIGH SCHOOL Page, AZ

General Requirements, May 1989

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