Human Resources Talent Acquisition

Jessica Harger

Royal Oak, MI ***** ******.*******@*****.*** 513-***-****

Professional Summary

Experienced Human Resources and Administrative Professional with over a decade of proven success in office management, employee relations, talent acquisition, and operational leadership. Adept at building efficient systems, leading cross-functional teams, and driving organizational improvements. Recognized for commitment to service and excellence in employee support, compliance, and communication. Professional Experience

Human Resources Manager

Nirvana Center Dispensaries - Center Line, MI July 2023 - Present

* Designed and enforced HR policies, procedures, and programs to ensure legal compliance and operational efficiency

* Oversaw full-cycle recruitment, onboarding, and employee lifecycle processes

* Led performance management initiatives to enhance engagement and track growth

* Conducted training on DEI, harassment prevention, and communication skills

* Handled internal investigations and conflict resolution, mitigating legal risk

* Advised leadership on workforce planning and compensation strategy

* Implemented employee recognition programs to improve morale Business Office Coordinator

Private Office - Lebanon, OH June 2017 - March 2022

* Directed day-to-day office operations, scheduling, and vendor coordination

* Streamlined document management through digital systems, reducing costs

* Assisted with hiring, onboarding, and training of new staff

* Delivered top-tier customer service, managing high call and email volumes

* Coordinated logistics for company events, including travel and accommodations

* Trained team members on best practices for service and communication Office Manager

Wayne Dalton Garage Doors - Cincinnati, OH February 2012 - June 2017

* Supervised office operations, improving filing systems and meeting coordination

* Supported HR tasks including recruitment and employee records compliance

* Led administrative staff and implemented workflow efficiencies

* Introduced collaborative tools to enhance cross-department communication Jessica Harger

Royal Oak, MI 48067 ******.*******@*****.*** 513-***-****

* Scheduled and facilitated team meetings, promoting interdepartmental cohesion Education

Associate of Business Administration

Miami-Jacobs Career College - Sharonville, OH April 2012 Certifications

* Professional in Human Resources (PHR)

* Dedication to Service Award - The Overhead Corp (2016) Key Skills

HR & Leadership

* Talent Acquisition

* Employee Relations

* Training & Development

* HRIS

* Compensation Planning

* Policy Development

* Conflict Resolution

* OSHA Compliance

* FMLA/ADA

* Performance Management

* Employee Retention

Administrative & Operations

* Office Management

* Executive Support

* Calendar & Travel Coordination

* Filing & Documentation

* Event Planning

* Data Entry

* Expense Management

* Proofreading

Technical Tools

Jessica Harger

Royal Oak, MI 48067 ******.*******@*****.*** 513-***-****

* ADP

* QuickBooks

* Microsoft Office Suite

* Google Workspace

* HubSpot

* DocuSign

* ATS

* CRM Software

* ERP Systems

* Canva

* Adobe Acrobat

Communication & Service

* Customer Service

* Interpersonal Skills

* Multi-line Phone Systems

* Client Relations

* Vendor Management

* Team Leadership

* Negotiation

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