Customer Service Machine Learning

PROFESSIONAL SUMMARY

Results-driven Computer Science graduate with expertise in UX design, machine

learning, data annotation, and customer service. Skilled in problem-solving, communication, and delivering impactful solutions to enhance customer satisfaction and operational efficiency. Proven ability to contribute to organizational success through innovative and user-focused approaches. *********.*********@*****.***

CONTACT

WORK HISTORY

Wema Bank PLC Product Positioning Analyst / Segment Manager Lagos, Nigeria May, 2024 –till Date

• Built and nurtured relationships with SME and corporate clients, understanding their operational needs and positioning digital banking solutions to match.

• Collaborated with the engagement team to design and implement client engagement campaigns that increased transaction volumes by over 200% in the targeted segment.

• Exceeded client acquisition target by 160% in H1 2025 through strategic outreach and personalized solution pitches.

• Utilized CRM tools and analytics dashboards to track pipeline progress, measure campaign performance, and optimize conversion rates.

• Monitor key performance metrics and recommend data-driven improvements for product growth.

Data and Artificial Intelligence Tech Data Annotator (NYSC) Lagos, Nigeria Feb, 2023 – Feb, 2024

• Accurately labeled data for machine learning projects, including images, text, and videos.

• Collaborated with AI teams to define data requirements and ensure consistency.

• Conducted quality assurance checks to maintain high dataset standards. Syntax Imagination Technologies Product Design Intern Ogun, Nigeria March, 2021 – August, 2021

• Assisted in user research and created designs based on user-centric methodologies.

• Developed wireframes and prototypes to support product development.

• Collaborated with multidisciplinary teams to ensure cohesive design strategies. EDUCATION

Bells University of Technology,

Ogun State August 2022

Bachelor of Technology in Computer

Science.

CORE COMPETENCIES

• User Experience (UX) Design: Research, wireframing, and user-centric interface development.

• Machine Learning & Data Annotation: Dataset preparation and annotation for AI applications.

• Graphics Design & Product Design: Proficient in Canva, Corel Draw and Figma.

• Customer Service: Expertise in handling and resolving customer complaints effectively.

• Project Support: Coordination with cross-functional teams to ensure project success.

EMMANUEL AKINWANDE

Machine learning Artificial Intelligence Product (UI/UX) Designer Customer Experience

+234-806-***-****

Lagos, Nigeria

www.linkedin.com/in/emm

anuel-akinwande-

37531a210

TECHNICAL SKILLS

• Design Tools: Canva, Corel Draw,

Figma.

• Productivity Tools: Microsoft Office

Suite (Word, Excel, PowerPoint).

• AI Tools: Computer Vision

Annotation Tool (CVAT).

• Customer Service Platforms:

Freshdesk (CRM).

• Email Marketing Platforms:

Moengage, Netcore, Seginvo.

PORTFOLIOS

• https://21dsgns.vzy.io/

• https://www.behance.net

/akinwanoluwato2

ACHIEVEMENTS & INTERESTS

• Designed user-friendly prototypes that improved customer engagement during internship roles.

• Passionate about leveraging AI and design to solve real-world challenges. CERTIFICATIONS

• Microsoft Technology Associate:

Software Development

Fundamentals (2022).

• Alison Certificate in Graphics

Design (2022).

• Member, Computer Professionals

Registration Council of Nigeria

(2022).

• Content Creation [Piston and

Fusion Business Academy, Ikeja,

Lagos].

• Feelings for Professional (2024).

Contact this candidate