Administrative Assistant Support Specialist
Resume:
Classification: Internal
ANN MARGARET DELA CRUZ
SEN I O R A D M I N I S T R A T I V E A S S I S T A N T & H U M A N R E S O U R C E CONTACT
***.*********@*****.***
Doha, Qatar
www.linkedin.com/in/ann-
margaret-dela-cruz-53126079
CAREER SUMMARY
Experienced Professional that provides comprehensive administrative support to senior managers with Detailed background in Human Resource and Administrative affairs, including experience in employee recruitment and retention, staff development, benefits and compensation, HR records management, HR policy development, and legal compliance. Developed teambuilding programs, and writing personnel manuals, corporate policies, job descriptions, and management reports.
EDUCATION
Bachelor’s in Business
Administration - Major in
Operations Management
Colegio de San Juan De Letran
2012
PROFESSIONAL EXPERIENCE
Senior Administrative Assistant
QatarEnergy LNG, Doha, Qatar 2023 – present
Supplied Employee to QatarEnergy LNG by McDermott Middle East for the role of Administrative Assistant/Technical Assistant involves spearheading administrative and HR processes, ensuring smooth operational flow specifically with Training Related Matters across QatarEnergy LNG COMP 1 Project.
• Collaborated with McDermott as the main contractor to ensure project milestone were met.
• Facilitate effective communication and coordination between teams for project success.
• Focal person in coordination of trainings for project.
• Supported in setting up TSF and QFAB offices.
• Handles and coordinate with contractors about their photographic permits for onshore and offshore.
• Coordinate with employees for their onshore and offshore passes and documents.
• Handles and facilitates Secondees Offshore medical requirements.
• Handles and coordinate training Gate Passes (QE LNG and QE)
• Request for DaWinci Codes for employees.
• Support Senior Managers and executives with daily clerical tasks.
• Arrangement of RLIC and Offshore Passes for CWO and CTR, Offshore Medical for Secondees and CWO.
• Schedule and appointments and update calendar.
• Create templates as required in the project.
• Interface Agreement- Transmittals, Registers, Distribution (with CTR and Other Projects)
• Handles Minutes of the Meeting- External Interface Weekly Meeting
• TEMPO Admin and Documentation Support
• Create AAR (Application Access Request) relevant to Interface Team
• Updating of IA Workflow Communication Matrix (Ongoing Project)
• Coordination with CTR and Other Projects on concerns regarding IQs and LAS
• Focal Person for all training request coordination with QE LNG Training Team, PTW Team and QE Training Team (Mesaimeer and RLIC)
TECHNICAL SKILLS
Foxit
TEMPO
PIMS
DocuSign
SharePoint
Workflow
Microsoft Office (Word, Excel,
PowerPoint, Visio, Access, Outlook)
HRIS Applications
Recruitment Platforms (LinkedIn,
Naukri gulf, Bayt, etc.)
ABILITIES
HR Policies and Procedures
Recruitment
Employee Relations
Research Analysis
Performance Appraisal
Human Resource Information System
(HRIS)
Classification: Internal
PROJECTS
NFPS Venture Project COMP 1
QatarEnergy LNG
2023
QNFS- Trags QatarEnergy
Project
2022
FIFA World Cup Qatar- 2022
The Look Company
2022
Strategic Management Plan –
Family Business (Cremation and
Burial Services and Parlor
2012
Feasibility Study for Small Scale
Business (Pastry Shop)
2011
ABILITIES
Organization of Master Files
HR Policies and Procedures
Performance Management
Staff Recruitment and Retentions
Orientation and Onboarding
Technical Documentations
Interface Management
Site Administrator
Trags: Trading and Agency Services, Doha, Qatar 2023 –2023 Handles Qatar Energy Project sites, part of the timekeeping and issuance of Meal Coupon and coordination with the corresponding focal contacts for various department and sites. Collaborated with McDermott as the main contractor to ensure project milestone were met.
• Handling Meal Coupon Issuance and purchase for all various sites of the project
• Handling monthly timesheet and monthly collection of SES from Qatar Energy
• Monitoring of Medical and Training expiration of all Offshore and Onshore employees.
• Updating the oracle system for the monthly attendance for payroll of all employees under Qatar energy Project
• Updating the SES Records for tracking o invoice for Finance.
• Point of contact of Focal Point in QE, for DaWinci bookings and transport coordination with the corresponding department.
HR & Administrative Assistant
The Look Company, Doha, Qatar 2022 –2023
Facilitates the issuance and delegation of Hospitality Tickets for FIFA 2022. Been part of the hiring process and outsourcing accommodation of the employees for FIFA and point of contact for all administrative and accommodation concerns.
• Handling office tasks such as filing, generating reports and presentations, and setting up for meetings.
• Making Travel Arrangements, such as booking flights, cars, travel insurance, and making hotel and restaurant reservations.
• Process and contacting Embassy for visa applications for International Travels (EU Countries, USA and other that requires visa for employees who are travelling for work)
• Oversees the attendance using Bio Time System and Employees database (NetSuite)
• Maintaining both hard and digital copies of employees’ records (201 File)
• Handling the Onboarding for the newly hired employees
• Scheduling meetings and appointments
• Taking notes and minutes in meetings
• Being a point of contact for a range of staff and external stakeholders who will be assigned accordingly.
• Assist & monitor the Accommodation related requests/concerns and improvements.
• Assist & monitor Office concerns/requests/maintenance and improvements.
• Assist with all internal and external HR-related inquiries or requests.
• Assist with the recruitment process.
• Schedule meetings, interviews, and HR events and maintain agencies.
• Assist in the completion of timesheets and monitoring of agencies.
• Produce and submit reports on general HR activities. HR & Administrative Officer
1004 Mart General Trading, Dubai, UAE 2016 –2019 Recruits for the company required staffs and process the visa and onboarding of the staffs. Been part of the last project of the company for staff recruitment for the newly open Retail Shop in the Greens (Café, Cosmetics and Grocery), Dubai, guiding the startup and management of a full spectrum of HR operations, systems, and programs. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training, and incentive programs. Resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews.
• General office administration and preparing the month HR reports, manpower status and sending updates to top management.
• Coordinate department meetings, helping in recruitment, maintaining HR documents.
• Counseling managers and making recommendations regarding staff performance and hiring of employees throughout the year.
• Maintaining records, leave statistics, attendance register and maintained all communication using Microsoft Office tools and manual filling.
• Understanding the company policies and ensuring 100% compliance during audits
• Drafts company policies and update the company files. Classification: Internal
HR & Administrative Officer
Maybury Fresh Food Store, Dubai, UAE 2014 –2016
Fulfill a broad range of HR functions, including recruiting and arranging employees training for HACCP, administering benefits, overseeing disciplinary action, and managing HR records, and performed exit interviews.
• Ensure quality service and performance standards are being met.
• Implementation, documentation, and maintenance of HACCP and its procedures in the HACCP system. Formulate, document, and maintain quality control standards and ongoing quality control objectives.
• Create a document and implement inspection criteria and procedures.
• Handle employees’ data reports and analyzing all data.
• Provides payroll information by collecting time and attendance records Maintained employees’ information and updating employment status data.
• Deal with employee requests regarding human resources issues, rules, and regulations.
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
• Check the entire visa for the renewal process and other documents need.
• Monthly completion of salary slips for all staff including vacation, leave and end of service.
• Register Imported Goods from EU countries to Dubai Municipality portal.
• Monitors evaluate production and processing procedures.
• Liaise with the Human Resources Department and others as appropriate to develop an effective compliance training program, including appropriate introductory training for new employees as well as on-going training for all employees and managers. In-charge of implementation, and training to achieve quality and standards for the Company. Affiliation Assistant Marketing
Sodexo Benefit and Rewards, Makati, Philippines 2013 –2014 Work as a part of the team to ensure the smooth follow of merchant reimbursement and ensure the customer satisfaction with the use of the voucher in all the affiliated merchants.
• Maintained the merchant date base.
• Collaborating with the Affiliation Officer for the training and orientation of newly acquire merchants.
Customer Support Specialist
Gakken Philippines Inc., Manila, Philippines 2012 –2013 Work as a part of the sales teams, that ensures full customer satisfaction by visiting the clients every month to ensure all the concern are being address by the appropriate teams.
• Reviewed and visited almost all the clients in Metro Manila, South Luzon and 10% of North Luzon.
• Reconciliation assignment for all the areas mention has been 100% completed in the given time frame.
• Notified the management for all the reconciled accounts and deliver the 90% of the customers concern with regards to the services required for the machines. CERTIFICATES
Diploma for Caregiver
Filipino Institute, Doha Qatar
2022
Certified Human Resource
Management
Learners Point Training Institute,
Dubai UAE
2017
Contact this candidate