Operations Manager Supply Chain

Personal Details

Name: Silas Mbavarira

Address: Kaguvi Training Centre, P Bag 9006, Gweru

Phone: +263*********

Email: ***************@*****.***

Professional Summary

Experienced and dedicated Canteen/Catering Manager with over twenty (22) years of experience in managing food services, supervising staff, and ensuring high standards of hygiene, safety, and customer satisfaction. Adept at menu planning, inventory management, budgeting, and implementing efficient operational procedures. Committed to delivering excellent service and fostering a positive team environment.

Skills

- Food Service Management

- Menu Planning & Development

- Staff Supervision & Training

- Inventory & Supply Chain Management

- Budgeting & Cost Control

- Health & Safety Compliance

- Customer Service Excellence

- Event Planning & Catering

- Waste Management & Sustainability

Professional Experience

Canteen Manager

TIM Motel — Gweru, Zimbabwe

Apri 2003– January 2009

Kaguvi Youth Training Centre

January 2009 to date

- Oversee daily operations of the catering services, serving an average of 400 customers

daily.

- Develop menus that balance nutritional value, customer preferences, and cost efficiency.

- Supervise and train a team of 25 staff members, including cooks, servers, and cleaning

personnel.

-Manage procurement, inventory, and supplier relationships to ensure timely delivery of quality ingredients.

-Monitor and maintain compliance with health, safety, and hygiene regulations.

- Prepare budgets, monitor expenses, and implement cost-saving measures to improve

profitability.

- Coordinate catering for events, meetings, and special functions, ensuring high standards of

service.

- Implement customer feedback systems to improve service quality.

- Conduct regular staff meetings and performance reviews.

Assistant Canteen Manager

TIM Motel – Gweru, Zimbabwe

December 2008

- Assisted in daily operational management of the canteen and catering services.

- Managed staff schedules, inventory, and procurement processes.

- Supported menu planning and dietary accommodations.

- Ensured compliance with health and safety standards.

- Handled customer inquiries and complaints to ensure satisfaction.

Key Achievements

- Lead staff training sessions on hygiene and safety protocols.

Education

Diploma in Hotel Operations

British College of Professional Management, London, United Kingdom

December 2007

National Foundation Certificate

Kaguvi Training Centre

December 2001

Small Business Management

Kaguvi Training Centre

January 2002

REFEREES

The manager Tim motel

Mr M .Gotore,,077*******

The principal kaguvi training centre

Mr p ndoro. 077*******

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