Customer Service Patient Care

TARA

JONES

*****************@*****.*** 810-***-****

Port Huron, MI 48049

PROFESSIONAL SUMMARY

Dedicated and compassionate Certified Nursing Assistant with 14 years of experience providing patient care in a fast-paced healthcare environment. Skilled at supporting other medical staff, assisting patients with daily living activities, and ensuring a safe, comfortable atmosphere. Recently transitioned into hospitality, gaining 2 years of experience as a bartender, brining strong customer service skills, multitasking ability, and a personable approach.

SKILLS

• Compassionate patient assistance Understanding of HIPAA compliance requirements

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• Hands-on patient support • Strong multitasking

• Customer service • Team player attitude

• Highly reliable • Patience and tolerance

WORK HISTORY

07/2011 - Current

Certified Nursing Assistant Marwood Nursing and Rehab - Port Huron, MI

• Assist patients with hygiene needs, feeding, and mobility.

• Monitored vital signs and reported significant changes to nursing in charge promptly. Implemented infection control procedures to maintain a sterile environment for high- quality care.

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• Documented patient information accurately in electronic health records systems.

• Trained new staff on patient care protocols and safety procedures effectively. Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

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Bartender Captain Skrips Office Bar - Port Huron, MI 09/2023 - 05/2025

• Mixed and served cocktails, beers, and wine to guests in a high-volume setting. Learned drink recipes and bartending techniques to improve service quality and speed.

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• Maintained bar cleanliness and inventory control. Delivered excellent friendly customer service, increasing repeat business and guest satisfaction.

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Participated in training sessions to develop skills and knowledge related to beverage preparation and service standards.

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Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

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EDUCATION

Port Huron Jefferson Adult Learning Center - Port Huron, MI GED

CERTIFICATIONS

• CNA - Certified Nurse Assistant

• Tips Certified

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