Customer Service Data Entry

KYLEE CLAYTON

CRESTWOOD, KY ***** 502-***-**** **************@*****.***

PROFESSIONAL SUMMARY

A detail-oriented and results-focused Customer Service Leader and Administrative Specialist with 20+ years of experience in staff supervision, operations management, customer engagement, and data entry. An analytical thinker and creative problem-solver adept at maintaining accurate records, streamlining workflows, and optimizing processes. A relationship-focused leader skilled in managing teams, training staff, and ensuring seamless communication across departments. An organized professional with meticulous attention to detail, adept at handling high-volume data processing while delivering exceptional service. SELECTED QUALIFICATIONS

Data Accuracy & Management: Skilled in high-volume data entry with a history of maintaining and verifying records across CRM systems, inventory databases, and reporting tools

Customer Service & Support: Experienced in resolving inquiries, improving customer satisfaction, and managing client interactions to enhance retention and loyalty

Process Improvement: Adept at streamlining workflows, optimizing operational efficiency, and implementing solutions to improve productivity, performance, and customer experiences Team Leadership: Strong ability to lead teams, train employees, and coordinate across departments to align customer service strategies and data management processes

PROFESSIONAL EXPERIENCE

Operations Manager Aug 2024 - Present

Ulta Louisville, KY

· Lead daily retail operations to achieve efficient inventory management, accurate data tracking, and seamless customer interactions

· Supervise and mentor a team to drive performance in customer service, product knowledge, and operational efficiency

· Oversee data entry processes, including inventory adjustments, cycle counts, and returns to maintain accurate stock records

· Implement workflow improvements that enhance team productivity, boost customer satisfaction, and reduce inefficiencies

· Monitor customer service metrics and provide staff training to improve guest satisfaction, loyalty, and referrals

· Promoted from a “Tasker” to “Operations Manager” due to exceptional customer service, work ethic, and leadership abilities Assistant Store Manager Apr 2023 – Present

White House Black Market Louisville, KY

· Managed daily store operations to ensure accurate customer transactions, data management, and inventory reconciliation

· Delivered leadership, training, and coaching to employees on selling strategies, product knowledge, and customer engagement

· Analyzed business reports and sales data to optimize staff scheduling, payroll management, and merchandising decisions

· Maintained accurate records of customer interactions, sales reports, and promotional outreach efforts to drive business success

· Spearheaded the management of loyalty program initiatives to drive customer retention and new client acquisition Office Manager May 2008 – May 2010

Occupational Kinetics Louisville, KY

· Maintained and organized confidential client records and administrative documentation with a high level of accuracy

· Managed a team of office personnel and delegated tasks to improve workflow efficiency and customer response times

· Processed high volumes of data entry tasks to achieve accuracy in database management, reporting, and recordkeeping

· Developed and implemented workflow procedures to streamline administrative operations and enhance customer experiences

· Provided expert customer service support by quickly addressing and resolving inquiries to the satisfaction of the customer Marketing Manager Dec 2003 – Mar 2008

Traffic Builders, Inc. Louisville, KY

· Oversaw marketing and data entry processes to ensure accuracy in promotional campaign tracking and client databases

· Managed customer outreach initiatives that increased client engagement through personalized service strategies

· Tracked and analyzed marketing metrics to optimize promotional efforts and improve new customer acquisition rates

· Collaborated with 118 vendors and dealers across 12 districts to coordinate marketing materials and promotional activities

· Maintained and updated customer mailing lists to ensure precise and timely delivery of strategic marketing communications Marketing Coordinator Jan 2003 – Dec 2003

Luckett & Farley Louisville, KY

· Coordinated multiple marketing projects while maintaining detailed records and databases for client communications and proposals

· Provided customer support by quickly responding to inquiries, resolving issues, and ensuring timely follow-ups on service requests

· Processed and organized digital marketing assets to achieve seamless document management and retrieval processes

· Developed marketing materials and conducted market research to achieve consistency in branding, messaging, and advertising

· Supervised a team of marketing professionals and provided direct oversight for a marketing assistant to align marketing strategies Marketing Coordinator Aug 1999 – Sept 2002

Teng & Associates, Inc. Chicago, IL

· Oversaw the development and management of marketing information systems for efficient marketing data accessibility

· Created and updated marketing materials, including proposals, presentations, brochures, and information packages

· Collaborated on marketing material designs to ensure designs and messaging aligned with corporate branding and objectives

· Conceptualized and managed the production of marketing collateral to strengthen brand presence and communication Executive Assistant to the COO June 1998 – Aug 1999 ABM Security Services Chicago, IL

· Collected and organized financial data, including budgets, expense reports, and cost disclosures for analysis and reporting

· Prepared and distributed sales and operational reports, maintained company records, and resolved administrative issues

· Served an integral role in the development of reports, manuals, and handbooks for employees and leadership

· Optimized inventory management of supplies and reduced costs by tracking expenses and procuring cost-effective items Project Coordinator May 1997 – June 1998

Mekus Studios, Ltd. Chicago, IL

· Compiled and formatted documents, including reports, proposals, and budgets, and maintained project databases

· Managed digital and physical files, implemented an organized filing system, and improved document retrieval processes

· Took meeting notes and prepared summaries for distribution to enhance cross-functional communication and knowledge Production Coordinator Jan 1996 – May 1997

HBD Industries Bellefontaine, OH

· Tracked production schedules, updated records, managed inventory data, and processed supply orders

· Adjusted production timelines based on changes in demand to meet the evolving needs of customers

· Created and submitted weekly reports to upper leadership on projection and inventory status

· Input and verified data for order processing and financial tracking with a high attention to detail to minimize errors EDUCATION

Associate of Science: Accounting Davenport University – Grand Rapids, MI KEY STRENGTHS

Customer Support Team Leadership Employee Training Remote Collaboration Conflict Resolution Data Entry & Analysis CRM & Database Management Process Improvement Performance Monitoring Workflow Optimization Client Relations Documentation & Recordkeeping Data Integrity Technical Troubleshooting Administrative Support Critical Thinking Inventory & Order Management Time Management Multitasking Confidentiality Regulatory Compliance Adaptability TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, Outlook, Teams) Google Workspace CRM Software QuickBooks Financial Software FileMaker Lotus Notes Adobe Creative Suite (Photoshop) QuarkXPress Adobe InDesign FileMaker Pro Corel

Contact this candidate