Customer Service High School

July ****

March ****

CUSTOMER SERVICE TRAINING (COMPLETED THROUGH COMCAST & NRG ENERGY)

SALESFORCE CRM – PRACTICAL EXPERIENCE; INTRO TRAINING (TRAILHEAD OPTIONAL)

BILINGUAL PROFICIENCY: ENGLISH & SPANISH

COMPLETED COURSEWORK IN ENGLISH LANGUAGE AND LITERATURE (FLUENT PROFICIENCY)

High School Diploma 2016-2018

THOMAS ALVA EDISON HIGH SCHOOL — PHILADELPHIA, PA

E D U C A T I O N A N D C E R T I F I C A T I O N

Guided customers in selecting appropriate energy plans. Delivered a friendly, informative, and personalized shopping experience. Collaborated with team members to meet and exceed sales targets. Maintained professionalism and approachability even in busy, high-traffic environments. March 2022 – Feb 2023

2020 Companies

NRG ENERGY — RETAIL SALES REPRESENTATIVE

Represented the brand at live events with professionalism and a welcoming attitude Conducted private tours, narrating exhibitions and explaining the experience to guests.. Promoted products and services while engaging with guests. Maintained clean and organized display areas.

Ensured guests felt informed, valued, and supported. Feb 2023-May 2023

Original X Productions

BRAND AMBASSADOR (CONTRACT)

Assisted customers with inquiries and technical issues by phone and in person. Explained services clearly while supporting Spanish-speaking clients as an interpreter. Managed account information and transactions through Salesforce CRM. Improved customer satisfaction and retention through clear, personalized communication. Supported daily operations with reliability, organization, and attention to detail. July 2023-Augu 2025

Comcast-Xfinity

CUSTOMER SUPPORT & SALES SPECIALIST

WORK E X P E R I E N C E

Customer Service & Communication

Bilingual Communication

(English & Spanish)

Active Listening & Empathy

Conflict Resolution & Patience

Multicultural Awareness

P R O F E S S I O N A L S K I L L S

Hardworking bilingual professional with strong experience in customer service, client support, and appointment coordination. Skilled in handling inquiries, resolving issues, and ensuring a positive customer experience. Known for adaptability, attention to detail, and a reliable work ethic. Fluent in Spanish and English, with experience using CRM tools and organizational systems in fast-paced environments. P R O F E S S I O N A L S U M M A R Y

267-***-**** *************@*****.*** Philadelphia,PA 19131 HARIANNY Y. PARRA JIMENEZ

Technical & Organizational Skills

CRM Systems (Salesforce)

Appointment Scheduling &

Handling

Data Entry & Record Keeping

Calendar & Task Management

Problem Solving & Adaptability

Critical Thinking & Decision Making

Creative Problem Solving

Time Management & Multitasking

Quick Learner & Adaptable

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