Customer Service Front Desk
Resume:
Kelvin Tatenda Kaseke
Personal details
Kelvin Tatenda Kaseke
************@*****.***
Harare
July 22, 1991
Skills
Customer Engagement
Compliance Assurance
Issue Resolution
Transaction Accuracy
Financial Balancing
Staff Productivity Enhancement
Strategic Implementation
Sales Strategy Development
Languages
English
Shona
Hobbies
Photography
Traveling
Profile
Dynamic professional adept in financial transaction processing and team supervision, bringing extensive experience in customer service and operational management. Recognized for my strong interpersonal skills and ability to engage positively with clients. I am committed to driving efficiency and excellence in every role I undertake.
Education
O’ Level 2009 - 2009
Kwenda High School, Hwedza
5 O levels including English
A Level 2011 - 2011
Nyamuzuwe High School
Divinity 3
Casino Present
TCI, Harare
American roulette
Black Jack
Five card poker
Seven card poker
Nui-Nui
Employment
Front Line Agent Feb 2013 - Jan 2017
Fredex Financial Services, Harare
Assisted customers with transactions, ensuring accuracy in sending and receiving funds through Western Union services.
Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
Maintained up-to-date knowledge of financial regulations and compliance standards to assure legal operation.
Trained new staff on operational procedures and customer service best practices to enhance team performance.
Collaborated with team members to streamline transaction processes and improve overall customer satisfaction.
Utilized problem-solving skills to address complex customer issues and enhance service delivery.
Developed and implemented strategies to promote financial products, increasing customer engagement and sales.
Conducted end-of-day financial balancing, ensuring all transactions were accounted for and discrepancies were addressed.
Manager Jan 2017 - Jan 2018
Total Service Station, Lomagundi, Harare
Implemented performance metrics to evaluate and enhance staff productivity in a retail environment.
Developed training programs for new employees to improve operational efficiency and customer service.
Analyzed sales data to identify trends and develop strategic plans for inventory management.
Coordinated with suppliers to ensure adequate stock levels and timely deliveries for both shop and forecourt.
Led team meetings to communicate goals, performance expectations, and organizational changes to staff.
Established effective communication channels between management and staff to foster transparency and improve employee engagement. Oversaw budgeting and financial planning to ensure the profitability of retail operations while minimizing costs.
Led cross-functional teams in project initiatives, promoting collaboration and driving success in operational improvements.
Conducted market research to identify opportunities for product line expansion, driving revenue growth and customer interest. Implemented cost-control measures to maximize profitability while maintaining high standards of quality and service.
Developed and implemented policies to enhance operational efficiency and compliance with industry regulations.
Championed customer feedback initiatives to continuously improve service delivery and client satisfaction.
Managed crisis situations effectively, ensuring minimal impact on operations while maintaining high service standards.
Monitored staff performance and provided constructive feedback to drive improvement and meet company goals.
Designed and executed customer loyalty programs that increased repeat business and enhanced customer retention rates.
Managed financial audits and compliance checks to ensure operational adherence to established regulations and standards. Service Point Agent 2019 - 2024
DHL retail Fredex Financial Services, Harare
Providing prompt, courteous assistance to walk-in customers Promoting value-added services and participating in sales initiatives Processing shipments accurately and entering data for airwaybills Addressing customer inquiries and resolving complaints effectively Generating revenue by identifying and following up on sales leads Adhering to security procedures for incoming shipments Scanning and tracking all shipments accurately
Verifying customer and shipment identification
Maintaining records for sales leads, operations issues, and complaints Managing inventory, float money, and reconciling cash sales Supporting internal operations through staff training and orientation Suggesting improvements in procedures, technology, and service quality Courses
Bachelor's of Arts in Media Studies
Digital Marketing and Social Media Strategies
Broadcast Journalism Practices
Film Theory and Analysis
Exploring the Impact of Social Media on
Community Engagement in Zimbabwe
Analyzing Media Policy and Regulations in
Zimbabwean Broadcasting
Understanding the Role of Traditional Media
in Shaping National Identity
Media Ethics and Responsibility
Media and Society in a Global Context
Critical Approaches to Media Theory
Media Consumption Habits in Urban
Zimbabwean Youth
Role of Citizen Journalism in Enhancing
Public Discourse
Impact of Visual Communication in Local
News Reporting
Media Production Techniques and
Applications
Media Research Methods and Analysis
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