Administrative Assistant
Resume:
Venus Smith
Birmingham, Alabama 35235
Phone: 205-***-****
Email: **************@*****.***
Objective
Seeking a position working in an office environment that will allow me to utilize my experiences, knowledge, and abilities for the betterment of the company. Ability Summary
• Over 10 years’ experience in Management and as an Administrative Assistant
• Confident interacting with individuals and maintaining client confidentiality
• Problem solving skills
• Booking skills with five years of payroll experience and light accounting
• Microsoft Office (Word, Excel, PowerPoint)
• Excellent oral and written communication skills
• Detail-oriented and organizational skills
• Business correspondence and client relations
• Scanning, faxing, copying, and all office related ability
• 10 key and data entry skills
• Scheduling and event planning
• Onboarding (Interviewing, hiring, and termination)
• Creative Marketing and sales
Employment History
09/01/2024 – Current Administrative Support Assistant II – Unemployment Alabama Dept of Labor, Birmingham, AL
• Provides technical assistance with online self-service products
• Maintain an awareness of UI Benefits rights and responsibilities
• Guides claimants through the online claims filing process
• Assist claimants with weekly claims process
• Attend trainings designed for equity staff
• Conducts weekly educational sessions to address the basics of unemployment compensation
• Collect identity verification information from claimants 1/16/2024 – 9/1/2024 Administrative Support Assistant II – Birmingham Career Center Alabama Dept of Labor, Birmingham, AL
• Communicates w/listens to customers, employers, CC staff.
• Greet customers at the front desk, reviewing information.
• Provide general information on services available in the center.
• Distribute and collect CIF and assessment forms to be used by reps.
• Collect information to be attached to applications.
• Contacts claimants scheduled for RESEA to give appointment reminders.
• Attend and participate in job fairs with BSR.
• Provides support for the BSR and WIOA case managers.
• Instruct and train SCSEP and/or WBL participants.
• Conduct proficient testing according to state and local guidelines.
• Perform payroll duties for unit.
11/2021 – 1/16/2024 - Administrative Support Assistant II - (Labor Marketing Information) Alabama Dept of Labor, Montgomery, AL
• Type correspondence/data on computer following instructions given by supervisor in compliance with state and federal regulations.
• Handles inquiries pertaining to the CFOI/BLS/OSHS, NAICS and survey questions.
• Enters and edits survey data into BLS/SOII database.
• Provides detailed explanations in the BLS/SOII database justifying the assignment of status codes, bypass codes and changes to the original survey data submitted by the survey respondents.
• Prepares and mails survey forms. Follows the sample guidelines provided by BLS database indicating the correct mailing addresses and the sources used to confirm the mailing addresses.
• Reviews, corrects, and verifies the potential case coding errors received on the survey per OSH case coding rules and enter them in the BLS database.
• Communicate and assist respondents, as well as the general public, with any questions, concerns, or requests, regarding BLS/OSH/ADOL information by demonstrating knowledge of departmental, state, federal polices/procedures/laws.
• File, prioritize, and organize OSHS/SOII/CFOI forms, source documents, and correspondence using a filing method that locks and secures confidential forms and source documents only made available to supervisor and other BLS agent upon request.
04/2019 - 11/2021 -Administrative Support Assistant II – ( Vocational Rehab/CRS Alabama Dept of Rehab Services, Montgomery, AL
• Manage mobility and physical therapy clinics with administrative activities.
• Answer telephones to direct call or provide information.
• Coordinate operational activities.
• Prepare business correspondence.
• Greet customers, patrons, or visitors.
• Sort mail.
• Compile data or documentation.
• File documents or records.
• Explain regulations, policies, or procedures
• Work client individuals with disabilities
• Prepare and type dictation reports for doctors
• Schedule appointments for clinics
• Verify insurance coverage for physical therapy patients
• Prepare research or technical reports
• Maintain patients’ medical records
• Bill and collect funds for services rendered
11/2013 – 03/2019 – Assistant Store Manager
America’s Thrift Stores, Birmingham, AL
• Greet customers, patrons, or visitors.
• Supervise sales or support personnel.
• Establish operational policies.
• Examine condition of properly or products.
• Monitor sales activities.
• Assign duties or work schedule to employees.
• Set up merchandise displays.
• Train new employees
• Balance cash register
• Perform inventory
• Onboarding, Interview, hire, and termination
• Resolve customer’s complaints
• Manage sales floor
• Marketing and sales
01/2006 – 08/2012 – Administrative Support Assistant I- Family Assistance Dept Dept. of Human Resources, Birmingham, AL
• Compile data or documentation
• Code data or other information
• Answer telephones to direct calls or provide information
• Assist public in providing services to assist them in receiving financial benefits efficiently
• Processed food stamp and family assistance claims due to State of Alabama
• Maintain clients’ file in managing the file room
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