Administrative Assistant High School
Resume:
Brandy Thomas
Roanoke, Va. *****
***************@*******.***
OBJECTIVE
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings, and providing customer assistance.
EDUCATION —
EXPERIENCE
William Fleming High School – 2009
Roanoke, Va.
GED
06/2022 to Current
Administrative Assistant • Pitman Construction
Apply proper codes to invoices, files and receipts to keep records organized and easily searchable.
Processed invoices and journal entries with efficiency and accuracy
Filed paperwork, sorted, and delivered mail and maintained office organization.
Conducted new hire orientation to verify completion of paperwork, and answer questions.
Answered and redirected incoming phone calls for entire office.
08/2020 to 04/2022
Fraud Specialist • Wells Fargo Bank N.A.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Performed risk assessments to determine level of fraud risk and prioritize credits.
02/2020 to 08/2020
Collections Specialist • Wells Fargo Bank N.A.
Negotiated to collect balances in full curing Covid-19
Processed payments and applied to customer balances.
Delivered exceptional customer service on collection calls and maintained calm, professional, and positive demeanor.
02/2019 to 02/2020
Switchboard Operator – Carilion Clinic
Connecting patients with appropriate department or business lines
Answering inbound calls, connecting, and engaging with patients in a friendly, professional manner.
02/2016 to 02/2019
Premier Banker – Wells Fargo Bank N.A.
Inbound call center – 100/200 called per shift.
Complete special procedures for high value customers
Order checks, replace debit cards.
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