Business Development Hotel Operations

CHANDRA SHEKHAR

H.NO-****, civil lines, Bareilly. Pin-243001

Contact no-: 8 0 7 73 75 07 7 & 983-***-****; Email: *********.*.**@*****.*** OPERATIONS PROFESSIONAL

Seeking career enhancements with challenging assignments across functional sectors at senior managerial levels

SYNOPSIS

Competent, diligent & result oriented professional, offering over 8+ years of exposure across Hotel Operations,Sales, Hospitality Management, Business Development, Manpower Management, Facility Management and Liaison & Coordination; currently spearheading functions as a M a n a g e r Dexterity in formulating & implementing Planning & Marketing Management plans and ensuring profitability of organization & employees.

Diligent and resourceful professional with hands on expertise in devising measures for enhancing Operational Efficiency, Pivotal in setting up Hotel Operations Management while achieving Revenue, Profit and Business Growth Objectives, ensuring top line and bottom line profitability Proven expertise in developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit. Experienced in planning, supervising and managing the entire operations including resource planning, procurement and maintenance of inventory levels for smooth functioning of all departments Excellent time management skills with proven ability to work accurately and quickly prioritize, coordinate and consolidate.

RESPONSIBILITIES HANDLED:-

Judiciously working with the core group responsible for hotel operations; deftly rendering services to enable smooth flow of operations. Identified scope for process enhancements for improved services & facilities.

Entrusted with the task of managing daily operations, administering various issues and queries and providing solutions for them; rooms, presidential suites, bars, banquet halls and day to day operation. Implementing effective administrative policies and successfully coordinating administrative support for the hotel. Conceptualizing and designing innovative strategies and ensuring smooth execution of overall tasks assigned by the management.

Performing liaison and coordination work and monitoring various functions including front desk operations and guest relationship; Managed overall general administration of the organization including housekeeping and security services.

Shouldering the onus of providing prompt service support while enhancing organizational effectiveness, business and image via customer and market focused strategies with emphasis on continuous improvement empowerment and team work to achieve operational efficiency and profitability. Accountable for setting & achieving the top-line, middle-line and bottom-line targets within the prescribed budget and time. Identifying opportunities to streamline working processes. Developed standard operating procedures, operational and business policies, motivational schemes and guest service standard.

CAREER SPAN

4 - MODIPUR DEVICE PVT LTD*

Jan -2025 to Till Date

HOSPITALITY MANAGER

3 - THE CLARKS HOTELS & RESORTS LTD

May- 2019- DEC 2025

FRONT DESK MANAGER (72 Rooms)

2 - ALCOTT GROUP OF HOTELS

April 2018- April 2019

HOTEL MANAGER (48 Rooms)

1- HOTEL SWARN TOWERS BAREILLY

Jan 2015- April 2018

SR FRONT OFFICE EXECUTIVE – (50 rooms Property)

ACADEMIC CREDENTIALS

1. Diploma in Front Office BY PMKK GOVT.

Approved by PMKK (A Govt Institute) (1st division) 2. Post-Graduation- M.B.A (Master of Business Administration) 2013 - 2015 Approved by (UPTU) (1st division)

3. Graduation, B.B.A (Bachelor of Business Administration) – 2011-2013 Approved by (MJPRU) (1st division)

12th, (2010)

U.P. Board, Higher Secondary Education( 1st Division) 10TH (2007)

UP Board (1st Division)

PERSONAL DOSSIER

Date of birth: 24th July 1990

Languages known: English, Hindi.

Hobbies :- Photography, Travelling

Chandra Shekhar

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