Business Operations Development

RAMCHANDRA BHAGWAN JADHAV

Chief of Business Operations Sales & Business Development E-commerce

800-***-**** **************@*****.*** Pune, India linkedin.com/in/ramchandra1 PROFESSIONAL SUMMARY

Results-oriented Business Operations Leader with 7 years of experience in B2B Sales, operations, and e-commerce, including 1.5 years of team management, proven track record in scaling brands, driving revenue growth, and enhancing operational efficiency.

CORE COMPETENCIES

- Team Management - Sales Management - Warehouse & Operations

- Business Operations - Process Optimization - Market Expansion

- Sales & Business Development - Client Relationship - Logistics & Supply Chain

- Performance monitoring - Develop Sales Strategy - Inventory Management & Distribution

- Sales Report Analysis - Training & Development - Negotiation PROFESSIONAL EXPERIENCE

Dulae Cosmetics Pvt. Ltd. (NARI’YAL) Pune, India.

CHIEF OF BUSINESS OPERATIONS Sept 2023 – Present

Leadership and Team Management: Leading PAN India operations for a skin care brand, managed a cross- functional team of 25 people across Sales, Marketing, Operations, Logistics. arrange weekly store visits and performance tracking to quickly resolve issues and improved sales

Operations and Supply Chain: Oversee end-to-end business operations, including product development, launch execution, inventory management, and supply chain optimization. Oversaw order processing, returns, and cancellations across Shopify and multiple marketplaces in collaboration with the operations team.

Sales and Performance: Monitored sales performance and analyze insights to design and implement data-driven strategies. Build and nurture strong client relationships, driving repeat business, brand loyalty, and revenue growth. Enhance distributor and retail network performance through continuous training and performance tracking.

Vendor and Network: Build and maintained vendor partnerships, negotiated favorable contracts, and reduce procurement cost. Represented the brand at expos, networking events, and client meetings to expand partnerships and market visibility.

Retail and Kiosk Operations: managing team of sales executive of kiosk and Cosmetics store, also supervised kiosk store operations including staff hiring, training, Inventory management. Execute in-store promotional campaigns, product demonstrations, and visual merchandise to increase customer engagement and sales.

E-commerce and Marketplace: handled sales across Shopify store, Amazon, Flipkart, Meesho, Myntra, Nykaa, Tata 1MG, JioMart, and Tata Cliq.

Sales and Business Development: Conducted market research and successfully on-boarded 150 retail outlets

(cosmetic stores, salons, spas, medical stores, and supermarkets) within 5 months for pune region. Negotiated with the mall management and launched two successful retail kiosks in Pune, expanding offline presence. MagicBricks.com Pune,India

ASSISTANT SALES MANAGER Jul 2022 – Aug 2023

Executed market research to identify high-potential B2B clients in the PG/Co-living industry.

Delivered 200+ sales presentations and product demonstrations, successfully closing contracts with 80 multi-outlet clients, contributing to a 30% revenue increase in the region.

Key Account management of existing clients, maintaining long-term client relationships to maximize customer lifetime value and increase repeat sales.

Provided post-sales client support and resolved issues to optimize campaign for customer satisfaction and retention. Square Yards Pvt. Ltd. Pune,India

RELATIONSHIP MANAGER Jan 2021 – Jun 2022

Onboarded 200+ real estate brokers and channel partners across Pune West region, driving a 25% increase in lead generation and boosting recurring revenue.

Built and nurtured client and partner relationships, delivering presentations on rentals, loans, rental agreement, and interior memberships.

Consistently achieved the monthly targets. Collaborated with cross-functional teams to implement sales initiatives, optimize client engagement, and expand the market presence. Ninja Cart Pvt. Ltd. Pune,India

BUSINESS DEVELOPMENT MANAGER Jan 2019 – Dec 2019

Expanded retail and wholesale customer base by 40% within a year through strategic prospecting, cold calling, and field visits, increasing monthly order volume by 20%.

Increased platform adoption and order accuracy by onboarding and training clients on the agri-tech platform.

Streamlined daily order flow, logistics, and deliveries, reducing operational delays and improving client satisfaction.

Collaborated with teams to consistently meet revenue targets and optimize business operations. JDIT Business Solutions Pvt. Ltd. Pune,India

CLOUD SUPPORT ENGINEER Feb 2017 – Jun 2018

Implemented server monitoring, load balancers, and auto-scaling for performance. worked on IAM roles, EC2 instances, S3 storage, and VPCs.

Automated infrastructure deployments with Cloud Formation templates, saving 30 hours per month previously spent on manual configuration and enabling faster resource provisioning for development teams.

Automated services using AWS Lambda, reducing manual workload. provided cloud solutions (IaaS, PaaS, SaaS) for client requirements.

EDUCATION & CERTIFICATIONS

Sinhagad Institute of Management Vadgaon, Pune, India MASTER OF BUSINESS ADMINISTRATION ( Marketing ) 2018 – 2020 JSPM Imperial College of Engineering Wagholi, Pune, India BACHELOR OF ENGINEERING in (Computer Engineering) 2014 – 2017 Government Polytechnic Malwan Malwan, India

ENGINEERING DIPLOMA (Computer Engineering) 2011– 2013

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