Human Resources Talent Acquisition
Resume:
MAHENDRA
GADDIGOPULA
Senior Human Resource Professional
Executive Summary
Accomplished Senior Human Resources Professional with expertise in driving organizational excellence through strategic HR leadership, talent management, and employee engagement. Proven track record of optimizing resources, improving profitability, and fostering a culture of continuous improvement. Instrumental in building effective HR policies and robust HR processes to drive sustainable growth while implementing innovative solutions for talent acquisition and retention. Adept at building and managing complex organizational structures, overseeing HR operations, and driving performance improvement initiatives to support business growth.
Work History
2022-11 - Current Chief Human Resource Advisor
KEIRIN TECHNOLOGIES, Hyderabad, India
Streamlined recruitment processes for faster candidate screening and selection, reducing time-to-fill rates by 95%.
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Crafted End-to-End Onboarding Frame work which gives new hires a 360 degree view about the organization in first 48 hours.
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Designed performance management systems that aligned with company values, fostering a culture of continuous improvement and accountability.
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Authored new HR policy documents distributed company-wide ; gathered feedback from the most junior member on the team to address concerns related to workplace culture improvements.
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Created tailored professional advancement programs impacting individual career paths positively by increasing competency scores by over 30%.
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2021-12 - 2022-11 Associate Vice President - Human Resources ALLCLOUD ENTERPRISE PRIVATE LIMITED, Hyderabad, Telangana
• Integrated a new performance review framework focused on continuous feedback, contributing to a 18% improvement in sales team productivity across the region.
Hyderabad, TG 500019
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https://www.linkedin.co
m/in/g-mahendra-
001340ba/
• Spearheaded company-wide rollout of a new performance management system, which included training of over 50 managers and resulted in a 40% improvement in KPI tracking
• Implemented all HR Policies for the organization with in first quarter.
• Enabled Growth Location in a Geography outside Corporate Office by realigning the Sales Function and normalizing titles across the verticals which has given scope of possible revenue earnings by XX Cr.
• Driven a structured Employee Engagement Framework with end impact on creating a continuous and consistent feel of belonging towards organization by all employee which resulted an increase in satisfaction scores by 40% (above current %)
• Driven HR Operations vertical with 98% query/grievance resolution rate. Implemented data-driven decision-making practices to inform business strategy and optimize performance metrics across all departments. 2021-06 - 2021-11 Practice Head - Talent Acquisition VASUTTI SERVICES PVT LTD, Hyderabad, Telangana
Implemented a Structured Hiring process leading to candidates Interview to placement ratio of 80%.
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Conducted In-depth interviews to evaluate qualification, culture fit and leadership potential by maintaining a candidate retention rate of 85%.
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Implemented a competency- based Interviewing framework with End Result of 94% improvement in Quality of hire.
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Saved salary fund by successfully negotiating demanded salaries for Senior Executive positions by 10-15% on average.
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Designed and executed a client satisfaction survey among top accounts that identified critical improvement areas, resulting in 25% uplift in client satisfaction scores.
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2018-12 - 2019-12 Associate Director - Human Resources SYKES BUSINESS SERVICES INDIA PVT LTD,, Hyderabad, Telangana Amended 65% of key HR Policies and aligned them as per State Government statutes.
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Conducted thorough HR process audit, leading to the identification of 3 key areas for improvement and saving the $ loss for the company (On Boarding, Record Maintenance & HR Operations)
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100% Accuracy in payroll processing month-on-month (manual procedure)
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Designed Inclusive employee engagement strategies and Programs to improve morale, retain talent and maintain business continuity.
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Implemented Performance Management System Organization wide and reduce inconsistencies by 12% and increase productivity by 8 %.
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Spearheaded redesign of talent management frameworks, leading to an 12% increase in team performance ratings.
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Increase in Client Audit approval to 100% from 67% leading to 0% Revenue leakage in client hiring mandate.
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Created Employee Grievance Model and maintained 100% with in TAT query resolution.
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Launched “Single Window Employee Grievance System” which resulted in 35% increase in satisfaction scores.
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Implemented Structured employee benefit workshops across PAN INDIA, and reduced escalations by 36%.
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• Same day resolution for 95% of Employee grievances. 2016-09 - 2018-02 Associate Vice President - Human Resources KOTAK MAHINDRA BANK PVT LTD, Hyderabad, Telangana
• Head of Talent Acquisition, Business Partnering & HR Operations for Consumer Banking and Consumer Assets verticals across Andhra Pradesh, Telangana, Karnataka, Tamilnadu & Kerala with branch span of 250.
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Launched Structured Development Programs for Leadership and made Incremental impact on Talent Rotation by 36%.
• Filled Relationship Manager & Relationship Officer Open positions for South India in record time of 45% ahead of TAT and achieved Incremental Fulfillment numbers for first time in South India Hiring History.
• Mandated a minimum band for Branch Manager Role across South India which improved the quality of Branch Operations by 45%.
• Successfully initiated and executed Digitization Project in Consumer vertical for Bank, PAN India. Piloted 400 resources in South India as part of First Phase in project.
• Implemented Pre-New Hire Onboarding Session which has Reduced 0-90 day attrition by 22%.
• Launched Day – I High FOCUS Onboarding Framework which has reduced New Hire Integration time to 2 days for 62% of the joiners.
• Implemented mandatory data-driven decision-making practices to inform business strategy and optimize performance metrics across all departments which has improved HR Reporting Accuracy to 100%(32% improvement)
• Negotiated favorable contract terms with vendors and suppliers, reducing operational costs by 18% without compromising quality or service delivery standards.
• Spearheaded change management initiatives that ensured smooth transitions during organizational restructuring periods while minimizing disruptions to ongoing operations.
2012-04 - 2016-09 Manager - Human Resource Business Partner BANK OF AMERICA CONTINUUM INDIA PVT LTD, Hyderabad, Telangana Business Partner for Wealth Banking Vertical with employee span of 2000 spearheading employee life cycle management. Partnered with Business in all yearly activities.
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Implemented Bottom Quartile Management Framework which has impacted Performance rating of “Not Met” declining to 9% from 12%.
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Launched Hot Spot Training Model which has reduced time gap in training needs of employee by 40%.
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Incorporated Individual Development Plan document which accommodates employee specific career interest's basis improvement area. This has realigned goal sheet for 25% of the employee which in turn has rightly aligned to Talent Rotation Framework strategically.
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Launched Lateral Growth Project which facilitates employee movement with a Lift & Shift Mechanism. Succeeding quarters post implementation of this project has recorded an Incremental Employee Retention rate from 17% to 22% for the whole of the Verticals.
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Implemented Early Warning System framework which identifies triggers for early employee productivity derailers. This framework as saved 15% of possible attrition with in the vertical.
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2010-03 - 2012-03 Manager - HR Staffing
BANK OF AMERICA CONTINUUM PVT LTD, Hyderabad, Telangana PAN India Lead for Executive Hiring supporting IT & Non-IT Business Units
• Partnered with Business to get clear view on their strategic financial objectives and hiring needs.
• Executed targeted research strategy for Sourcing by collating details of potential companies, competitors and market place.
· Maintained Direct Sourcing mix of 35% and 42% from Employee Referral for 100% of filled Executive Positions.
• Conducted scheduled and confidential interviews and provide detailed summaries before Presenting eligible candidature to business through In person interviews and Digital Interactions.
• Handhold offered candidates through organized communication framework and maintained 100% Joining ratio.
• Achieved Candidate experience score of 97% across all hiring stages up to On Boarding Of New Hire.
• Staffing lead for hiring Differently abled resources – PAN India
• Have piloted first batch of Speech and hearing-impaired resources with in hiring TAT of 60 days.
• Increased Employee awareness about Differently Abled Resources through mass mailers, road shows, floor huddles, town halls.
• Mandated hiring possibility of differently abled hiring resources for every requisition at stage of requisition origination.
• Have received Silver Award for leading and successfully executing Differently Abled Hiring Initiative PAN India
2007-11 - 2010-03 Assistant Manager - Talent Acquisition WIPRO BPO PVT LTD, Hyderabad, Telangana
Staffing Lead for hiring of resources for Knowledge Services, Customer Support Business verticals and also for Support function hiring PAN, India with 7 team members reporting directly.
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Liaised with business heads and understood hiring forecast. Made hiring plan as per Open requisitions and communicate to respective Sourcing Channels.
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Established hygiene on-boarding process for all Lateral joiners by improving survey scores to 72%
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Customized induction program for senior level hires starting from AVP and above impacted in focused immersion culture
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Review performance on recruitment partners contribution towards lateral hiring on monthly basis by meeting specific teams from vendors by sharing feedback and understanding concerns.
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• Organize calibration sessions and open house with recruitment partners. Front end all Internal & External Audit's for the site from Talent Acquisition perspective namely Business Efficiency, Risk Management & Compliance and Quality Audit (internal), ISO Audit (External)
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Ensure the new hire virtual handover to Operations is done on time.
(MAP &SAP)
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Plan, Organize & Supervise all volume hiring activities like Ad Walk-In, Job fair
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Won Quarterly Talent Acquisition & Employee Branding award for best performance in Q3 2008 across Wipro BPO locations in India.
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Received award from Business Efficiency function for supporting Surveillance Audit ISO 27001:2005 in November 2008.
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Received Outstanding Performance Award from hp Hyderabad Operations for Being Best of Talent Acquisition in November 2009.
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2003-03 - 2007-11 Staffing Senior Specialist
DELL INTERNATIONAL SERVICES, Hyderabad, Telangana
Responsible for Executive Hiring (Middle & Senior level Hiring) for the site,
(PAN India for Sales Business) ensuring hiring meets forecast expectations. Deliver Quality Candidate experience to all applicants through out the Recruitment process. My Key Role Responsibilities are mentioned below. Key Results
• Received appreciation from Senior HR Leadership Team and Business for hiring & On-boarding 100% of Requisition for a pilot batch for one of the business unit in a record time with 86% reduced SLA time. (Consumed only 14% of SLA time in On-boarding 69 FTE)
• Received “ONE DELL” award for three consecutive Quarters.
• Received “Special Award” from Global Financial Services Team for hiring and on boarding 4 Team Managers in record time by consuming only 35% time of SLA time. (Standard SLA time is 60 days)
• Was Highly appreciated by Leadership team EMEA Sales for hiring 10 Sales
Managers in a Quarter.(Standard time taken to close one Manager position is 60 days)
• Was promoted to Executive hiring team in May 2006.
• Planned, Organized and executed Assessment Center for Leadership hiring with 45% Offer Conversion.
• Received Best Site award for low cost hiring with Sources being Employee Referral, Job Portals, Headhunting respectively•
• Recruitment
• Candidate Experience
• Budgeting and Forecasting
• Compensation process
• Relationship Management
2001-05 - 2002-04 HR Executive
MAFOI MANAGEMENT CONSULTANTS PVT LTD, Hyderabad, Telangana Account Lead for one of Largest Europe based Bank - HSBC, Head Quartered in LONDON.
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End-to-end responsibility of Sourcing, Recruiting and Onboarding for HSBC Hyderabad.
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Increased talent pool by implementing effective recruitment strategies, including targeted job postings and networking events.
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Plan and execute Direct hiring strategy through job portal calling,Ad Walk-in with 35% offer conversion.
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Was Highly appreciated by HSBC HR Leadership for On-boarding all pilot batches for Hyderabad Location with 100% of hiring with in SLA.
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Monthly client review on all hiring metrics starting from Hiring Funnel, Recruitment Experience, On-boarding Experience, Documentation and Hiring Compliance.
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2000-07 - 2001-04 Resource Coordinator
UNIQUE COMPUTING SOLUTIONS, Hyderabad, Telangana
• Recruit IT Personnel for its US Office
Source applications through Consultants and head hunters for open positions (85% Conversion rate)
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• Have closed all positions with in 100% of SLA
• Publish weekly client mandate fulfillment report 1999-09 - 2000-04 Consultant
JUPITER POINT SOFT PRIVATE LIMITED, Hyderabad, Telangana
• Core member of SAP Implementation team at NFCL
Successfully Trained 90% of plant employee on PC skills and accomplished 100% certification
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• Executed New Platform familiarization sessions for all end users Instrumental in migrating data to digital database from physical files (2 lakh records)
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Skills
• Employee Relations
• Employee Grievance & Conflict Resolution
• Risk Governance
• Performance Management
• Retention Management
• Change Management
• Payroll Management
• Benefit Administration
• HR Operations
• HR Operations
• HR Statutory Compliance
• Human Resources Information Systems
Education
2019-10 - 2020-05 Prof. Certificate Program in Strategic Management: Strategic Management
Indian Institute of Management - Kozhikode
2018-07 - 2019-06 MBA: Human Resources Management
Xavier School of Management - Jamshedpur
1995-03 - 1998-04 BACHELORS OF COMMERCE
Osmania University - Hyderabad
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